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59 Reviews of Taylor Ford - Service Center
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Verified Customer
August 09, 2024
I’m compelled to share my utterly disappointing experience with Taylor Ford, in the hopes that others don’t fall victim to the same incompetence and lack of integrity. My troubles began when my experience with Taylor Ford, in the hopes that others don’t fall victim to the same incompetence and lack of integrity. My troubles began when my vehicle’s engine failed at just 80,000 miles. Although it was during the pandemic and I understood the delays, it took them several months to complete the repair. I was patient, understanding the challenges that COVID presented. Not long after, at around 95,000 miles, the check engine light came on again. Since the vehicle was still under warranty, I took it back to Taylor Ford, I was met with two more months of waiting, only to be told that the problem was solved with an oil change and a cleared check engine light.(For this “service,” I was charged $200) As expected, the same check engine light reappeared just a month later. This time, I decided to take my car to an independent engine shop for a alternative diagnosis. What they found was shocking: shredded metal throughout the engine due to a part failure—a serious issue that Taylor Ford had completely overlooked. I returned to Taylor Ford, only to be told that my vehicle was now out of warranty and they couldn’t repair it. The technician had clearly misdiagnosed the problem initially, opting for a quick and easy oil change rather than thoroughly investigating the issue. This negligence conveniently pushed the vehicle out of warranty, leaving me with a severely damaged engine and no recourse. Taylor Ford’s actions were nothing short of dishonest and unprofessional. The arrogance of their service department, coupled with what seems like a deliberate attempt to avoid honoring the warranty, has left me with an unusable vehicle and thousands of dollars in potential repair costs. I cannot in good conscience recommend this dealership to anyone. Their sales team is fantastic, but if you end up having any major issues with your vehicle you can count on them doing the minimum until they run you out your warranty. Unless you like to gamble avoid Taylor Ford at all costs, unless you’re prepared to deal with months of delays, shoddy workmanship, and a complete lack of accountability. More
by Ryan.blakley
Employees Worked With
Matt Foley
May 30, 2024
Have been trying to get a recall taken care of for over a year and they always have an excuse then they said a technician can come to me and fix the recall but when he came low and behold he had the wrong pa year and they always have an excuse then they said a technician can come to me and fix the recall but when he came low and behold he had the wrong part and tried telling me it would take multiple hours to remove the camera so being a certified technician I checked it out and had the camera in my hand in about 5 minutes don’t know what there technician was talking about and know they are back on needing it for a couple days for an hour long procedure so as far as I’m concerned if I have to take it in I will be going to another dealership for the recall. Unsatisfied customer More
by Rmesler
Employees Worked With
Josh and Jimmy
November 26, 2023
Always treated very well. Body shop did an excellent job repairing 2023 Tremor. Recently purchased 2023 Bronco Sport. Super easy purchase process Body shop did an excellent job repairing 2023 Tremor. Recently purchased 2023 Bronco Sport. Super easy purchase process More
by RTEXAN.RV
September 29, 2023
We are pleased Taylor had the vehicle we needed and thankful that Frankie was able to help make the purchase happen. Frankie was very thoughtful and a pleasure to work with. thankful that Frankie was able to help make the purchase happen. Frankie was very thoughtful and a pleasure to work with. More
by keith & elaine
July 28, 2023
When are you reaching out to me (Who's Mandy is she still in a meeting) You are full of what I don't know been over a month still in a meeting) You are full of what I don't know been over a month More
by Trig
Employees Worked With
June 29, 2023
Been a customer at Taylor Ford for 30 years, (Ray Whitfield) or more never again Rude and don't care. If you are a senior stay away, they will try to bully you,even charged me 3 percent for my charge Whitfield) or more never again Rude and don't care. If you are a senior stay away, they will try to bully you,even charged me 3 percent for my charge card. I'M OLD but not stupid--what is this a gas station I don't care stay away I will More
by Trig
Employees Worked With
June 16, 2023
This place doesn’t even deserve the 1 star I was required to select. I went in for an oil change that turned into a 10 day headache. The original appointment was scheduled for (Monday) at 8:30a.m. I arrived to select. I went in for an oil change that turned into a 10 day headache. The original appointment was scheduled for (Monday) at 8:30a.m. I arrived at 8:15a.m. and left at 11:50a.m. They broke a stud off one of the wheels trying to remove the tire lock. Their way of resolving this was to take the remaining locks off my other tires and advise me to go back to the dealership I purchased my truck from to tell them they over torqued the lug nuts... Of course that dealership could fix everything but I would obviously have to pay for it. I returned to Taylor Ford (Wednesday) and made them install a new set of tire locks on three wheels. They asked me to come back in the morning and the “master mechanic” will fix the broken stud and install the 4th lock. I arrived (Thursday) at 8a.m. and was avoided by the entire staff until John was obligated to tell me I couldn’t be seen for about 3 hours but they could shuttle me home if I didn’t want to wait. I decided to leave and he was supposed to call me with a specific time/day to return. Of course I didn’t hear from him and they were closed the entire weekend so I went back Monday morning. After waiting on “a special request” from the servicing manager they gave me a loaner and estimated my truck would be ready by closing (6pm). I received a call from John at 3:30pm stating they did not have the part in stock and the turnaround is 2-3 days. Since the loaner couldn’t be driven over 550 miles, I had to go back to the dealership the next morning to get another vehicle with less miles. Thursday afternoon I called to check on the status and was told my truck was done and “had been waiting” for me to pick it up. I arrived and went to the cashier’s window where I was hit with a balance of $65 that I refused to pay. Once that was resolved I read the receipt that had a breakdown of services that were completely untrue. It didn’t even say they replaced the main part that was broken. When my truck pulled into the garage I immediately noticed they put a standard lug nut on the tire and the missing lock was still inside the vehicle (where they placed it). I had to point out the issue and they brought a mechanic out the back with a drill. He put the lock on and I finally left. I will never return to this place and I wouldn’t advise anyone to go. More
by Alex1223
Employees Worked With
John
May 12, 2023
Sales staff was great to work with. Service was abysmal. Dropped off my vehicle for service, had to call over and over again to get updates on the status. Chris was assigned to the Service was abysmal. Dropped off my vehicle for service, had to call over and over again to get updates on the status. Chris was assigned to the car, not a single phone call or text back. Left multiple voicemails and messages with the admin. Had to keep calling until I finally got an update that I can pick up the vehicle, very unprofessional. Will not go there again for service. More
by HubbleScope
Employees Worked With
December 19, 2022
I had the greatest service advisor anyone could ever have, Dick Miler, sadly he passed away in late November, I’ve called around but it seems ni advisor will be as great as Dick was. have, Dick Miler, sadly he passed away in late November, I’ve called around but it seems ni advisor will be as great as Dick was. More
by Andrew H.
Employees Worked With
Dick Miller
