Taylor Ford - Service Center

I recently had my vehicle serviced at Taylor Ford in Michigan, and unfortunately, my experience was less than satisfactory. I had to return 3 times in a year for the same issue. First, I took in the c Michigan, and unfortunately, my experience was less than satisfactory. I had to return 3 times in a year for the same issue. First, I took in the car in around April/May 2024 because all the lights on my dash were on, none of my cameras works. I took the car in and they had my car for a few days and then called saying they still hadn’t looked at it and I said you put me in a rental car and I’m paying for it yet you haven’t even looked at my vehicle? Within 48-ish hours the car was fixed. They changed a sensor and it worked fine until a couple weeks later when all of the same things were happening again. I made another appointment in December 2024 was there for 3 hours and they hooked it up to an OB2 and said they found nothing and that nothing popped up on the OB2 I then took my car home and hooked it up to my own BlueDriver OB2 and 13 things popped up. How can a thousand-dollar OB2 through a dealership not pick up anything my couple hundred-dollar OB2 did? And all the lights are on my dash yet, Taylor Service didn’t find anything wrong with the car? I contacted the person who I bought my vehicle from, told him what was going on, and he told me to download the documentation and bring it in for the service department. I downloaded the PDF file and saved it into my phone and printed it out and made another appointment. I made another appointment for January 2025. I was contacted the week prior to my appointment by a woman who asked me how my last appointment went and I notified her about how I sat there for 3 hours and that they told me nothing was wrong with my car and how I hooked it up to our OB2 reader and it came out with 13 things and she told me that I needed to also bring it in and provide it to the service department and that she would be speaking to the service manager so that they were informed and I heard nothing else. Took my car in on a Wed.at 9:30 am on 1/15/25. Was asked when was the last time I brought the car in, I said a month ago and they said “oh, they said they didn’t find anything wrong what are you here for?”. My husband then asked what do you mean what are we here for? I even have a confirmation email saying what we are here for from you guys but you don’t know? My husband informed them about what had happened previously and told them about the print out and gave them the documentation of when they fixed the issue the first time and that it was still continuing. They told him they again had to hook it up to the OB2 reader again and my husband asked why? When the first time it showed nothing, so you’re going to hook it back up to the same thing that told you nothing was wrong before so did they misdiagnose the issues? No one responded to us, my husband stated that he did not want to pay for another OB2 read due to the issues, there again was no response from anyone, they just ignored us and continued to fill out paperwork. While we are there, we get a text message from “Dean Retan” – I sent him the pdf file of what the OB2 reader found and just in case the pdf did not go through I screen shot it all and I sent each and every screen shot to him to ensure he received it. I had no response. I called back and said that I would just like to come get the car due to the fact that they cannot tell me anything, they have had it for a week and barely did any work on the car, cant tell me any prices or estimated prices or costs but they need it for another week among everything else. The manager then told me that they need to put the dash back on the car. I responded telling them that I told them not to work on the car or remove the dash, I was met with silence on the other end of the line. I specifically told them not to do that and they did it anyways. He responded to me telling me that if we come get my car right now I wont have to pay for the rental or the rest of everything they did, basically admitting they messed up. Theres more but i have a word limit. More

Made an appointment one week in advance to check out a nonfunctional horn. Showed up for my 8:30 AM appointment to drop off the car, at 2:00 PM I called to see how it was going and was told that they woul nonfunctional horn. Showed up for my 8:30 AM appointment to drop off the car, at 2:00 PM I called to see how it was going and was told that they would probably not get a chance to look at it until the following afternoon. I can’t understand why I needed an appointment for my car to sit for at least 36 hours before even getting looked at considering it runs fine even without a functional horn. I cannot comment on the quality of their service as I decided that I would not give my business to a dealership that had no consideration to limit the time their customers are without a vehicle. It boggles my mind as to why they even made that appointment. More

Making the appointment using Ford Pass was great. I was expected and my oil change was completed very timely. I was expected and my oil change was completed very timely. More

I’m compelled to share my utterly disappointing experience with Taylor Ford, in the hopes that others don’t fall victim to the same incompetence and lack of integrity. My troubles began when my experience with Taylor Ford, in the hopes that others don’t fall victim to the same incompetence and lack of integrity. My troubles began when my vehicle’s engine failed at just 80,000 miles. Although it was during the pandemic and I understood the delays, it took them several months to complete the repair. I was patient, understanding the challenges that COVID presented. Not long after, at around 95,000 miles, the check engine light came on again. Since the vehicle was still under warranty, I took it back to Taylor Ford, I was met with two more months of waiting, only to be told that the problem was solved with an oil change and a cleared check engine light.(For this “service,” I was charged $200) As expected, the same check engine light reappeared just a month later. This time, I decided to take my car to an independent engine shop for a alternative diagnosis. What they found was shocking: shredded metal throughout the engine due to a part failure—a serious issue that Taylor Ford had completely overlooked. I returned to Taylor Ford, only to be told that my vehicle was now out of warranty and they couldn’t repair it. The technician had clearly misdiagnosed the problem initially, opting for a quick and easy oil change rather than thoroughly investigating the issue. This negligence conveniently pushed the vehicle out of warranty, leaving me with a severely damaged engine and no recourse. Taylor Ford’s actions were nothing short of dishonest and unprofessional. The arrogance of their service department, coupled with what seems like a deliberate attempt to avoid honoring the warranty, has left me with an unusable vehicle and thousands of dollars in potential repair costs. I cannot in good conscience recommend this dealership to anyone. Their sales team is fantastic, but if you end up having any major issues with your vehicle you can count on them doing the minimum until they run you out your warranty. Unless you like to gamble avoid Taylor Ford at all costs, unless you’re prepared to deal with months of delays, shoddy workmanship, and a complete lack of accountability. More

Have been trying to get a recall taken care of for over a year and they always have an excuse then they said a technician can come to me and fix the recall but when he came low and behold he had the wrong pa year and they always have an excuse then they said a technician can come to me and fix the recall but when he came low and behold he had the wrong part and tried telling me it would take multiple hours to remove the camera so being a certified technician I checked it out and had the camera in my hand in about 5 minutes don’t know what there technician was talking about and know they are back on needing it for a couple days for an hour long procedure so as far as I’m concerned if I have to take it in I will be going to another dealership for the recall. Unsatisfied customer More

Always treated very well. Body shop did an excellent job repairing 2023 Tremor. Recently purchased 2023 Bronco Sport. Super easy purchase process Body shop did an excellent job repairing 2023 Tremor. Recently purchased 2023 Bronco Sport. Super easy purchase process More

We are pleased Taylor had the vehicle we needed and thankful that Frankie was able to help make the purchase happen. Frankie was very thoughtful and a pleasure to work with. thankful that Frankie was able to help make the purchase happen. Frankie was very thoughtful and a pleasure to work with. More