Taylor Ford - Service Center

Made an appointment one week in advance to check out a nonfunctional horn. Showed up for my 8:30 AM appointment to drop off the car, at 2:00 PM I called to see how it was going and was told that they woul nonfunctional horn. Showed up for my 8:30 AM appointment to drop off the car, at 2:00 PM I called to see how it was going and was told that they would probably not get a chance to look at it until the following afternoon. I can’t understand why I needed an appointment for my car to sit for at least 36 hours before even getting looked at considering it runs fine even without a functional horn. I cannot comment on the quality of their service as I decided that I would not give my business to a dealership that had no consideration to limit the time their customers are without a vehicle. It boggles my mind as to why they even made that appointment. More

Making the appointment using Ford Pass was great. I was expected and my oil change was completed very timely. I was expected and my oil change was completed very timely. More

I’m compelled to share my utterly disappointing experience with Taylor Ford, in the hopes that others don’t fall victim to the same incompetence and lack of integrity. My troubles began when my experience with Taylor Ford, in the hopes that others don’t fall victim to the same incompetence and lack of integrity. My troubles began when my vehicle’s engine failed at just 80,000 miles. Although it was during the pandemic and I understood the delays, it took them several months to complete the repair. I was patient, understanding the challenges that COVID presented. Not long after, at around 95,000 miles, the check engine light came on again. Since the vehicle was still under warranty, I took it back to Taylor Ford, I was met with two more months of waiting, only to be told that the problem was solved with an oil change and a cleared check engine light.(For this “service,” I was charged $200) As expected, the same check engine light reappeared just a month later. This time, I decided to take my car to an independent engine shop for a alternative diagnosis. What they found was shocking: shredded metal throughout the engine due to a part failure—a serious issue that Taylor Ford had completely overlooked. I returned to Taylor Ford, only to be told that my vehicle was now out of warranty and they couldn’t repair it. The technician had clearly misdiagnosed the problem initially, opting for a quick and easy oil change rather than thoroughly investigating the issue. This negligence conveniently pushed the vehicle out of warranty, leaving me with a severely damaged engine and no recourse. Taylor Ford’s actions were nothing short of dishonest and unprofessional. The arrogance of their service department, coupled with what seems like a deliberate attempt to avoid honoring the warranty, has left me with an unusable vehicle and thousands of dollars in potential repair costs. I cannot in good conscience recommend this dealership to anyone. Their sales team is fantastic, but if you end up having any major issues with your vehicle you can count on them doing the minimum until they run you out your warranty. Unless you like to gamble avoid Taylor Ford at all costs, unless you’re prepared to deal with months of delays, shoddy workmanship, and a complete lack of accountability. More

Have been trying to get a recall taken care of for over a year and they always have an excuse then they said a technician can come to me and fix the recall but when he came low and behold he had the wrong pa year and they always have an excuse then they said a technician can come to me and fix the recall but when he came low and behold he had the wrong part and tried telling me it would take multiple hours to remove the camera so being a certified technician I checked it out and had the camera in my hand in about 5 minutes don’t know what there technician was talking about and know they are back on needing it for a couple days for an hour long procedure so as far as I’m concerned if I have to take it in I will be going to another dealership for the recall. Unsatisfied customer More

Always treated very well. Body shop did an excellent job repairing 2023 Tremor. Recently purchased 2023 Bronco Sport. Super easy purchase process Body shop did an excellent job repairing 2023 Tremor. Recently purchased 2023 Bronco Sport. Super easy purchase process More

We are pleased Taylor had the vehicle we needed and thankful that Frankie was able to help make the purchase happen. Frankie was very thoughtful and a pleasure to work with. thankful that Frankie was able to help make the purchase happen. Frankie was very thoughtful and a pleasure to work with. More