Taylor Ford

John Mann helped up a great deal in deciding on our new car. He was polite and very well educated in the Ford product. We will continue to purchase from Taylor Ford. car. He was polite and very well educated in the Ford product. We will continue to purchase from Taylor Ford. More

We dropped off our two vehicles for routine maintenance and every person we dealt with in the service department was fantastic. We dealt mainly with Mr. Sherry, who treated us with the utmost respect and h and every person we dealt with in the service department was fantastic. We dealt mainly with Mr. Sherry, who treated us with the utmost respect and had both of our vehicles ready for us well within the promised time. He even went out of his way to give us the free oil changed promised us by our sales person, who happened to be out at the time of our service visit. More

Andrew by far has been the most wonderful salesmen I have ever incountered. As soon as we sat down he was very friendly and was understanding and supportive to my needs in a new car (price, trade in, gas mil ever incountered. As soon as we sat down he was very friendly and was understanding and supportive to my needs in a new car (price, trade in, gas mileage, safety). After we talked for a bit he pulled around the perfect car for me after a short test drive I was sold. Not to mention during my visit I had my 81 year old grandfather with me Andrew was so kind to him, at the end of the 1st day Andrew gave him a Ford baseball hat and that really just make my grandfather's day and my visit at the dealer ship that much more positive. My grandfather has been buying Fords for thirty years and he made the comment "Andrew was the kindest sales person he has met." Another thing I really appericated was when I picked up my escape Andrew took out so much time to show me all the ins and outs of this car, things I would of never noticed they were there if he hadn't, he also spent a few more moments with me ensuring I knew how to hook up my i pod, which was very helpful. I also left something in my trade in that Andrew was so kind to keep at his desk until I was able to pick it up, you just don't get customer service like that anymore. I plan on buying/leasing all my cars though Andrew from now on. More

I had called 5 other dealerships that day and none were as will to help me solve my problem as Chris was. I had an intermitant problem with my F-150 and within the first two minutes of our conversation he as will to help me solve my problem as Chris was. I had an intermitant problem with my F-150 and within the first two minutes of our conversation he was confidant that he knew what the problem was and got my car in that afternoon to be serviced. it was covered under warranty and I had my truck back the next day. It was Thursday afternoon at 3:15 that I left my truck there and picked it up the next day repaired.All the other dealerships I called told me the couldn't even look at it until the following Monday or Tuesday. Taylor Ford is not the closest dealership to me but I plan on bringing my truck to them for all my service needs. I also had an Issue with the Aux input jack on my radio. the tech checked it and said it was fine but chris went and got a cable and showed me with his ipod that it did work. I could not be more happy with the service I recieved from taylor ford and Chris. This is one of the few times that I felt a dealer actually wanted my buisness. More

I recently traded in my Volvo SUV and leased a Ford Fusion from Pat Spencer at Taylor Ford. It was a great experience. Pat tooked me thru all the features of the car and set up my Ford Sync. I love Fusion from Pat Spencer at Taylor Ford. It was a great experience. Pat tooked me thru all the features of the car and set up my Ford Sync. I love everything about the car and this is the first time I have leased. It was a very easy experience. More

I was looking for a specific vehicle and Taylor Ford had it in stock. It is a 2 1/2 hour drive from where I live. I talked to James Lutsey and he held the car for me and I was able to trade in my old car an it in stock. It is a 2 1/2 hour drive from where I live. I talked to James Lutsey and he held the car for me and I was able to trade in my old car and got my new car in about 2 hours. This was awesome because I didn't have much time. Also, I had James order some additional accessories for the car. He ordered the parts and set everything up so that I could get it all done on MY day off. I feel he did an outstanding job. More

I entered Taylor Ford to purchase a used 2009 or 2010 Ford Edge. I worked with sales rep Murray Knapp. We hit both lots in the Taylor area. It amazed me when two sales reps working at Taylor Ford strongl Ford Edge. I worked with sales rep Murray Knapp. We hit both lots in the Taylor area. It amazed me when two sales reps working at Taylor Ford strongly recommended I buy a 2011 new Edge. Murray did the number crunching for me. It made sense. So a new one it was. I did not like the med stone interior and wanted the Bordeaux red. We could not find what I wanted. So Murray started a search and found one in Ohio for me. He made a trade and picked up my car that day. WOW so fast my head was spinning. Good experience for someone who does not normally trust salespeople. Thank you. More

A pleasant experience from start to finish. Lou is a very intelligent and friendly salesman, fully capable of explaining the differences and features of products available. A very efficient office force allo intelligent and friendly salesman, fully capable of explaining the differences and features of products available. A very efficient office force allowed for completion of the transaction in minimal time without a hitch. More

friendliness and overall experience with Mike Hayes and also his associate were very good and we choose this dealership because of Mike Hayes. we use to go to southgate ford and mike let us know he's at t also his associate were very good and we choose this dealership because of Mike Hayes. we use to go to southgate ford and mike let us know he's at taylor and so we followed him to taylor. We even go over a few dollars more than a price we got somewhere else JUST to make the deal at taylor ford..even if we had to pay a few more dollars (but not more than a few more..lol) More

From the moment I walked up to the front door, I received excellent service. Someone greeted me and asked if I was working with someone and I told them I was looking for a new car. I was then introduced to excellent service. Someone greeted me and asked if I was working with someone and I told them I was looking for a new car. I was then introduced to John Mann. I told him I was looking for a Fiesta or a Focus and he asked what I was currently driving and my current payment. He worked with me to find something in my budget and I decided on the 2012 Focus. The car I wanted wasn't there but he told me he had a car coming in on the truck that night and it was the exact color I wanted. We started the paperwork and when the dealership opened the next morning John called and told me I could pick up my car that day. John is extremely knowledgeable and I would definitely recommend him and Taylor Ford to my friends and family. This is my first Ford car and I am extremely impressed!! More