Taylor Ford

Bad Experience More Than Once I have a ford focus which is a 3 year lease. I have leased this vehicle for 15 months now. During this time, I had clutch readjusted, shortly after th I have a ford focus which is a 3 year lease. I have leased this vehicle for 15 months now. During this time, I had clutch readjusted, shortly after that, had to take car in to have clutches replaced. 2 month wait for parts to come in and told my car was safe to drive while waiting. NOT!!! Car launches forward and hesitates, jerks and rocks! Anyway, parts came in clutches replaced. Here we are again months later, same problem. Clutches need to be replaced, and 2 month wait on parts. Told again car is "OK" to drive, even though I have in writing that the vibration level is above what it should be! I would also like to mention that several months back I took car in for oil change, then after picking vehicle up, I smelled burning oil. Basically told when I called to make a complaint, that it could not of been from oil change..Was Impossible! Laughed at! Took car back up there, and yup...whoever changed my oil did not put cap back on. NICE!!! I am extremely disappointed. I understand that parts come from ford and are on back order. But dealerships should stand behind their products that they sale and lease. I was also told the other day to come into Taylor Ford, that they realize my car is giving so many problems and would like to get me out of this lease. Spoke to 4 different people, including 2 sales managers. Got there and all they wanted to do was lease me a new car and wrap my 15 months of payments left from the ford focus! Sorry not paying almost 350.00 for a fusion. I can do that at any dealer and at any time! They didn't want to help me, just wanted more business. I have owned/leased at least 7 vehicles from Fords. This is by far the worst service I have ever gotten. Who has time to deal with all these issues. I guess its ok for them to have customers drive around a car that they are completely unsafe in. Car drives like junk, even they admitted it, but I get to be unsafe with my child (who has special needs) and has weekly appointments in Detroit and still make my monthly payments! I thought I had leased a new car that would be dependable. Sorry to say, that's not the case. More

Quick painless and accommodating! I'll start off by saying more and more car shoppers look forward online before heading to a particular dealer. Car buying is miserable normally. But I I'll start off by saying more and more car shoppers look forward online before heading to a particular dealer. Car buying is miserable normally. But I have a no nonsense attitude about it. Taylor ford really did a great job and I'm really impressed. It's been years since I've had an experience in a domestic non luxury dealership, and I'm really impressed. While looking for a very specific vehicle online I found many matches at dealers all over the metro area, but when I called to see if they had it every single time it was a no, until I called Taylor ford. The phone system seemed kind of silly when I called as I selected used cars then had to ask again when the girl answered. But I reached mark Taylor, I quickly explained I am looking at a car it says that he has and want to know if it's actually available. He checked and said yes. I asked if it was a good idea to fill out a credit application he said yes. I said I'll do that now and be there in 30minutes. I'm sure salespeople hear that all the time people coming then bail... I headed over to the dealer and upon pulling in the vehicle I inquired about was backed in the first parking spot next to the door and had a dealer plate on it ready to go. I really was expecting the usual sit down talk about this and that have to wait to get it ready etc. I was stunned! I was greeted immediatly by mark (probably best desk in the place sitting next to the door) he immediatly introduced himself, asked me for my id made a copy and we talked for a minute about why I need a certain vehicle and my finance limitations. He then handed me the keys and said go take it for a ride or whatever it's got a plate and gas for you. I said I'd be gone for about an hour to show to my wife at home and he said fine see you later. He never insisted he take me out first or take a certain route or anything. This really made me feel good. He wasn't wasting my time and I wasn't interested in wasting his. When I returned I was again immediatly greeted by mark, and asked how I liked it and if the wife approved, she actually did. I told him about my financial issues and that I had no interest in putting any money down and wanted to complete the deal ASAP. He told me to take a seat or walk around for a bit and he'd see what he could do. I got a cup of water (some complimentary snacks and maybe soda not in a vending machine would be nice) and took a walk outside to see what else they had on the lot, while doing so I really felt good about the vehicle I had chosen. Not more than 5minutes had passed and mark found me outside showed me some preliminary numbers, we agreed that those would be acceptable. He asked to give him a few more minutes, so I headed inside and took a seat. A few minutes later he asked me to sit down with finance "wizard" Cindy. I've bought many cars and dread this part the most. I made it clear to Cindy maybe too soon that I'm a no nonsense guy and she got it. We had a great time talking about many things. She managed to get me approved by a big bank with a good interest rate, with a warranty and no money down for less than the preliminary figuring showed. I really couldn't believe it! Since I was using a consigner she needed to be present I explained it was getting late and I'd need to bring her the next day. I didn't get the usual well it's only 4 can't we finish this today spiel. Again I was stunned. We agreed on a 3pm delivery on Thursday. I left happy and excited, something I hadn't experienced at a car dealer since the first test drive I had in a new car 13 years ago. Thursday came we had to bump our delivery back a little as we were running a little late. When we arrived again we were quickly greeted by mark and he went and let Cindy know we were there. She was finishing another delivery so we had to wait a few minutes but nothing crazy. He took us to Cindy and she greeted my cosigner and myself and we had lots of laughing and talking. My cosigner really felt included and really liked Cindy a lot. She couldn't stop talking about her on the way home! Cindy was very accommodating with her explainations, jokes, and helping point out exactly where to sign and initial! We walked out with our new car in less than an hour. And my total investment of time at the actual dealership was maybe 2 hours. Not the dreaded half a day or more crap. I'm so glad that the team at Taylor ford was so accommodating, friendly, and didn't waste my time. It's nice to go in and get real answers. And walk away with a real vehicle, a vehicle you can feel good driving and know that you didn't just get taken. Upon delivery I noticed an issue that I hadn't expected I brought it to marks attention and it was corrected immediatly and professionally as well. You've earned a customer for life! More

Very helpful! Kevin and his team made buying my car a super easy process! They were very helpful and found me the perfect car in my budget! I was in and out in the Kevin and his team made buying my car a super easy process! They were very helpful and found me the perfect car in my budget! I was in and out in the same day! They worked with my busy schedule and took care of me after my dad had to leave for work. They were very genuine and they are not your typical dealership, which I loved! Very down-to-earth and friendly. Would definitely recommend them to friends and family! More

Long Wait but Left Very Content I visited Taylor Ford and I left lot with new vehicle same day. Agent John Kovach was great also, he stayed beyond closing and also helped me clear my I visited Taylor Ford and I left lot with new vehicle same day. Agent John Kovach was great also, he stayed beyond closing and also helped me clear my belongings from my car to new vehicle. Thank you! More

used car dealer ripping people off I went to this dealer to look at a escape they had posted online and was con as soon as I walked in the door...they mislead me and sold me a 2013 esca I went to this dealer to look at a escape they had posted online and was con as soon as I walked in the door...they mislead me and sold me a 2013 escape 6 thousand negative when I drove off the parking lot...I trusted my salesman Bryan Patton to help me get a good deal and that my purchase was going to be a smart one....Now I'm stuck with this piece of crap car with tons of recalls with a negative 6 thousand in the hole....I'm sorry, when you go to buy something, I though a salesman wants to build a trusting relationship so the Client keeps coming back....Bryan just wanted the sale, he must have been desperate that month..I will tell everyone I know that Taylor Ford will rip you off and buyers beware. In all my years of buying cars this was the worst experience I have ever experience..... More

Dissapointment that lingers I went to this dealer off of a referral, and wish I had never gone here. To start, I was ready to purchase a brand new mustang. When I went to order t I went to this dealer off of a referral, and wish I had never gone here. To start, I was ready to purchase a brand new mustang. When I went to order the vehicle, I just so happened to drive there in a mustang with my family. As we were ordering the mustang, we looked outside and seen two salesman leaning on our one year old (we bought it brand new as well) mustang. So not only do some employees here probably treat every car like their personal leaning stool, but they do as well to customer vehicles that don't belong to them. Well to top this off, when I ordered my mustang, all I asked was that when the vehicle went into production that I get a VIN number to call my insurance company with. Instead I was notified the day it arrived at the dealership (min 2 weeks later) that my car was ready. I had to still ask for the VIN number to be sent. On top of that, the level of personal service and accommodation was rather lacking. I don't know if there is such a good thing as a good car dealership, but I needed to post my experience here seeing the near 5 star experience they think they have. Good Luck. More

Not Your Typical Dealer Experience I've purchased two vehicles from Taylor Ford: a 2009 Escape and just recently a 2015 Fiesta. Both experiences were fantastic, and atypical of most dea I've purchased two vehicles from Taylor Ford: a 2009 Escape and just recently a 2015 Fiesta. Both experiences were fantastic, and atypical of most dealer interactions I've had in my life. This review is for the Fiesta. Honestly, I expected a fairly low level of service when I went in to buy one of the cheapest cars on the lot. My Escape is still running excellent years later but I needed a second vehicle. I received excellent personal service both times; it didn't seem to matter whether I was spending a lot of money or a little (or as "little" as there is for a new car). I work an odd shift, and my time was limited, but Taylor Ford and Phil worked around it and got me into my Fiesta far faster than I expected. This is a great dealership that seems to pride itself on customer service which is a rare thing these days. Buy with confidence. More