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Taylor Ford

Taylor, MI

4.7
1,956 Reviews
As Downriver's #1 Dealer, We Guarantee the Highest Trade in Value! With our Award Winning Staff and Ford Divisions Fastest Growing Dealer,let us prove our slogan “The Customer is Always First!" Taylor Ford has the largest selection of Ford vehicles in stock ready for fast delivery. We have over 125 Pre-Inspected cars, trucks, SUV'S, and crossovers in our inventory. We take pride in our customers. Are you looking to get your first loan or have you had several loans in the past? Let us take care of your finance needs. Have you had problems getting a vehicle due to past credit? Taylor Ford has a special department for that! Open Saturdays! Please stop in and see us.
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13500 Telegraph Road

Taylor, MI

48180

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Showing 1,956 reviews

July 26, 2021

Great people.. Came in , was very welcome Took care of all my needs And was very happy getting my new Truck 2021 ford Bronco.. Great.. More

by kenherbert6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Sukel
Jul 26, 2021 -

Taylor Ford responded

Thank you for the five-star review! Please let us know what we can do for you in the future. Have a great day!

July 24, 2021

I purchased my lease. Brian handled everything very efficiently. This was the first time I used Taylor Ford. I'll be back when I'm ready for my next car. More

by GBIELEWSKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Patton
Jul 26, 2021 -

Taylor Ford responded

Thank you, for reviewing your service experience! We aim to provide an efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

July 23, 2021

Josh H.was very polite,profession,and patient with all of our questions while we were deciding what vehicle we wanted to buy. Even in the rain he never rushed us to decide. Thank you Josh Hodgkin! More

by mhumbles1776
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hoglin
Jul 23, 2021 -

Taylor Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

July 22, 2021

Phil Maher made purchasing my new Bronco so very very easy!! He walked me through all my options, making sure I understoood all of my options that were available to me. Mr. Maher is professional, kind More

by zalewski2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Taylor Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

July 22, 2021

Even though I was already buying the vehicle, I felt pressured by the salesperson. Purchased almost a $30k used vehicle and turns out it does not accelerate above 70mph. I don’t know many people that wi More

by emi5liot
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
Jul 26, 2021 -

Taylor Ford responded

We understand your disappointment. It is important to us that customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please contact Jerry Arrowood, our General Manager, at your earliest convenience at 313-216-1520 to discuss this matter.

Jul 30, 2021 -

emi5liot responded

I have dropped of the vehicle with a local Ford dealership to inspect and troubleshoot, i believe it is only fair that you cover any costs this may incur.

July 21, 2021

The service I received was excellent! Bryan was friendly and knowledgeable. Also, the finance rep was great. Thank you for providing such a great experience. More

by NDP976
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Taylor Ford responded

Hello, we're glad to hear you found our staff knowledgeable and helpful! Thank you for choosing Taylor Ford and we hope to see you again.

July 21, 2021

Aaron was a great salesman who listened to what we wanted and did his best to expedite the process. I would also say the financing guy was funny and professional as well. Lastly I would add that I was disa More

by mweber23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Taylor Ford responded

Hi, thank you for your lovely review. We value the comments from all our customers and feel that any feedback type helps us improve. Please let us know if we can do anything at all for you in the future. Thanks again for choosing Taylor Ford.

Jul 21, 2021 -

mweber23 responded

Any reason why you didn't inquire more about the Sales Manager lack of response to either of my voicemails? That's a problem that needs to be addressed.

July 19, 2021

It started off bad with a sales person that should be put it to pasture, but I switched to a different sales person “Alex” and it went smoothly from there. More

by ed_D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex (5 star), Dan Moldovan
Jul 20, 2021 -

Taylor Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

July 10, 2021

I purchased a 2012 F150 less than a month ago. The timing chain was stretched when I purchased it. I haven't even made my 1st payment on my truck and there is already a 3000 plus dollar fix that needs to be More

by colin.tizedes
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Arrowood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Taylor Ford responded

Dear Colin, thank you for your feedback. We are sorry to hear of the lack of communication and frustration that followed. We would like to try and rectify this. At your earliest convenience, please reach out to Mandy Friday, our Service Manager, at 313-216-1607. We look forward to speaking with you.

July 09, 2021

Made it very simple to get in a new car and enjoy the time getting the paper work done, great purchase price on the new car for my wife More

by mjdruyor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Horger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Taylor Ford responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

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