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Taylor Chrysler Dodge Jeep Ram - Service Center

Bourbonnais, IL

5.0
196 Reviews

196 Reviews of Taylor Chrysler Dodge Jeep Ram - Service Center

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October 09, 2019

Excellent Service I Walked in and Sergio greeted me right away, he was very helpful got what I needed and I was in and out of there faster than expected which was aweso More

by Andrea Fernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Courtney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Garcia II
Oct 10, 2019 -

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your feedback, we're glad you had a great experience!

September 30, 2019

Amazing staff that worked for and with us. They did everything they could to help us and more. I would recommend them to everyone for any vehicle need. More

by Familyvehicle1
Recommend Dealer
Yes
Employees Worked With
Rueben Minton
Sep 30, 2019 -

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your feedback, we're glad you had a great experience!

September 29, 2019

Greats service Sergio was very helpful, constantly making sure I had what I needed. Would recommend anybody to him. Although I didn’t refinance my car though him he More

by Ivan
Recommend Dealer
Yes
Employees Worked With
Sergio Garcia II
Sep 30, 2019 -

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your feedback, we're glad you had a great experience!

September 24, 2019

Very friendly and knowledgeable service team iPhone wasn’t syncing correctly with my truck. Calls were dropping. New person in service department named Guy helped me. He took time to research the More

by Bob Meyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy
Sep 24, 2019 -

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your feedback, we're glad you had a great experience!

September 17, 2019

Avoid this Dealership, and Jeep in General This dealership has an apathetic attitude throughout their service department. They are slow, overbooked, overworked and their burnout is obvious. Exp More

by Happy Tacoma Owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Only Rueben identified himself - I have no idea who the other people who "waited" on me were. Rueben was polite, but you could tell he was burned out. And that's NOT his fault., Rueben Minton
Oct 14, 2019 -

Taylor Chrysler Dodge Jeep Ram responded

We are so sorry to hear that your experience was not satisfactory. I have scheduled a meeting with everyone involved in order to investigate further. I understand that my service manager has reached out to you. I would like opportunity to discuss the matter further. We do not usually get reviews like this, so I'd like to get more details in order to improve our service. Thank you for the feedback, Jim Crosswell GM

July 17, 2019

Recall repair Was in and out in less than 45, minutes on a very busy day. Waiting area wea very clean with many amenities. Loved chatting with the salesman who sold More

by Shorty66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Davis , Noah Posthumus, Sharon Holliday
Jul 17, 2019 -

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your feedback, we're glad you had a great experience!

July 05, 2019

Ron and the team was great The customer service was awesome. I want the owners to know you have a special man in Ron. He took time out to explain every issue with my vehicle. More

by ChuckMoves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Jul 12, 2019 -

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your feedback, we're glad you had a great experience!

May 25, 2019

Super convenient and easy They did everything for me & made the whole experience so easy. They were nice and attentive to all my concerns. The overall process was amazing and More

by Jeep Marine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Holliday
May 29, 2019 -

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your feedback, we're glad you had a great experience!

May 08, 2019

Top of the line service The service department is top notch!! Always there when I need something. Highly recommended! I was in and out and it was painless. Ray, Bruno and Sha More

by Iluvjeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Marko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruno Taylor, Sharon Holliday
May 10, 2019 -

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your feedback, we're glad you had a great experience!

April 25, 2019

Perfect as always! Quick and trustworthy service. My charger is a 2016 and still feels brand new. Love the fact that you can walk in and be greeted with a smile every More

by Kitandnono2!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Voigt
Apr 26, 2019 -

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your feedback, we're glad you had a great experience!

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