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Taylor Chevrolet

Taylor, MI

4.5
88 Reviews

13801 Telegraph Road

Taylor, MI

48180

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Showing 88 reviews

December 08, 2021

Great communication, problem fixed in a timely manner, shuttle service was on time and friendly driver, all good More

by miketmr41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becka Howard
Dec 10, 2021 -

Taylor Chevrolet responded

Dear Miketmr41, We would like to thank you for your recommendations and for this amazing review. We work hard at customer satisfaction and it's great to see that we were able to take such good care of you and in a timely manner. Thank you for choosing Taylor Chevrolet! We hope to see you again in the future. Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

November 10, 2021

Excellent service...no hassle working with Ron Curtis..who delivered car and paperwork to me More

by Mikeps64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Curtis
Nov 12, 2021 -

Taylor Chevrolet responded

Congratulations on your new Chevy, Mikeps64! Thank you for taking the time to write about your experience. It is wonderful to hear that your sales rep, Ron Curtis was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. We're here if you need anything. Until the next time we meet, take care and ENJOY THAT RIDE! Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

November 02, 2021

I have mostly gone to Taylor Chevrolet since I purchased my car. While I was taken aback by the cost of my service, I was please with the repair work. I just finished a weekend road trip of over 500 miles w More

by Mel63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Hostetler
Nov 04, 2021 -

Taylor Chevrolet responded

Hi Mel63! Thank you so much for taking a moment to leave us this review about your recent experience in our service department. We appreciate your business and your valuable time and we hope to be of service to you again in the future. Until then, take care. Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Nov 04, 2021 -

Mel63 responded

No problem.

October 28, 2021

As always I was in/out about an hour, great job. They even washed my car afterward More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Howard
Oct 30, 2021 -

Taylor Chevrolet responded

Good morning, Jeff! There’s nothing better than receiving great feedback from a happy customer! We're pleased to know we have been able to exceed your expectations and really help you out! Amazing customers like you make our job a pleasure. We are always more than happy to assist you if anything comes up; and thanks again for taking the time to leave us your feedback and 5-star rating! Take care! Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

September 21, 2021

Everyone at Taylor Chevrolet was amazing!Mark was so Everyone at Taylor Chevrolet was amazing! Mark was so professional. I felt as though I was cared about and my concerns were heard and addressed. P More

by Gidygrl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark/Pam/Clarence
Sep 22, 2021 -

Taylor Chevrolet responded

We are thrilled and proud to have you as part of the Taylor Chevrolet family, Gidygrl! Thank you for sharing your kind words about Mark, Pam and Clarence with us. It means the world to us and to our entire team! Please don't hesitate to reach out if there's anything additional we can do for you. Until the next time we meet, take care! Best wishes, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

September 16, 2021

I was searching for a 2021 Chevy Silverado 2500 High Country with a Duramax. Taylor Chevrolet had what I was looking for, we worked up a deal, they even delivered the truck to my house 5 hours away. I f More

by drmiller75
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremiah and Jody Smith
Sep 17, 2021 -

Taylor Chevrolet responded

Good evening, Don Miller. My name is Julie. I'm the Customer Experience Manager here at Taylor Chevrolet. First, let me thank you for your business. We appreciate you reaching out to us even though we are so far away from your home. Next, I want to say that it deeply pains us to see that you are unhappy with your experience in the instances you have described here. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. It is our commitment to go above and beyond our customer's expectations, and I'm very disheartened to hear that your experience fell short. It’s unfortunate that there was a miscommunication and you were unhappy. We value our customers and truly appreciate the time to share your opinions. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

September 14, 2021

Very pleased with our purchase today.Ed did a great job Very pleased with our purchase today. Ed did a great job and was very personable. More

by roybenjamin7684
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Lazette
Sep 17, 2021 -

Taylor Chevrolet responded

Good evening, roybenjamin7684! We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Taylor Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again soon for your first oil change! Please don't hesitate to reach out to us if you need anything; we are always happy to help you out. Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

May 31, 2021

Friendly, helpful and courteous staff. Leased our second equinox and love it. Everything was made easy and quick. This is the best dealership we have ever deal with thanks to Ron Curtis. More

by CAZink
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Curtis and another young lady that worked with us.
Jun 01, 2021 -

Taylor Chevrolet responded

There really is nothing better than seeing a great review from a happy customer! We would like to thank you for taking the time to leave us your feedback and for your kind words. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience. It’s so nice to hear that your sales rep, Ron Curtis helped to make your experience such a positive one. Until we see you again, ENJOY YOUR NEW CHEVY! Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

April 28, 2021

If I could give 0 I would. Car was taken there for service by tow company. I was never called to get information. Couldn't find me in the system, couldn't answer my questions, didn't know how the proc More

by chevyE18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Prefer no names be mentioned,
May 01, 2021 -

Taylor Chevrolet responded

Good morning, My name is Julie Ringuette, I am the Customer Experience Manager here at Taylor Chevrolet. I am so sorry we have let you down and I want to thank you for taking the time to leave your honest feedback. Your comments are very concerning and I would like the opportunity to turn your experience around to a positive one. We strive for 100% satisfaction here at Taylor Chevrolet, so it is important to hear from our customers when something is not going right. Please reach out to me on my direct line at (734) 759-0222 so that I may look into the matter personally. I look forward to hearing from you! Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

January 05, 2021

Pick SUV I wanted took care of me Pretty fast happy customer drove out with it same day Thanks A Lots for your Business sure appreciated.... More

by maria.salisbury1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremiah Diaz
Jan 07, 2021 -

Taylor Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Julie Ringuette Customer Experience Manager 734-759-0222

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