Taylor Chevrolet

Taylor Chevrolet responded

Hello, slimtim47! Firstly, thank you so much for your positive feedback, and taking time to leave us a review. We really appreciate it! We’re delighted to hear that your service advisor, Rebecca Howard was able to exceed your expectations. We always strive to be the most friendly and helpful dealership in Michigan so we’re really happy to have helped! Please don't hesitate to reach out if anything comes up; we're always happy to help! Thank you, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Taylor Chevrolet responded

Hello, ashon0827! Thank you for taking the time to leave a review! We’re so glad to hear that you thoroughly enjoyed your vehicle-buying experience at our dealership. We are so happy to have you part of our Taylor Chevrolet family! We also would like to thank you for taking the time to share your comments and feelings about your sales rep, Brian Conover. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Please don't hesitate to reach out if there's anything you need. Until we see you again, ENJOY THAT RIDE! Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Taylor Chevrolet responded

Hi, Jakobsmom71604! Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! On behalf of your friends here at Taylor Chevrolet, we wish you a wonderful week and look forward to working with you again! Take care! Warmly, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Taylor Chevrolet responded

Thank you for leaving us such a wonderful review. We are thrilled that you're so happy with your experience in our service department and our waiting area; our staff will be happy to read what you wrote. We put customer experience, safety and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Taylor Chevrolet responded

Hello, Steve! First, we want to thank you for this stellar review! We appreciate the extra time and effort for you to do so. Second, it brings us so much joy to see a happy customer sharing their great experience. We aim to give every guest such an experience when visiting our dealership. Your sales rep, Ron Curtis will be delighted to read your review. Please do not hesitate to reach out to us if you have any questions or concerns. Until we see you for your first maintenance visit, we wish you countless adventures in your new Chevy! Warmly, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Taylor Chevrolet responded

Hi, Meela!! Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us — and we agree, your sales rep, Chris Jones is truly a gem to have on our team! We count ourselves lucky for customers like YOU. We look forward to working with you again in the future! Until we see you or your daughter again, ENJOY THAT RIDE! Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Taylor Chevrolet responded

Camilla, thank you for the great review! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

Taylor Chevrolet responded

Hi kgavant55! On behalf of all of us at Taylor Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Our sales rep, Brian Conover. We will be sharing your feedback with our team. Thank you again for your recommendations and please revisit us soon! Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Taylor Chevrolet responded

Hi Jim! My name is Julie. I'm the Customer Experience Manager here at Taylor Chevrolet. We take all reviews regarding our dealership to heart and it pains us to see when a customer is not happy. I see that you originally purchased your vehicle here in October of 2020 with 39,765 miles on it. I understand your concerns with the difference in credit scores and with interest rates, however, when you refinanced with your credit union, there are a multitude of things that can affect your refinanced rate. Things such as mileage on the vehicle, or value. Also, at the time that we had run your credit report, your personal credit score could have changed in that year. Again, we are deeply sorry for your disappointment, though we DO appreciate your business and will diligently do our best to regain your faith in us. If there's anything we can do for you or if you wish to speak to me regarding any grievances, please feel free to reach out to me on my direct line at (734) 759-0222. I'm always happy to help out. Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

jjamoua responded

I refinance with my credit union at a high mileage and also got the best rate from them but with your company I had a credit score of 720 and you still got charged me seven half percent so I highly doubt it's someone with 720 credit score could end up getting a high interest rate like yours and by the way you did not solve the problem

Taylor Chevrolet responded

Good morning, Heather! We appreciate you taking the time to leave us this feedback. At Taylor Chevrolet, we strive to give each of our guests a stellar experience, so we are disappointed to see that we missed that mark with you. We also appreciate hearing from our guests about what we are doing well and also what we might need to improve upon. We will be taking your suggestions to heart and will consider making some changes. Thank you again. We hope you will consider us again in the future. Take care. Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222