Tate Chrysler Jeep Dodge Frederick

Service department = frustrating experience Had a frustrating experience with Tate. It started the night before when I received a text message confirming my appointment. The message said "text Had a frustrating experience with Tate. It started the night before when I received a text message confirming my appointment. The message said "text back with questions," so I did. I asked if there was a courtesy shuttle and I received no response. Suggestion: Either use text messaging to comm with your customers or don"t. But the lack of response is NOT helpful or good customer service. In fact, it's frustrating. The next day. I walked in for a schedule appointment and no one acknowledged me. I stood there awkwardly while people clicked on their computers, waiting to hear "be right with you, ma'am" or "welcome to Tate." Nothing. Finally, I said "do I need to talk with someone specifically...what do I do." A man, who didn't even bother to look up from his screen, said "be with you in a minute." Horrible first impression. Suggestion: Greet customers when they come in. How about having the receptionist to the left acknowledge customers if the service techs are busy? Come on...not rocket science... So, despite having a scheduled appointment. I was told "may or may not be seen." He went on to discuss how busy and backed up they were. Yada. Yada. Yada. Suggestion: Stop overbooking. Don't you get tired of pissed off customers who have to schedule their day around service. Aren't you tired of saying "don't know if it will be done today..." and dealing with frustrated customers. Hire some techs. Change your booking policies. Do something. Whatever. So I am stuck in Frederick waiting with promises of a call back and an update. I once again received a text saying "reply to this text" if you need anything. I did...twice...requesting an update...NOTHING. I had to call back repeatedly. It was closing time, and had not heard anything. Finally...after I called back...again...my truck was ready. Suggestion: If you say you are going to call with an update...call with an update. Your courtesy shuttle would not take me home, so i was stuck...waiting... Got the truck. Noticed the oil change indicator had not been reset. Great. They were closed. Did they really change my oil or were they "too busy?" I called Sat morning, and the guy who answered the phone said "all evidence suggests" it was changed, but he couldn't tell me for sure. What the heck does "all evidence suggest" mean? I asked for a straight answer and yes got frustrated. He could not give me one. He went on to say "it's been a rough week" at the shop and would have the service manager call me. He didn't want to deal with me. Oh...and he did tell me I could drop back by and have them check it out and reset it. Sorry, Tate...I can't drop everything and drive 45 mins back to your shop and sit there for something YOU SHOULD HAVE DONE PROPERLY in the first place. Suggestion: Add some sort of line item to your system that says "oil change complete? yes or no." If a service tech can't say definitively that an oil change happened...it's a problem especially when you customer paid for it. More

Great buying experience Overall a great car buying experience. Rick was awesome and so helpful in explaining the car, options/features and guiding me thru the entire process. Overall a great car buying experience. Rick was awesome and so helpful in explaining the car, options/features and guiding me thru the entire process. Paul in financing made the actual purchase so very easy and gave some great advise for setting myself up for improving credit scores for better loan rates in the future. Also a shout out to the gentleman that did the finish up details before we drove off the lot, he was very sweet and did a great job. An outstanding team of people! More

Disorganized, yet polite staff. Negative process Rate and review Tate Chrysler Jeep Dodge Frederick, 5629 Buckeystown Pike, Frederick, MD 21704 christianjacen Posting publicly. Learn more I Rate and review Tate Chrysler Jeep Dodge Frederick, 5629 Buckeystown Pike, Frederick, MD 21704 christianjacen Posting publicly. Learn more I bought a 2015 Dodge Charger from Tate used. I gave them asking price for their car and they gave me asking price for my trade. The salesman did not know what oil type was used in the Charger. He was polite and helpful, but still pulled a few shark tactics to sweeten the deal. Luckily, I know how the whole process works. I was direct and upfront about my knowledge in buying cars, but he still attempted to run my credit and was dishonest about the credit application not doing a "hard inquiry". I knew that it would lower my score, so I refused their offer to finance with them. Hours after I bought the car, I noticed that the rear window glass was hazy and the heating element strips were scratched off in several spots. They should have known through their service department that the scratched glass was not able to be replaced under warranty, and that would have saved me 2 months of driving in an unsafe vehicle. The window should have been replaced before it was listed for sale anyway. The service manager initially told me that he would only pay up to $400 for the window, until I argued with him that it is a safety issue and that I would contact the proper channels. They did not do a very good job at hiding the broken vent in the dash. They did replace the window after I got them an estimate. That took longer because they were not clear on whether or not I would receive the check or if the glass repair shop would. It took an extra 3 weeks to get my registration from DMV because the clerks at Tate did not have my SSN. I played a lot of phone tag with this store and THEY played a lot of the blame game with each other. I feel that I got a good deal overall, but the process itself was annoying enough to make me decline repeating business with Tate dealers. I would look elsewhere if you don't enjoy having your teeth pulled.. More

Used Car Sales - STEER CLEAR My daughter purchased her first car on her own from the Used Car Sales at Tate. The entire experience was awful. From cars that wouldn't start, to s My daughter purchased her first car on her own from the Used Car Sales at Tate. The entire experience was awful. From cars that wouldn't start, to sales staff who were clueless to the entire process. She had a broken touchscreen in the Jeep she purchased - Wetzel told her one to two day repair so we went on with the purchase (he also told her they'd give her a loaner car). We took the Jeep in for replacement and to date, its been there 3 weeks! And they tried to bill her for the loaner car. Wetzel won't return calls, Paul said there is nothing he can do "What do you want me to do?". So, she's losing her used car warranty as we speak because its been sitting in the shop. We wouldn't have taken possession of the vehicle had we known. Paul told me its because she declined to purchase the extended warranty? Really? So, we'd be treated better had we purchased that? Just a nightmare!!! Calling the GM of the NEW CAR SALES, see if I can get anywhere. More

Would definitely buy from Tate again!! I just bought a 2011 Town & Country minivan from Tate Chrysler. Their used car sales team was excellent. I did an online inquiry with them concerning I just bought a 2011 Town & Country minivan from Tate Chrysler. Their used car sales team was excellent. I did an online inquiry with them concerning the Town & Country. Rick responded quickly and setup an appointment for me to view and test drive the car. My fiance and I went to view/test drive and the car today and was thoroughly impressed with Tate. The minivan was as advertised and the price was excellent compared to the other minivans I had shopped online. Tate's finance manager quickly gave me several finance options to choose from and I ended up paying a little less monthly than I had expected. I would highly recommend their dealership to my friends and family. Rick and their whole staff were very straight forward, friendly and helpful. Rick even allowed my fiance to change my son's diaper in their office! I had an excellent experience with them and would gladly buy from then again! More

Jeep Grand Cherokee Summit The sales person, Brian, was very knowledgeable and did not pressure us. He took a lot of time to explain the vehicle. Would buy from here again. The sales person, Brian, was very knowledgeable and did not pressure us. He took a lot of time to explain the vehicle. Would buy from here again. More

Stay away! Sales person (RJ) spent the first interaction and didn't introduce himself. He left the desk three times - didn't excuse himself at all. Rude. In thei Sales person (RJ) spent the first interaction and didn't introduce himself. He left the desk three times - didn't excuse himself at all. Rude. In their defense, the deal worked was pretty good, however, I was away and couldn't bring my trade until the following week. Upon returning the we're going to do the same deal but the trade was $1000 less. Luckily I saved his voicemail because he said it was the same amount. Still really wanted the car and was just going to do it. Got two follow up voicemails from RJ basically saying that last chance because someone is coming in to buy it and there is "nothing like it for 300 miles." Well 300 miles is really 30 because found same car, with more options, The incentives were better, and they gave $2600 more for my trade. What's even better - it was the same wholesaler who took my trade, that Tate said would give $1000 less !!! Stay clear!! Very dishonest!! More

Great customer service!! I bought a 2017 Jeep last month. Shawn Townsend helped us. Shaw is very friendly and knowledgeable. He was easy going and patient with us. Everyone wa I bought a 2017 Jeep last month. Shawn Townsend helped us. Shaw is very friendly and knowledgeable. He was easy going and patient with us. Everyone was great. I would recommend friends and family members to Tate! More

Fred, Paul, and Dave. You can't lose with these 3 Just when I thought I had the best deal, advice, from Dave, my salesman, then Paul jumped in with advice on financing, warranty, and even Gap insuranc Just when I thought I had the best deal, advice, from Dave, my salesman, then Paul jumped in with advice on financing, warranty, and even Gap insurance. Now, you'd think it couldn't get any better? That's where Fred, the Manager, jumped in. I had a small electrical issue, he had it fixed immediately, if not sooner. I would recommend these guys to my mother. Used car prices are down right now. Give them a chance to make you as happy as they did for me. More

Nice Sales Staff, Terrible Support We recently purchased a used Jeep Wrangler from here and our salesman was super helpful and friendly. Unfortunately, the transaction became much less We recently purchased a used Jeep Wrangler from here and our salesman was super helpful and friendly. Unfortunately, the transaction became much less pleasant when it came time to negotiate a price and do the actual paperwork to purchase the vehicle. The Sales Manager was very rude to my husband and I, consistently acting like talking to us was an inconvenience. Once we finally got the deal worked out and purchased the Jeep, our bank informed us that the title paperwork had been submitted incorrectly by the staff at Tate. I had to drive out to the dealership twice to get the paperwork returned to them, and more than four weeks have passed and Tate STILL has not corrected their error. Not worth doing business with, ever! More