Tasca Volkswagen White Plains - Service Center

If you want high blood pressure.... Go to Lash I left my car at the service department two days before Thanksgiving. At the time, I was told that I needed: A realignment Coolant flush Brake fl I left my car at the service department two days before Thanksgiving. At the time, I was told that I needed: A realignment Coolant flush Brake flush Tire rotation Valve cover gasket Cam adjuster gasket Timing belt Serpentine belt I was supposed to have my car back the day before Thanksgiving which did not occur. The story I received on Wednesday November 26th was that a part received with the timing belt was incorrect. Due to delays in the receipt of parts, I would not have my car until December 1st. That day came and went. I was then told December 2nd, which turned into December 8th. How did we go from November 26th to December 8th? While the car was in their possession, my oil pan was compromised, a part had to be ordered and replaced. I was then promised December 4th which was of course was pushed to December 5th. On December 5th at 4pm I called the service department and left several messages none of which were returned (not that they have a clue). So, I left work early and drove to Elmsford. Apparently, a road test revealed the timing needed to be adjusted and I would again have to deal with a delay. If a timing issue was found in the morning, why does that take 8 hours to fix it? It shouldn't... unless there is some sort of knowledge deficiency. I met with Phil and he blew me off. He sat back in his chair with smirk on his face as if he himself was Jeff Lash! Will my car be any good when I get it back given all of problems with what should have been a simple repair? As much as your organization demands prompt payment and attention... so do your customers. Phil should get his manicure a little roughed up and help his crew! Or perhaps a service department overhaul is in order. Jeff, don't forget you own this place. Kind of a negative mark if your specialty at the fund is auto/dealership valuation. More

Worst Customer Service in the Industry I tried making an appointment for scheduled 20K maintenance. At the time i purchased the car, I was promised a loaner car whenever I required service. I tried making an appointment for scheduled 20K maintenance. At the time i purchased the car, I was promised a loaner car whenever I required service. I requested a loaner and was told that VW has changed it's policy and will not provide a loaner for this type of service. I requested that I drop off the car while I am out of town for a week. Again I was told that they do not have room to store it for a week. This is not the first problem i have had with their "customer disservice" team. I had previously recommended a couple of friends to this dealership, one wound up purchasing from them. I will NEVER make that mistake again. More

The worst costumer service experience ever. After buying/leasing the car you want, forget about good service because THEY DON'T CARE! They are rude and basically don't give a xxxx about the problems buying/leasing the car you want, forget about good service because THEY DON'T CARE! They are rude and basically don't give a xxxx about the problems you may have with your car. Don't recommend it at all! More

First, no one answers the phone regardless of the time of day. Any attempt to reach someone in service and your call is dumped into voicemail. As if that's not bad enough, it took 3 voicemails and an e-mail day. Any attempt to reach someone in service and your call is dumped into voicemail. As if that's not bad enough, it took 3 voicemails and an e-mail (never answered) and a full week to get someone to return my call to simply to try and schedule a routine service appointment. Rich finally called back and scheduled an appointment for me. When I called back to reschedule, once again having to leave a voicemail, Tom called me back and said I was not scheduled and there was nothing in their system. He said he'd call back after checking with Rich. No one bothered to call back. A voicemail left on Tania Santos's voicemail, the assistant service manager, was never returned. No wonder Lash has the reputation it does. Incompetence raised to an art form. More

Called for an appointment on wednesday, when I showed up for my appointment on friday it wasn't in the system & the guy was nasty. Oil was spilled on the motor & greasy fingers prints were left on the door for my appointment on friday it wasn't in the system & the guy was nasty. Oil was spilled on the motor & greasy fingers prints were left on the door handle. I wouldn't recommend the dealer to any one. Thank You! More

My five month old car was brought in for a defective part. The dealer told me it was my fault and that I should pay for it myself. The did not fix the car. They did not show me what they said was wro part. The dealer told me it was my fault and that I should pay for it myself. The did not fix the car. They did not show me what they said was wrong. They did not listen to me. They did not contact me after I wrote to the owners to complain. Kia is supposed to have a good warranty. The paper is worthless in this dealership. Stay away! More

Customer service was way below acceptable. Car was delivered without proper inspection and the amount of inconvenience for me to correct this unnecessary repair did not matter to any of the staff at t delivered without proper inspection and the amount of inconvenience for me to correct this unnecessary repair did not matter to any of the staff at this dealer. As a matter of fact I was told they were not even sure this problem was not caused by me. So to add to the already enormous amount of time and inconvenience I had to tolerate, my integrity was questioned. I would suggest that anyone looking to purchase a car buy anywhere but here. More