Tasca Volkswagen White Plains

If you want high blood pressure.... Go to Lash I left my car at the service department two days before Thanksgiving. At the time, I was told that I needed: A realignment Coolant flush Brake fl I left my car at the service department two days before Thanksgiving. At the time, I was told that I needed: A realignment Coolant flush Brake flush Tire rotation Valve cover gasket Cam adjuster gasket Timing belt Serpentine belt I was supposed to have my car back the day before Thanksgiving which did not occur. The story I received on Wednesday November 26th was that a part received with the timing belt was incorrect. Due to delays in the receipt of parts, I would not have my car until December 1st. That day came and went. I was then told December 2nd, which turned into December 8th. How did we go from November 26th to December 8th? While the car was in their possession, my oil pan was compromised, a part had to be ordered and replaced. I was then promised December 4th which was of course was pushed to December 5th. On December 5th at 4pm I called the service department and left several messages none of which were returned (not that they have a clue). So, I left work early and drove to Elmsford. Apparently, a road test revealed the timing needed to be adjusted and I would again have to deal with a delay. If a timing issue was found in the morning, why does that take 8 hours to fix it? It shouldn't... unless there is some sort of knowledge deficiency. I met with Phil and he blew me off. He sat back in his chair with smirk on his face as if he himself was Jeff Lash! Will my car be any good when I get it back given all of problems with what should have been a simple repair? As much as your organization demands prompt payment and attention... so do your customers. Phil should get his manicure a little roughed up and help his crew! Or perhaps a service department overhaul is in order. Jeff, don't forget you own this place. Kind of a negative mark if your specialty at the fund is auto/dealership valuation. More

terrible mike was rude and obnoxious and unwilling to assist when my car had issues. he refused to take ownership for problems. he deflected to the service de mike was rude and obnoxious and unwilling to assist when my car had issues. he refused to take ownership for problems. he deflected to the service department join the grounds that he was sales. More

Worst Customer Service in the Industry I tried making an appointment for scheduled 20K maintenance. At the time i purchased the car, I was promised a loaner car whenever I required service. I tried making an appointment for scheduled 20K maintenance. At the time i purchased the car, I was promised a loaner car whenever I required service. I requested a loaner and was told that VW has changed it's policy and will not provide a loaner for this type of service. I requested that I drop off the car while I am out of town for a week. Again I was told that they do not have room to store it for a week. This is not the first problem i have had with their "customer disservice" team. I had previously recommended a couple of friends to this dealership, one wound up purchasing from them. I will NEVER make that mistake again. More