Tasca Volkswagen White Plains

Started well, ended extremely poorly Things started off very well. Sarina, our saleswoman, was great. Showed us the car we had found online. Car looked good. Test drove well. She was very Things started off very well. Sarina, our saleswoman, was great. Showed us the car we had found online. Car looked good. Test drove well. She was very knowledgeable about the car and its features, including some of the similar cars by other car manufactures. A nice overall picture. The price online, was the price of the vehicle when we arrived. We worked out a deal and came in a couple weeks later to purchase the vehicle. This is when things go south. Enter Mike Spatola, Sale Manager. First, he failed to run my credit history in a timely manner gumming things up as we are preparing the paperwork. He failed to prepare my purchase contract correctly. corrections needed to be made, more time wasted. Mind you, it's 7pm in the evening, we are the only ones in the dealership. It's not like he was handling three or four sales at once. He issues us a temporary NY registration and said we should have the formal registration within the 45 days. Now things go really south... Coming down to the final days and Mike still doesn't have my registration, or a good reason for the delay. He now confesses they use a third party outfit in NYC, called "It's Easy", to handle all of their paperwork, and it's their fault. I replied with, "it doesn't matter who's fault it is, i paid you to do it and you didn't." He disagreed. I then asked for a refund of my $75 document fee. He resisted further. He would eventually provide the refund, but not after five minutes of arguing and telling me he still provided the service for me. Needless to say, my temp tag expired, and i was left with a big paper weight with wheels. I am now calling Mike everyday at this point. He tells me it's OK to drive the car. If i get a ticket he will pay it. If i get in an accident, insurance will cover it. I explain that's not how it works in NYS. If you get in an accident with an unregistered vehicle, insurance will not cover it. He tells me I'm wrong. Professional piece of advice, don't ask your customers to break the law. I finally get the name of the company of the third party they work with, It's Easy. He tells me not to bother calling them because they only deal directly with dealerships. A quick google search will tell you otherwise. They are a small outfit in NYC, midtown Manhattan, that deals with everyday people and dealerships. The lies are just piling up at this point. I call them up, as i also work in NYC, and asked about the status of the registration. They say it will be ready the next day. I ask if i can pick it up direct from them. They said it would not be a problem. Next day i go see them and have my registration. I ask about how long it takes them to file this type of paperwork, and they say they have never seen a basic registration take longer than 5 days. I made more progress in two days with a company i had never heard of prior to this, than i did with Mike in three weeks. The only solution Mike ever offered to the situation was a rental car. If i wanted that rental car in a timely manner, i would need to pick it up from his dealership. He couldn't find the man power to have it delivered to me. This offer was not made until three days after my temp tag had expired. A little late. Through out the entire process Mike was less than sympathetic. He did not offer any type of solution until it was too late. He does not seem to have a basic understanding of NYS motor vehicle law. To top it all off, he failed to list the correct address not he refund check he issued to me, after confirming it with me on the phone. Just goes to show you how much he cared and how little attention he pays to details. More

absolutely ridiculous I visitied lash hoping to test drive a car and run some numbers. Car runs out of gas, the salesman Daryl runs the numbers on a different car while tal I visitied lash hoping to test drive a car and run some numbers. Car runs out of gas, the salesman Daryl runs the numbers on a different car while talking about the car I was interested in. When I told him he was making a mistake he said, and I quote, "na im not, I never did that". A nice woman brought over a sales manager who had the interpersonal skills to make a 9 year olds lemonade stand seem like a multi millionaire dollar corporation. All in all I would not recommend lash to ANYONE. More

If you want high blood pressure.... Go to Lash I left my car at the service department two days before Thanksgiving. At the time, I was told that I needed: A realignment Coolant flush Brake fl I left my car at the service department two days before Thanksgiving. At the time, I was told that I needed: A realignment Coolant flush Brake flush Tire rotation Valve cover gasket Cam adjuster gasket Timing belt Serpentine belt I was supposed to have my car back the day before Thanksgiving which did not occur. The story I received on Wednesday November 26th was that a part received with the timing belt was incorrect. Due to delays in the receipt of parts, I would not have my car until December 1st. That day came and went. I was then told December 2nd, which turned into December 8th. How did we go from November 26th to December 8th? While the car was in their possession, my oil pan was compromised, a part had to be ordered and replaced. I was then promised December 4th which was of course was pushed to December 5th. On December 5th at 4pm I called the service department and left several messages none of which were returned (not that they have a clue). So, I left work early and drove to Elmsford. Apparently, a road test revealed the timing needed to be adjusted and I would again have to deal with a delay. If a timing issue was found in the morning, why does that take 8 hours to fix it? It shouldn't... unless there is some sort of knowledge deficiency. I met with Phil and he blew me off. He sat back in his chair with smirk on his face as if he himself was Jeff Lash! Will my car be any good when I get it back given all of problems with what should have been a simple repair? As much as your organization demands prompt payment and attention... so do your customers. Phil should get his manicure a little roughed up and help his crew! Or perhaps a service department overhaul is in order. Jeff, don't forget you own this place. Kind of a negative mark if your specialty at the fund is auto/dealership valuation. More

terrible mike was rude and obnoxious and unwilling to assist when my car had issues. he refused to take ownership for problems. he deflected to the service de mike was rude and obnoxious and unwilling to assist when my car had issues. he refused to take ownership for problems. he deflected to the service department join the grounds that he was sales. More

Worst Customer Service in the Industry I tried making an appointment for scheduled 20K maintenance. At the time i purchased the car, I was promised a loaner car whenever I required service. I tried making an appointment for scheduled 20K maintenance. At the time i purchased the car, I was promised a loaner car whenever I required service. I requested a loaner and was told that VW has changed it's policy and will not provide a loaner for this type of service. I requested that I drop off the car while I am out of town for a week. Again I was told that they do not have room to store it for a week. This is not the first problem i have had with their "customer disservice" team. I had previously recommended a couple of friends to this dealership, one wound up purchasing from them. I will NEVER make that mistake again. More