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Tasca Volkswagen White Plains
White Plains, NY
243 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 243 reviews
July 29, 2015
Didn't know what to expect, came out happy Going into a dealer, most people are expecting to feel like they aren't getting a good deal. I know I was, especially with my first car purchase. But Going into a dealer, most people are expecting to feel like they aren't getting a good deal. I know I was, especially with my first car purchase. But I was really happy dealing with Lucky Waite from the beginning. We had a respectful negotiation, and the whole Lash team, including Mike Spatola who handled the contract, was really great to deal with from beginning to end. Thanks to the whole team for making it a great experience! More
by gabe1660
Employees Worked With
Lucky Waite, Mike Spatola
July 29, 2015
Great experience I had my mind set on a Volkswagen Tiguan and my salesman, Lucky, right away informed me of the new 2016 models that were coming in later that day. I w I had my mind set on a Volkswagen Tiguan and my salesman, Lucky, right away informed me of the new 2016 models that were coming in later that day. I wasn't able to see the car yet but he took the time to explain all the new additions and improvements with the car. We were given a fantastic deal that we couldn't pass up and ended up leasing the car that day. I picked up my brand new car the next day and Lucky sat with me and my family in the car to explain everything I needed to know about my new car. He even set up my phone with the bluetooth. This was my family's first time leasing a Volkswagen and he made the experience painless and convenient. We have nothing but good things to say about him and the rest of the team at Volkswagen that helped us, including the financial manager, Rick. Thank you again and thank you Lucky! More
by jennaeff11
Employees Worked With
Lucky E. Waite
July 28, 2015
The best experience Purchasing a car. I have to say from the time I entered Lash Volkswagen it was nothing but professional. I was really taken care of. Normally I walk in a show room and I have to say from the time I entered Lash Volkswagen it was nothing but professional. I was really taken care of. Normally I walk in a show room and I get attacked. Lash was totally different. I worked with a very professional gentleman named Lucky Waite. Lucky was very sincere from the very beginning never pushy or demanding. More concerned about what my needs were in purchasing my next vehicle. Well needless to say I did purchase , and I left extremely happy with my new vehicle. Thank you Lash Volkswagen and especially Lucky..You ROCK! More
by cmidone
Employees Worked With
Lucky E. Waite
July 25, 2015
Customer Experience The process of trade-in for my 2012 Passau and lease of a 2015 Tiguan was professionally handled by Sales Consultant - Johnny Rosalino. Mr. Rosalino w The process of trade-in for my 2012 Passau and lease of a 2015 Tiguan was professionally handled by Sales Consultant - Johnny Rosalino. Mr. Rosalino was very supportive during the entire process and kept us (my wife and I) updated of all specifics related to the vehicle of our choice. I would certainly recommend him to prospective customers without any reservations. More
by Oliver1
Employees Worked With
Johnny Rosalino
July 16, 2015
Effortless Lease Exchange Johnny Rosalino make the conversion from my previous VW Jetta lease to a new 3-year lease effortless. Also, I got just the car I wanted in the Jetta Johnny Rosalino make the conversion from my previous VW Jetta lease to a new 3-year lease effortless. Also, I got just the car I wanted in the Jetta 1.8L TSI Sport as Lash had one in stock. All my dealings with Lash including service have been very professional and courteous. I would recommend this dealership to anyone in the market for a VW. Gary G Scarsdale, NY More
by Rivercharles
Employees Worked With
Johnny Rosalino
July 06, 2015
very Patient I had a terrific experience leasing my car... Johnny Rosalino is terrific! He was very patient and he was just great. Thanks Johnny for making it a I had a terrific experience leasing my car... Johnny Rosalino is terrific! He was very patient and he was just great. Thanks Johnny for making it a very pleasant experience and for finding the car I wanted when another dealership couldn’t! I knew the exact car I wanted, great attention to detail, patient with my questions and incredibly, accommodating of my crazy work schedule. Thanks very much to your team, was a great experience, and I LOVE my new Tiguan- still very zippy like my old one! What does your poster say? Out with the new in with the NEWER! I hope Johnny is still there when this lease is up because I hope to buy a top of the line fully loaded same color and I know Johnny will get just what I want! More
by kat s
Employees Worked With
Johnny Rosalino
July 03, 2015
Started well, ended extremely poorly Things started off very well. Sarina, our saleswoman, was great. Showed us the car we had found online. Car looked good. Test drove well. She was very Things started off very well. Sarina, our saleswoman, was great. Showed us the car we had found online. Car looked good. Test drove well. She was very knowledgeable about the car and its features, including some of the similar cars by other car manufactures. A nice overall picture. The price online, was the price of the vehicle when we arrived. We worked out a deal and came in a couple weeks later to purchase the vehicle. This is when things go south. Enter Mike Spatola, Sale Manager. First, he failed to run my credit history in a timely manner gumming things up as we are preparing the paperwork. He failed to prepare my purchase contract correctly. corrections needed to be made, more time wasted. Mind you, it's 7pm in the evening, we are the only ones in the dealership. It's not like he was handling three or four sales at once. He issues us a temporary NY registration and said we should have the formal registration within the 45 days. Now things go really south... Coming down to the final days and Mike still doesn't have my registration, or a good reason for the delay. He now confesses they use a third party outfit in NYC, called "It's Easy", to handle all of their paperwork, and it's their fault. I replied with, "it doesn't matter who's fault it is, i paid you to do it and you didn't." He disagreed. I then asked for a refund of my $75 document fee. He resisted further. He would eventually provide the refund, but not after five minutes of arguing and telling me he still provided the service for me. Needless to say, my temp tag expired, and i was left with a big paper weight with wheels. I am now calling Mike everyday at this point. He tells me it's OK to drive the car. If i get a ticket he will pay it. If i get in an accident, insurance will cover it. I explain that's not how it works in NYS. If you get in an accident with an unregistered vehicle, insurance will not cover it. He tells me I'm wrong. Professional piece of advice, don't ask your customers to break the law. I finally get the name of the company of the third party they work with, It's Easy. He tells me not to bother calling them because they only deal directly with dealerships. A quick google search will tell you otherwise. They are a small outfit in NYC, midtown Manhattan, that deals with everyday people and dealerships. The lies are just piling up at this point. I call them up, as i also work in NYC, and asked about the status of the registration. They say it will be ready the next day. I ask if i can pick it up direct from them. They said it would not be a problem. Next day i go see them and have my registration. I ask about how long it takes them to file this type of paperwork, and they say they have never seen a basic registration take longer than 5 days. I made more progress in two days with a company i had never heard of prior to this, than i did with Mike in three weeks. The only solution Mike ever offered to the situation was a rental car. If i wanted that rental car in a timely manner, i would need to pick it up from his dealership. He couldn't find the man power to have it delivered to me. This offer was not made until three days after my temp tag had expired. A little late. Through out the entire process Mike was less than sympathetic. He did not offer any type of solution until it was too late. He does not seem to have a basic understanding of NYS motor vehicle law. To top it all off, he failed to list the correct address not he refund check he issued to me, after confirming it with me on the phone. Just goes to show you how much he cared and how little attention he pays to details. More
by zoomzoom
Employees Worked With
Mike Spatola
June 22, 2015
Unprofessional!!!!!!! I visited Lash VW in March when I first relocated to NY. I found a car I was interested in and applied for credit. I specifically indicated that I on I visited Lash VW in March when I first relocated to NY. I found a car I was interested in and applied for credit. I specifically indicated that I only wanted my credit run through Volkswagen. I asked the sales person to write down on the application. It was highlighted and underlined!!TWICE!! Less than two weeks later I started receiving letters from all sorts of banks, credit unions and other financial institutions. I called the dealership and explained my situation and was transered from one department to another. I have left more than 15 messages and have sent 10 or more emails and NOT A SINGLE REPLY!!!! I am so glad I kept a copy of the application because I have having my attorney contact them for ruining my credit! I WOULD NEVER RECOMMEND THEM! THEY ARE UNPROFESSIONAL AND CAN NOT FOLLOW SIMPLE INSTRUCTIONS!!!!!!!!!! DO NOT TRUST THEM WITH YOUR INFORMAITON!!!! More
by SAVA525
Employees Worked With
Reinaldo Cruz
May 12, 2015
What a GREAT VW I Bought at Lash in White Plains! I was so delighted with the sales office, especially Tom Backer, for the support and the generosity of spirit that I received from Lash in White Plai I was so delighted with the sales office, especially Tom Backer, for the support and the generosity of spirit that I received from Lash in White Plains when I purchased by GTI a few months ago. Tom was generous with his time and help in making the choice of VW as well as calling to give updates about the progress made in building the car. He also gave careful attention to the details when I was picking various types of Performance Package, etc. When I picked up the car Sarina Colchamiro helped to explain all the features and got me "road ready!" It's also a most fabulous automobile. It's perfect and I love driving the automobile. Thank you Tom & Sarina! Even when I took the car into the service department for a very minor question I was promptly helped and made extremely comfortable as the Service Advisor checked out my concern. More
by my gtidelights
Employees Worked With
Tom Backer, Sarina Colchamiro
April 08, 2015
absolutely ridiculous I visitied lash hoping to test drive a car and run some numbers. Car runs out of gas, the salesman Daryl runs the numbers on a different car while tal I visitied lash hoping to test drive a car and run some numbers. Car runs out of gas, the salesman Daryl runs the numbers on a different car while talking about the car I was interested in. When I told him he was making a mistake he said, and I quote, "na im not, I never did that". A nice woman brought over a sales manager who had the interpersonal skills to make a 9 year olds lemonade stand seem like a multi millionaire dollar corporation. All in all I would not recommend lash to ANYONE. More
by conrad
Employees Worked With
Daryl
