Tasca Volkswagen White Plains

Smiles don’t equal trust (our leasing experience) We had a pleasant experience with this dealership UNTIL the time came for them to honor a deal. In short: We rolled over a lease on a 2016 Jetta to a We had a pleasant experience with this dealership UNTIL the time came for them to honor a deal. In short: We rolled over a lease on a 2016 Jetta to a new one on a 2019 Jetta. The new contract included a promise (in writing) that the dealership would cover $500 worth of ANY charges accessed on the car we were turning in. When the final bill arrived from VW Credit and the time came to make good, 3 emails over 2 weeks went unanswered, then a few promise dates for action came & went, until finally we were told that while some charges would be covered, the cost of excess milage would not be paid for under the agreement--a direct contradiction of something the sales rep explicitly told us. BEWARE OF THIS DYNAMIC: The dealer & VW Credit are separate entities, and the associate you settle terms with isn't the same person at the dealership who follows through. The system, at least in our experience, feels designed to allow multiple players to pass the buck & wear you down--not unlike trying to process an insurance claim. Amazingly, they seem to find saving a couple hundred dollars (the petty amount in play here) more important than solidifying a new relationship that might have lasted years if not decades; now we won't even service the car at their sister location. Based on the rapport we enjoyed with the associate, this was a sad conclusion that unfortunately confirmed all the worst stereotypes of car salespeople. Even the old adage, "Get it in writing," didn't save us. Beware of verbal assurances and even claims that the sales associate is acting as your advocate (I had to laugh at and challenge that one the moment it was uttered). At least as far as leases go, we'd approach any non-standard agreement with this dealership with extreme skepticism and caution. UPDATE (July 4, 2019): The dealer eventually made good on the promises in our written agreement. More

Unresponsive and not customer service oriented I recently purchased a new 2017 Jetta from this dealership. First time I called, I was told a salesperson was not available but to leave my informatio I recently purchased a new 2017 Jetta from this dealership. First time I called, I was told a salesperson was not available but to leave my information and I would get called back that same date - no call back. I call back next day, I was told by the salesperson that nobody ever gave him my information. I speak with salesperson, make a specific appointment for a test drive early in the week and call to confirm the day before. I arrive Saturday morning, salesperson not there, I was asked to have a seat and that salesperson would be there in 15 minutes, I wait 20 mins ask what is going on they said the sales person wouldn't be in for another 2 hours. I get up to walk out and another salesperson takes me on test drive. We come back to office I am ready to purchase car, salesperson looks in system and says there are more than 20 of the cars I am looking for within a 200 mile radius. I need delivery within 2 weeks. I call within the next 2 days and they can't find a car, says other dealers are not responsive. I settle for a car that had all of the options I wanted except for the wheel rims. When I go to pick up car a week later, car was ready except tire valve stem missing from one wheel. I ask salesman about purchasing rims separately, they assure me they will call me back within the next week with a price. Here we are nearly 4 weeks later - no phone call no follow up whatsoever. I really try to do business close to home and use local businesses however this dealership doesn't follow even the most basic customer service - they don't return phone calls or keep appointments. I am contacting VW corporate to let them know my experience because now I have a car I am very happy with but there is no way I could ever trust this dealership with the service of my car because they have no consideration for their clients' time. More

Smooth and Easy Trade In and Purchase, No Stress or Upsellin Franklin and the Owner at Lash made trading in my luxury car for a new Atlas very smooth and easy. I wanted a basic model and the team didn't try to Franklin and the Owner at Lash made trading in my luxury car for a new Atlas very smooth and easy. I wanted a basic model and the team didn't try to up-sell me on expensive features I didn't want or need. The team was responsive and even took the car to my home to check garage fit before I signed. Would highly recommend. More

quick to sell Very quick, friendly and courteous when it comes to selling. However, when I came to pick up the car, the car wasn't ready. There were repairs that ne Very quick, friendly and courteous when it comes to selling. However, when I came to pick up the car, the car wasn't ready. There were repairs that needed to be done and INSPECTION. I was given an appointment with the service department with the promise that "they will take care of everything." I am on my second appointment now and wondering how many more times they will have me come back. The bottom line is to not sell a car when it's not ready. More

Excellent experience Tom, the GM, is fabulous. Highly recommend Lash of White Plains. Nice people too. They made the experience pleasant, and not painful in any way. Go se Tom, the GM, is fabulous. Highly recommend Lash of White Plains. Nice people too. They made the experience pleasant, and not painful in any way. Go see them. More