Tasca Volkswagen Mohegan Lake

I am beyond furious with the utterly incompetent and unprofessional service I received from VW. This dealership’s blatant disregard for their customers’ time, convenience, and trust has left me regrett unprofessional service I received from VW. This dealership’s blatant disregard for their customers’ time, convenience, and trust has left me regretting ever doing business with them. If you value your time and sanity, steer clear of this place. I arranged to pick up my car at midnight, with the explicit agreement that the keys would be left in the vehicle for a seamless process. I arrived at midnight to find no keys in the car. I had to have my friend drive me home and back to get my keys. I didn’t get home until 2 am. This was not a minor oversight; it was a complete failure to follow through on a basic promise. Because of their mistake, I was stranded at midnight, forced to make an entirely unnecessary trip, and nearly left without a car for two days. To make matters worse, I had to drive another hour and a half round-trip the next business day to resolve their error and finally retrieve my vehicle. That’s a total of3.5 hours of driving—purely because of their negligence. My time is valuable, and this dealership treated it as if it meant nothing. I attempted to address this fiasco with the manager Ray Maldonado, not once but twice, through phone calls and messages (he has my cell and my email) hoping for some accountability or at least an apology. Both times, I was completely ignored—no return call, no explanation, nothing. This level of disrespect and lack of customer service is absolutely unacceptable. I don’t know if he’s incompetent or just doesn’t care. A business that can’t even bother to respond to a customer’s legitimate concerns clearly has no interest in making things right. This experience was not just inconvenient; it was infuriating and entirely preventable. This VW has shown they cannot be trusted to honor their commitments or value their customers. I strongly advise anyone considering this dealership to save themselves the headache and go elsewhere. I will never return, and I’ll be warning everyone I know to avoid this place like the plague. More

I am beyond furious with the utterly incompetent and unprofessional service I received from VW. This dealership’s blatant disregard for their customers’ time, convenience, and trust has left me regrett unprofessional service I received from VW. This dealership’s blatant disregard for their customers’ time, convenience, and trust has left me regretting ever doing business with them. If you value your time and sanity, steer clear of this place. I arranged to pick up my car at midnight, with the explicit agreement that the keys would be left in the vehicle for a seamless process. I arrived at midnight to find no keys in the car. I had to have my friend drive me home and back to get my keys. I didn’t get home until 2 am. This was not a minor oversight; it was a complete failure to follow through on a basic promise. Because of their mistake, I was stranded at midnight, forced to make an entirely unnecessary trip, and nearly left without a car for two days. To make matters worse, I had to drive another hour and a half round-trip the next business day to resolve their error and finally retrieve my vehicle. That’s a total of3.5 hours of driving—purely because of their negligence. My time is valuable, and this dealership treated it as if it meant nothing. I attempted to address this fiasco with the manager Ray Maldonado, not once but twice, through phone calls and messages (he has my cell and my email) hoping for some accountability or at least an apology. Both times, I was completely ignored—no return call, no explanation, nothing. This level of disrespect and lack of customer service is absolutely unacceptable. I don’t know if he’s incompetent or just doesn’t care. A business that can’t even bother to respond to a customer’s legitimate concerns clearly has no interest in making things right. This experience was not just inconvenient; it was infuriating and entirely preventable. This VW has shown they cannot be trusted to honor their commitments or value their customers. I strongly advise anyone considering this dealership to save themselves the headache and go elsewhere. I will never return, and I’ll be warning everyone I know to avoid this place like the plague. More

Great Dealership! !! Everything went so smooth! Loved it! Jahaira was great! I love my VW !! Everything went so smooth! Loved it! Jahaira was great! I love my VW More

This has been by far the best dealership to work with. They are extremely knowledgeable, honest, and fair. I just leased a 2025 VW Taos SE and I couldn’t be happier. It was a pleasure working with Michell They are extremely knowledgeable, honest, and fair. I just leased a 2025 VW Taos SE and I couldn’t be happier. It was a pleasure working with Michelle and the manager Mark. They really exceeded all expectations. I can’t say enough how great this dealership is. Come find out for yourself! More

Very fast transaction, excellent service. My salesperson Michelle was very professional and helpful! Thank you! My salesperson Michelle was very professional and helpful! Thank you! More

I was happy to come into to the dealership and be able to enjoy the car buying process with my partner. After going back and forth multiple times, Kevin kept his patience with us and showed professional and enjoy the car buying process with my partner. After going back and forth multiple times, Kevin kept his patience with us and showed professional and was always upfront and honest. Have no complains about my vehicle. More

I recently purchased a Volkswagen Tiguan from Tasca Volkswagen Mohegan Lake. The salesperson, Michelle Marricco , was incredibly helpful and answered all my questions.The process was seamless and I hig Volkswagen Mohegan Lake. The salesperson, Michelle Marricco , was incredibly helpful and answered all my questions.The process was seamless and I highly recommend them. Very happy with my car and outstanding service. More

Great customer service from your associates Meet. He goes above & beyond to meet customers needs! He provides amazing customer service! I will recommend all my family & friends to do business with hi He goes above & beyond to meet customers needs! He provides amazing customer service! I will recommend all my family & friends to do business with him! More

Making any large purchase in today's environment is stressful for anyone. Kevin Peralta of Mohegan Lake Volkswagon made the process seamless, enjoyable and brought back the “fun” of buying a new car — stressful for anyone. Kevin Peralta of Mohegan Lake Volkswagon made the process seamless, enjoyable and brought back the “fun” of buying a new car — especially the 2025 Volkswagon Atlas Cross Sport! Not only is Kevin knowledgeable about all of VW's products, he’s extremely pleasant to work with, upholding the value of client relationships to the highest standard. He worked within my framework to find everything I was looking for -- always communicative with updates and ensured I was pleased along the way. One of the easiest transaction ever made. Certainly would purchase our next vehicle with the assistance of Kevin and team again. -LC / Somers More

In an industry where most cars sales folks speak from a highly rigid script it was breathe of fresh air dealing with Stephen. He was professional, informative, transparent, and available even off hours f highly rigid script it was breathe of fresh air dealing with Stephen. He was professional, informative, transparent, and available even off hours for my 1,000 questions. Post sale support has been A+ as well. Highly recommend More