Tasca Subaru - Service Center

Worst service Worst experience that I have ever had with a dealership. I was having problems with my brakes even after I had changed the pads and was hoping that he Worst experience that I have ever had with a dealership. I was having problems with my brakes even after I had changed the pads and was hoping that he could help me. Unfortunately, he pressured me into getting unnecessary work done. I did some research and called him back to cancel to extra work, he claimed that they had already commenced and that it might be too late. He called later to inform me that they couldn't locate the lock nut keys and would have to cut them off for an extra fee. This was strange to me, how were they are able to start work on all the extras if they weren't even able to take the tires off? I told him to stop working on my car and called Subaru and the dealership in Canada where I bought the car, only to find out that they all have master keys. I picked up my car, paid the inspection fee and took it to another dealership that removed the locks in less than 5 minutes and didn't even charge me for it. After which, I drove over to Meineke and paid over $400 less than what Smith Cairns had quoted. I am disgusted with their tactics and still feel cheated months later. Therefore, do yourself a favor and spend some time researching before you step into that dealership. More

Combative service center staff The worst service experience ever.Employee infighting behind the service counter. Rude to customers on the phone and in person. When I had a question The worst service experience ever.Employee infighting behind the service counter. Rude to customers on the phone and in person. When I had a question about the estimate I requested, the service writer walked away from me and left. I asked for the mgr to help me at that point. When I called to see if my car was ready, I got lectured by Robert in parts because he answered the trunk line and transfered me to service and I got bounced back to him by their phone system. He was frustrated that his phone rang and took it out on me. I bought the car there and that went fine, but the service experience is just too painful to put up with. The customers' experience is ultimately determined by the dealership management. They hire, train and hopefully monitor their employees. More

Service Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff who are incompetent of honesty. The owner of Smith Cairns although listened to my complaint of their Service Department did nothing to rectify the situation and had no problem with losing an account. This place used to be bustling with business and now is starving for the next unsuspecting innocent customer. They are terrible; there are plenty of complaints against everyone there. Therefore if you have to go to Smith Cairns Yonkers Service make sure you record your conversations, take pictures of your car before service and after service while on their premises; get a copy of the service order before leaving and then compare to the final service order. They make serious mistakes and take no responsibility for it. I will never go their ever again. More

Ex Customer BEWARE !! I brought my 03 Forester to Smith Cairns Yonkers for service. A week ago The Forester developed a misfire , hesitation under acceleration BEWARE !! I brought my 03 Forester to Smith Cairns Yonkers for service. A week ago The Forester developed a misfire , hesitation under acceleration , rough at idle and cruising. Dropped the car off at service they diagnosed it as a defective PCM (Power Control Module) $1200 est for repair. I told the rep (Brandon) not to do any work that I would come in pay the Diagnostic fee and be on my way. He then told me I needed 4 tires and that they had them in stock. The car isn't running right the last thing I need is 4 new tires. He then said there is a nail in my rear passenger tire and they could plug it. Once again "dont touch anything else" ......... When I got there Tire is flat no sign of a nail (I doubt if there ever was one). Car is running rough and Im out $125 diag fee. I head straight to Auto Zone the next day , FREE Diag tells me to do a basic tune up. I started with 4 plugs for less than $10. The hesitation is gone. Drove to Vermont avg 70 mph and 25 mpg for the weekend. I will never ever go back to these thieves at Smith Cairns Subaru Yonkers and you shouldn't either. More

One word - EXPENSIVE. They charge significantly more for repairs than any other Subaru dealership I have been to. They charge $118 just to look at your car to diagnose a problem. Any repairs you get are on repairs than any other Subaru dealership I have been to. They charge $118 just to look at your car to diagnose a problem. Any repairs you get are on top of that, which is absolutely ridiculous. Any repair is VERY expensive, as well. Wish there was another Subaru dealership closer. More

I had a side hit on a 2005 Subaru Imprezza WRX. Should be a simple body job of no more than $6-7,000. Instead, they kept taking the instrument panel in and out, and eventually totaled the car. Throughout be a simple body job of no more than $6-7,000. Instead, they kept taking the instrument panel in and out, and eventually totaled the car. Throughout the process, they lied about the status of the repair, never told me what they were doing, and stringed me along for 2 months. It's a total disaster of experience. Thankfully I had the insurance cover it, but it was a horrendous experience. More