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Tasca Kia- Service Center

Johnston, RI

2.9
22 Reviews

22 Reviews of Tasca Kia- Service Center

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November 08, 2024

Can't believe I have to leave a public complaint to try and get some basic customer service. Dealing with Tasca Kia for a week to get a call back to address a warranty issue that hasn't been fixed for the More

by dbacon9884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
April 09, 2024

Don't bother bringing your vehicle in for a recall. You will be told a lie by kia that there is no remedy for such recall. The fact is that kia ...1. does not want to take the time to do such recall. More

by jmclu64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Tasca Kia responded

Hi Jennifer, regret to hear about your frustrations. I grabbed your VIN number and checked what open campaigns and recalls are available for your vehicle. At this time, the Customer Satisfaction Campaign (CS2311A), Anti-Theft Ignition Protector is the only available campaign that can be performed. There is a pending safety recall that does not have a remedy available which means there is no repair parts or procedure that can be done at this time. The SC284AM, HECU Fuse Inspection is the one that cannot be performed at this time due to Kia not having a repair. There is nothing that can be done by anyone at a Kia dealership until Kia Manufacturing releases the step repair procedures and replacement parts, if needed for a recall. The Kia service team was 100% able to complete the Anti Theft Campaign on your vehicle this morning, which your appointment was for. It is understood that you elected to not have the available campaign completed. Your review eludes to being turned away, which was not the case. Since you have never serviced with Tasca Kia before, the service teams always looks forward to a new customers first ever visit as they always look to build new business relationships. We understand your overall frustration with your 2012 Kia Soul, if it is felt that Tasca Kia is too far away for service or in any way not convenient, Kia of Attleboro, which is a few miles away from your residence can complete the Anti Theft Campaign and the HECU Fuse recall, once the remedy becomes available. Should you need anything further, please let me know. Alyssa Migneault General Manager 401-414-2269

Apr 10, 2024 -

jmclu64 responded

AND AS I WAS TOLD BY YOUR DESK STAFF...IF I DID THE ANTI THEFT RECALL IT WOULD MAKE MY AFTER MARKET REMOTE FOR MY CAR INOPERABLE. WHAT GOOD DOES THAT DO FOR ME OR ANY OTHER CUSTOMER WITH A REMOTE NOT PURCHASED THRU KIA??!!! THIS COMPANY REALLY SHOULD GET THEIR xxxx TOGETHER TO WHERE THE CUSTOMER IS NOT LEFT UNSATISFIED. PERIOD.

Apr 10, 2024 -

Tasca Kia responded

Hi Jennifer, Yes that is correct. Since all aftermarket remote starters have a pass-through which allows the vehicle's network to be overridden (which increases the risk of being stolen), Kia Manufacturing's Anti-Theft Campaign installs an immobilizer feature which eliminates the ability for any ignition pass-throughs. This will prevent the aftermarket remote start from being operable. All factory or Kia brand remote starts will continue to work. The aftermarket one however will not work after the campaign is completed.

February 08, 2024

I worked with Yardley today he was very informative and helped me to make a better decision of what vehicle was the right fit for me and my family. Although I’m not ready I’m very happy and am looking for More

by alhassantisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna , Yardley George
Feb 14, 2024 -

Tasca Kia responded

Thank you!

February 02, 2024

My experience today was a great one. Thank you for your attentive service here today! More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed
Feb 08, 2024 -

Tasca Kia responded

Thank you!

August 25, 2023

Bought my vehicle here and I had an Awful experience have not been back at this dealership More

by smcnamee3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Gomes
Aug 26, 2023 -

Tasca Kia responded

Hello, My name is Alyssa, I'd like to discuss this further when time allows. Please contact me at 401-351-3600 or email me amig@tasca.com Thank you, Alyssa Migneault General Manager

October 02, 2022

Really enjoyed my experience with Tasca Kia. The team was honest and very pleasant to work with. More

by A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carl Parrillo, Josué E. Díaz
Oct 04, 2022 -

Tasca Kia responded

We thank YOU for trusting us with your business!

September 16, 2022

Great service! Would highly recommend working with Chris Martin. Truly cares about his customers! Left feeling confident and proud to be new owners of our Kia Fo More

by sebastianannicelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carissa Lamoureux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Migneault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Martin, Dennis Gomes, Jenna Rice
Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 16, 2022 -

sebastianannicelli responded

Great

Sep 19, 2022 -

Tasca Kia responded

Thank you!

June 28, 2022

I chose this dealership because it was more convenient. I was not so pleased at first with the lack of communication which caused me to escalate to the General Manager. Once she was involved I continued to More

by Vtek0033
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Migneault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany DeRoche
Jul 05, 2022 -

Tasca Kia responded

Although the initial communication fell short of exceptional, we are glad that we could work past it and ultimately get you into a car you are pleased with! Congrats on your Sportage!!

November 10, 2021

They Made it very comfortable to purchase my new Kia Soul. Chris Martin was very helpful on choosing a new Kia . The gm was very helpful and the finance department. More

by vsanantonio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Migneault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Martin, Jenna Rice
Dec 21, 2021 -

Tasca Kia responded

Thank you for taking the time to leave us a review!!

October 15, 2021

if you’re looking for great customer service and happiness i definitely recommend tasca kia!! More

by beautifuuldae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carissa Lamoureux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Martin
Oct 18, 2021 -

Tasca Kia responded

Thank you for your kind words!

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