Tasca Ford Yonkers

It's crazy when dealership has problems with selling cars, I can understand service issues etc but selling new car how hard its is to nail a deal with customer who's ready to pay MSRP? We submitted o cars, I can understand service issues etc but selling new car how hard its is to nail a deal with customer who's ready to pay MSRP? We submitted online inquiry on http://Ford.com because we were shopping for new Mustang V6. This morning we got a call from 855-275-7181 inviting us to Smith Cairns dealership for test drive at 4pm and we were provided a confirmation # for our appointment. When we arrived 3:45pm nobody in dealership expected us, our confirmation # 80184184 didn't ring a bell to anybody and one sales person told me they don't know how to use it to look up information. To make the long story short Mustang we had been scheduled to test drive was not even in stock and sales person advised us to check Ford dealerships in New Jersey. I called back 855-275-7181 just to find out that they basically have no clue of what is in stock or not at dealership, they just a phone service inviting potential customers to closest dealerships. After I asked a girl on the phone about how fair it is to send people to dealerships to test drive something they don't have in stock she said it's not her job and hanged up on me. Just 6 month ago when we were shopping for new a SUV, wife and myself walked in to Honda Dealership on same Central Park Ave in Yonkers 30 min before closing. Model we were looking for was not in stock but we were offered another model, got a test drive and bought brand new Honda CRV. Nobody asked us to check Honda Dealerships in New Jersey ... More

I was in the market for a vehicle and recently visited Smith Cairns Ford Lincoln Subaru Mazda. I was approached and helped by Fausto, he was very attentive and answered all of my questions and then some. Smith Cairns Ford Lincoln Subaru Mazda. I was approached and helped by Fausto, he was very attentive and answered all of my questions and then some. After spending some time and going over my different options I told him I have to think about it, I was expecting a barrage of managers to try to keep me there and make me stay. I was pleasantly surprised that this did not happen. After some due diligence I definitely realized that at the other dealerships I went to I did not receive the same service that Fausto gave. The place can use some updating but they make up for it in customer service. I would rather someone be straight up with me without any trickery like so many other dealerships attempt. I hope his way of doing business never changes!! If you are in the market for a vehicle make sure Fausto is one of your stops. More

if you are thinking about buying a vehicle from smith cairns ford in yonkers ny on rt 87 i recommend you dont. I bought a new vehicle at smith cairns, after 40,000 miles it broke down. I towed it to t cairns ford in yonkers ny on rt 87 i recommend you dont. I bought a new vehicle at smith cairns, after 40,000 miles it broke down. I towed it to the dealers and the service was horrible. After 2 hrs of waiting for the tow truck i was tired and wreary, i arrived at the dealer expecting some relief but this was not the case. The representatived was so rude and nasty , i was very polite and patient with her but yet the rude attitude continued. After filling up some information i was expecting a loaner due to the fact it was under warranty, but the service rep said no we cant give you a loaner untiil they know what is wrong with it. I thought to myself fair enough. The service rep did not even care how i was getting back home and acted busy expecting me to leave. As i was waiting for my ride i noticed the place was very dirty and unsanitary and thought to myself the place looks like the people that are working here. So as days passed i expected a call and there was none. I had to call many times to speak to the service rep when i did get through she was snapping at me again over the phone. I dont know why they were giving me the rude attitude I was very polite over the phone anyways the result was the engine was gone, let me remind you this was a new vehicle, They told me it would take around 2 weeks, so i asked for my loaner she said we cannot give you one until we found out the details of the problem and see if the problem was covered under the warranty. I was dumbfounded, the warranty should cover the engine but yet they hesitate to give me a loaner? What kind of service is this? So i call the next day trying to find out more of the problem, They only gave me the run around and the answering machine. I was so frustrated, and tried to explain my situation to another rep, He didnt even let me finish my sentence and put me to another line which i got the answering machine i was so aggrievated. Honestly this was a very very bad experience and i am still waiting for my car not being able to run my business properly. I am sure the sales rep will be very nice to you and trying to help you when you are purchasing a new vehicle but if you need service done dont expect the same service. They have so many broke down cars they are selling that need to get fiixed and when you go in for service they just want to get rid of you. I would never recommend this dealership to a friend or family and you should think twice about getting your vehicle here also. More

This dealer merges Ford, Mazda and Lincoln together. They treat customers like they are parts on Henry Ford's assembly line. Any mistake is the customer's according to their service manager Donna. The They treat customers like they are parts on Henry Ford's assembly line. Any mistake is the customer's according to their service manager Donna. They used to have great service but Louie and Tony are gone and Donna is trying to squeeze every penny she can from the customer. I was told that I would need to wait 3 weeks to have a front end suspension problem repaired that rendered a less than one year old Lincoln that I paid over $50,000 undriveable. Apparently, Donna and the ownership feel this is appropriate for premium service. Ford -- If you want a luxury brand, you need luxury service. This dealership is a prime example of why Lincoln will never equal BMW, Lexus, MB or the other true luxury brands. If you buy a Lincoln and need service go to White Plains Lincoln. They are locally owned and run and only sell Lincoln. They seem to value their customers. Unlike Donna and the ownership at Smith Cairns. This dealership has a great location, but that's about it. More

Scheduled appt for a new lease on a vehicle 3 days prior to visit and they didn't even have the in the lot. Claimed someone had taken it to a different lot which was B.S...! I'm young and I feel like the ma to visit and they didn't even have the in the lot. Claimed someone had taken it to a different lot which was B.S...! I'm young and I feel like the man didn't take me serious. This guys sucked. More

I HAVE BEEN LEASEING FROM THIS DEALERSHIP AND ALWAYS HAVE HAD A 5 STAR SERVICE, LOUIE IS AN AWESOME SERVICE REP WHO ALWAYS TAKE GOOD CARE OF ME, AND DWIRGHT THE OWNER IS AN AWESOME PERSON WHO WORKS VERY VERY HAD A 5 STAR SERVICE, LOUIE IS AN AWESOME SERVICE REP WHO ALWAYS TAKE GOOD CARE OF ME, AND DWIRGHT THE OWNER IS AN AWESOME PERSON WHO WORKS VERY VERY HARD AT THE DEALERSHIP YOU SEE HIM PUTTING ON PLATES MOVING CARS I MEAN HE WORKS!!! THE SERVICE GUYS ARE VERY GGOD THEY COME OUT AND EXPLAIN TO YOU WHAT IS WRONG AND THEY TELL YOU WHAT THEY RECOMMEND THAT SHOULD BE THEN THEY DON'T MAKE UP STORIES. WELL THIS IS THE BEST DEALERSHIP THE SALES MAN DO ALL THE PAPERWORK THERE IS NOW GOING TO THE MANAGER AND THEN TO TO ACCESSORIES GUY THEY DO IT ALL AND YOU GET THE BEST PRICES TRUST ME I GET A NEW CAR EVERY 30 MONTH FORD ALWAYS SEND ME THE EARLY RETURN OPTION SINE I ALWAYS TAKE GOOD CARE OF MY CARS!! More

Smith Cairns is the worst dealer you could possibly choose to bring your vehicle to. We own a fleet of ford vehicles and have always used smith cairns for service just becasue of the convenient locatio choose to bring your vehicle to. We own a fleet of ford vehicles and have always used smith cairns for service just becasue of the convenient location. Over the years we have spent a little over 50,000 dollars servicing our vehicles. The same issues over and over kept on reappearing and when we would bring the truck back in for the same problem which we already paid to fix, thier work was never under warranty. Ford is suppose to stand by thier product and dealers hahahahha .... when you spend 10,000 to fix one truck and the same part becomes no good or defective and the dealer thinks of an excuse like too many idling hours then you know your being ripped off ... DO NOT GO TO THIS DELAER YOU WILL REGRET IT TRUST ME.... More

Smith Cairns is without a doubt the Best Dealer I've ever dealt with . Jim Hill in sales is outstanding . No haggle , no BS . You deal with Jim and he has the authority to make the total sale . No " Let me t dealt with . Jim Hill in sales is outstanding . No haggle , no BS . You deal with Jim and he has the authority to make the total sale . No " Let me talk to the manager crap" ! Smith Cairns has the right sales model for selling cars !!! No pressure and the price is the price ! No one has ever beat their price - ever ..... Include their outstanding service department and the executive/owner management (Dwight) and I don't know why anyone would ever buy a car from anyone else other than Smith Cairns Ford , etc. I wish they sold every automotive brand !!! More