Tasca Ford Yonkers

Unethical Dealership an hour ago Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purcha an hour ago Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purchase/lease and service your vehicle. This last vehicle was my family’s fifth lease through Smith Cairns Ford. I had to retain a lemon law attorney to expose the incompetent service department at Smith Cairns Ford, and the trove of lies Donna fed me for months. My vehicle was a lemon from the outset. Service engine light illuminated twice in first 1500 miles. According to service department it was a solenoid sensor the first time. The second time the service department couldn’t determine the reason for the service engine light illuminating again. Donna gave me the runaround for much of the over 30 days that my vehicle was out of service. She told that they would not release my vehicle back to me until service department determined the cause of the issue. Naturally, donna flopped when my vehicle was taking up space, and was exhausting too much up the technician(s) time to keep trouhleshooting and coming up empty. Donna caved in to Ford manufacturer’s demands via email communication in Michigan, which was to release my vehicle despite not being able to determine why my service engine light illuminated for a second time. I waited nearly a year to post this review because of the legal process between Ford manufacturer, and my lemon law attorney had to play out. It just concluded this past week with a favorable judgement awarded to me. Smith Cairns Ford doctored invoice dates amongst things, and thankfully i kept my text conversations with the service advisor to expose their lies some more. The bottom line is Smith Cairns Ford does not care for customer safety, nor do they care about loyalty. There is no “customer service” in instances like mine. The dealership passes the buck to Ford the manufacturer, and Ford the manufacturer tells the customer to deal with the dealership because they are privately owned. Smith Cairns Ford ONLY cares about the bottom line. Customers have a choice where to purchase their vehicles, and where to service their vehicles. Do not go to Smith Cairns Ford. While my situation is isolated, it showed the true colors of Smith Cairns Ford when these types of things do happen. Save yourself the agony of not dealing with dishonest, unethical, and incompetent employees at Smith Cairns Ford. Mark K More

Excellent Experience I can't say enough good things about our experience. Our salesperson was wonderful. He was so helpful and gave us great deals with the rebates and co I can't say enough good things about our experience. Our salesperson was wonderful. He was so helpful and gave us great deals with the rebates and coupons. He was a joy to work with. More

Helpful & informative Joe Jr was very attentive to my needs. I wanted to downsize from the Ford escape and he gave me all my options. .the speed of delivery was super. Joe Jr was very attentive to my needs. I wanted to downsize from the Ford escape and he gave me all my options. .the speed of delivery was super. More

Quality Service I had an excellent experience with my salesman, Dejan Erdeljan. He went above and beyond to make sure that my needs were met as far as vehicle specif I had an excellent experience with my salesman, Dejan Erdeljan. He went above and beyond to make sure that my needs were met as far as vehicle specifications and pricing. I am very happy I chose this dealership over local competitors. More

3rd explorer leased from this dealership My third lease with Manny Silva the experience just keeps getting better. Called to inquiry about end of lease inspection was told it could happen whe My third lease with Manny Silva the experience just keeps getting better. Called to inquiry about end of lease inspection was told it could happen when drop off car. Had one month left on lease the dealership made the payment and put me in a 2018 with more options than last car for basically same price. all done on phone drove in two days later and exchanged 2015 for 2018. More

Service Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff who are incompetent of honesty. The owner of Smith Cairns although listened to my complaint of their Service Department did nothing to rectify the situation and had no problem with losing an account. This place used to be bustling with business and now is starving for the next unsuspecting innocent customer. They are terrible; there are plenty of complaints against everyone there. Therefore if you have to go to Smith Cairns Yonkers Service make sure you record your conversations, take pictures of your car before service and after service while on their premises; get a copy of the service order before leaving and then compare to the final service order. They make serious mistakes and take no responsibility for it. More

Spammer and annoying This dealership sucks when it comes to respecting privacy. One question about a car and your number ends up on all kinds of restroom walls. This dealership sucks when it comes to respecting privacy. One question about a car and your number ends up on all kinds of restroom walls. More

Excellent buying experience I worked with Dejan three years ago down in Manhattan Ford and he helped me get a great deal on my car. Three years later, we reconnected again, thi I worked with Dejan three years ago down in Manhattan Ford and he helped me get a great deal on my car. Three years later, we reconnected again, this time at the Smith-Cairns Ford dealer. There was no doubt that he was the person that I wanted to work with again. He is just as compassionate and caring as he was before. We emailed a few times before meeting up for 20 minutes for the paperwork. That was all it took to get the car I wanted at the price that I requested for. He actually helped me add in an extended warranty and additional coverage without changing the cost. Amazingly, Dejan came in to meet me to help me pick up my new car after being up all night with his wife at the labor and delivery unit having their baby. He is dedicated, honest, ethical, and just a pleasure to work with. If you are looking for a hassle free experience purchasing a car from someone who truly cares about you, Dejan is the person to go to. Good luck! More

Very RUDE This dealership needs a lot of coaching how to provide customer service. I called in trying to get some answers about new car financing and was prom This dealership needs a lot of coaching how to provide customer service. I called in trying to get some answers about new car financing and was promptly shuffled to multiple people with attitudes. Finally, the voicemail I was transferred to had a warmer greeting than the last 3 people I spoke with. Happy to take my business elsewhere. More