Tasca Ford Yonkers

Quality Service I had an excellent experience with my salesman, Dejan Erdeljan. He went above and beyond to make sure that my needs were met as far as vehicle specif I had an excellent experience with my salesman, Dejan Erdeljan. He went above and beyond to make sure that my needs were met as far as vehicle specifications and pricing. I am very happy I chose this dealership over local competitors. More

3rd explorer leased from this dealership My third lease with Manny Silva the experience just keeps getting better. Called to inquiry about end of lease inspection was told it could happen whe My third lease with Manny Silva the experience just keeps getting better. Called to inquiry about end of lease inspection was told it could happen when drop off car. Had one month left on lease the dealership made the payment and put me in a 2018 with more options than last car for basically same price. all done on phone drove in two days later and exchanged 2015 for 2018. More

Service Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff who are incompetent of honesty. The owner of Smith Cairns although listened to my complaint of their Service Department did nothing to rectify the situation and had no problem with losing an account. This place used to be bustling with business and now is starving for the next unsuspecting innocent customer. They are terrible; there are plenty of complaints against everyone there. Therefore if you have to go to Smith Cairns Yonkers Service make sure you record your conversations, take pictures of your car before service and after service while on their premises; get a copy of the service order before leaving and then compare to the final service order. They make serious mistakes and take no responsibility for it. More

Spammer and annoying This dealership sucks when it comes to respecting privacy. One question about a car and your number ends up on all kinds of restroom walls. This dealership sucks when it comes to respecting privacy. One question about a car and your number ends up on all kinds of restroom walls. More

Excellent buying experience I worked with Dejan three years ago down in Manhattan Ford and he helped me get a great deal on my car. Three years later, we reconnected again, thi I worked with Dejan three years ago down in Manhattan Ford and he helped me get a great deal on my car. Three years later, we reconnected again, this time at the Smith-Cairns Ford dealer. There was no doubt that he was the person that I wanted to work with again. He is just as compassionate and caring as he was before. We emailed a few times before meeting up for 20 minutes for the paperwork. That was all it took to get the car I wanted at the price that I requested for. He actually helped me add in an extended warranty and additional coverage without changing the cost. Amazingly, Dejan came in to meet me to help me pick up my new car after being up all night with his wife at the labor and delivery unit having their baby. He is dedicated, honest, ethical, and just a pleasure to work with. If you are looking for a hassle free experience purchasing a car from someone who truly cares about you, Dejan is the person to go to. Good luck! More

Very RUDE This dealership needs a lot of coaching how to provide customer service. I called in trying to get some answers about new car financing and was prom This dealership needs a lot of coaching how to provide customer service. I called in trying to get some answers about new car financing and was promptly shuffled to multiple people with attitudes. Finally, the voicemail I was transferred to had a warmer greeting than the last 3 people I spoke with. Happy to take my business elsewhere. More

You've got to be kidding ZERO STARS We were there early afternoon on Friday. . I am looking for a f250 truck. Well I must have had my "invisible" suit on. We looked at trucks squeez We were there early afternoon on Friday. . I am looking for a f250 truck. Well I must have had my "invisible" suit on. We looked at trucks squeezing through rows of tightly parked ones in the lot then ventured inside. 7 or 8 sales people there, two with no clients. No trucks in the showroom. I am 6 ft tall, my husband is 6 ft 4, relatively noticeable presence. No one stood up to greet us and no one even acknowledged us. The two free people were checking cell phones and looking down avoiding us. We left. When we got outside we decided to go back to at least get a brochure. Again we were invisible as we searched the disorganized showroom for a rack of brochures or at least a person that we could talk to. There they were! In cardboard boxes all tossed together on the floor of the back of the showroom. What a mess. We dug through and found a brochure on the 150 and again, everyone was texting or checking cells so no offer of help. DON'T GO HERE More

unhelpful and rude I dropped my car off for service early in the morning and had left for work that day. After I came to pick it up I brought it back home and went to wa I dropped my car off for service early in the morning and had left for work that day. After I came to pick it up I brought it back home and went to wash the car and noticed there was a dent on the side of the car. I drove right back to the dealership and since the guy that does service paper work (Benny) and the service manager, who was so rude and disrespectful I forgot to get her name because she wasn't wearing a name tag, had left for the day I spoke to eric and showed him where the dent was. Eric said he sees it and will have them call me first thing in the morning. I had to call them around 10am the next morning and their response was they will check the cameras, where was the damage and what, and call me back. Later that day after contacting a friend and explained the situation to him I got a phone call back by Benny telling me that the damage was reported 24 hours later and they could not do anything. I told him I went right back to Eric and showed him because everyone else left for the day. Benny's response was to have me come in the following day to have it looked at and I responded that I will be there by 5pm that day and who ever has to stay late needs to stay late. After I got out of work I went home and picked up the car as the car does not go anywhere but to family houses and Sunday drives with a friend. I pulled up to the dealer ship and they told me that it was there when I dropped it of and there is nothing they could do about it and produced a sheet showing me where the damage was but did not note the damage on the pass anger side that was previously there. The lady, that Benny pointed out was the service manager, then asked me if I was telling her how to do her job and the guy that checked it in. They only know what damage I complained about because Eric saw it that day and I told Benny where the damage was. I ask the service manager if she would fix the other damage that wasn't noted on the sheet because obviously the car was not properly checked over, she replied no because he only puts down what he sees standing at the car from a certain angle. I called my friend to ask a question and she asked if I was on the phone with someone from the dealership I replied no to which she stated I'm done with you and walked away. Very unprofessional, rude, disrespectful, and nasty. I can not believe she is a manger. I called ford to file a complaint with ford motor company who said they would send the complaint to the dealership as ford is not responsible for her actions or the dealership. More

Great customer service I am not an easy person to deal with but I received great customer service from my salesman. He won me over by basically listening to my needs. I am a I am not an easy person to deal with but I received great customer service from my salesman. He won me over by basically listening to my needs. I am a good judge of character and can tell when someone is being "shady". Even though I was asking for something that deep down I knew it was not possible he did not try to belittle me. I really appreciate that. After a couple of test drives and reviewing equipment I felt at ease. Fausto just gave me different options I knew the one I wanted but still thought about it for a few days. When I came back nothing changed and I was able to complete my purchase. I love my Escape, Fausto's service was great!!! More