Tasca Ford Yonkers

Great experience! Customer service skills were excellent. I felt like I was important and what I needed done mattered. It was a refreshing experience to see such wonder Customer service skills were excellent. I felt like I was important and what I needed done mattered. It was a refreshing experience to see such wonderful customer service when unfortunately that is not the norm today. More

Quick, smooth, & professional Dealt with Jim Hill. Very professional and thorough on entire process. Took care of all the small details for me to make the whole process quick & smo Dealt with Jim Hill. Very professional and thorough on entire process. Took care of all the small details for me to make the whole process quick & smooth. More

Solving a Very Complicated Problem This was a very complicated problem. The solution was so elusive that they had to contact the Lincoln Motor Company for technical assistance. My car w This was a very complicated problem. The solution was so elusive that they had to contact the Lincoln Motor Company for technical assistance. My car was at the dealer for an extended period of time. I had a loner car so it did not affect my transportation. During the time it was at the dealership the service advisor, Ed Inzinna called me regularly and gave me the status. He always responded well to my many questions along the way. I really can't put into words how comforting Ed was. I now have the car back and it is fully repaired and performing like new. More

I totally trust the very honest service advisor Brian Galaz I have followed Brian Galaz over 20 yrs from different Ford dealers and so has my children &their spouses. It is wonderful to feel so safe with someon I have followed Brian Galaz over 20 yrs from different Ford dealers and so has my children &their spouses. It is wonderful to feel so safe with someone who is so honest. The dealer is not close to our home, but I wouldnt go anywhere else. More

service and tune up customer service was quick and efficient I had forgotten my coupon and they still gave me a discount for the oil change....the. staff was very helpful customer service was quick and efficient I had forgotten my coupon and they still gave me a discount for the oil change....the. staff was very helpful and friendly...gave me a detailed itemized list of all maintenance items checked and system components checked...and tire brake information as well...... I had wanted to change the code on the door and they were able to help me get that done now I don't need to look for the security card or my keys I can use my own personal code .... best thing about this place work is done right the first time and you are in and out quickly. More

no hassle, excellent customer service, very inviting staff We walked into the dealer and saw our car, the dealer was very attentive and explained all the details of the vehicle in question, the process to leas We walked into the dealer and saw our car, the dealer was very attentive and explained all the details of the vehicle in question, the process to lease the vehicle went very smoothly even the financial part was painless! the most exciting part about the entire thing of course was picking up the car. the salesperson was awesome and I would highly recommend him to everyone! He took his time with us and showed us all the specs of the vehicle before we drove off and invited us to come back if we needed further help. the corresponding e mails with the salesperson were very quick and made the entire experience a pleasant one! More

Very helpful Our salesman was Jim Hill , who was willing to advise us of the different types of automobiles that they sold. Fortunately for us, he then showed u Our salesman was Jim Hill , who was willing to advise us of the different types of automobiles that they sold. Fortunately for us, he then showed us the model in type of car that would fit my special needs. This enabled us to make an easy choice in picking the right car. More

Unethical Dealership an hour ago Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purcha an hour ago Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purchase/lease and service your vehicle. This last vehicle was my family’s fifth lease through Smith Cairns Ford. I had to retain a lemon law attorney to expose the incompetent service department at Smith Cairns Ford, and the trove of lies Donna fed me for months. My vehicle was a lemon from the outset. Service engine light illuminated twice in first 1500 miles. According to service department it was a solenoid sensor the first time. The second time the service department couldn’t determine the reason for the service engine light illuminating again. Donna gave me the runaround for much of the over 30 days that my vehicle was out of service. She told that they would not release my vehicle back to me until service department determined the cause of the issue. Naturally, donna flopped when my vehicle was taking up space, and was exhausting too much up the technician(s) time to keep trouhleshooting and coming up empty. Donna caved in to Ford manufacturer’s demands via email communication in Michigan, which was to release my vehicle despite not being able to determine why my service engine light illuminated for a second time. I waited nearly a year to post this review because of the legal process between Ford manufacturer, and my lemon law attorney had to play out. It just concluded this past week with a favorable judgement awarded to me. Smith Cairns Ford doctored invoice dates amongst things, and thankfully i kept my text conversations with the service advisor to expose their lies some more. The bottom line is Smith Cairns Ford does not care for customer safety, nor do they care about loyalty. There is no “customer service” in instances like mine. The dealership passes the buck to Ford the manufacturer, and Ford the manufacturer tells the customer to deal with the dealership because they are privately owned. Smith Cairns Ford ONLY cares about the bottom line. Customers have a choice where to purchase their vehicles, and where to service their vehicles. Do not go to Smith Cairns Ford. While my situation is isolated, it showed the true colors of Smith Cairns Ford when these types of things do happen. Save yourself the agony of not dealing with dishonest, unethical, and incompetent employees at Smith Cairns Ford. Mark K More

Excellent Experience I can't say enough good things about our experience. Our salesperson was wonderful. He was so helpful and gave us great deals with the rebates and co I can't say enough good things about our experience. Our salesperson was wonderful. He was so helpful and gave us great deals with the rebates and coupons. He was a joy to work with. More

Helpful & informative Joe Jr was very attentive to my needs. I wanted to downsize from the Ford escape and he gave me all my options. .the speed of delivery was super. Joe Jr was very attentive to my needs. I wanted to downsize from the Ford escape and he gave me all my options. .the speed of delivery was super. More