Tasca Ford Yonkers

service and tune up customer service was quick and efficient I had forgotten my coupon and they still gave me a discount for the oil change....the. staff was very helpful customer service was quick and efficient I had forgotten my coupon and they still gave me a discount for the oil change....the. staff was very helpful and friendly...gave me a detailed itemized list of all maintenance items checked and system components checked...and tire brake information as well...... I had wanted to change the code on the door and they were able to help me get that done now I don't need to look for the security card or my keys I can use my own personal code .... best thing about this place work is done right the first time and you are in and out quickly. More

no hassle, excellent customer service, very inviting staff We walked into the dealer and saw our car, the dealer was very attentive and explained all the details of the vehicle in question, the process to leas We walked into the dealer and saw our car, the dealer was very attentive and explained all the details of the vehicle in question, the process to lease the vehicle went very smoothly even the financial part was painless! the most exciting part about the entire thing of course was picking up the car. the salesperson was awesome and I would highly recommend him to everyone! He took his time with us and showed us all the specs of the vehicle before we drove off and invited us to come back if we needed further help. the corresponding e mails with the salesperson were very quick and made the entire experience a pleasant one! More

Very helpful Our salesman was Jim Hill , who was willing to advise us of the different types of automobiles that they sold. Fortunately for us, he then showed u Our salesman was Jim Hill , who was willing to advise us of the different types of automobiles that they sold. Fortunately for us, he then showed us the model in type of car that would fit my special needs. This enabled us to make an easy choice in picking the right car. More

Unethical Dealership an hour ago Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purcha an hour ago Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purchase/lease and service your vehicle. This last vehicle was my family’s fifth lease through Smith Cairns Ford. I had to retain a lemon law attorney to expose the incompetent service department at Smith Cairns Ford, and the trove of lies Donna fed me for months. My vehicle was a lemon from the outset. Service engine light illuminated twice in first 1500 miles. According to service department it was a solenoid sensor the first time. The second time the service department couldn’t determine the reason for the service engine light illuminating again. Donna gave me the runaround for much of the over 30 days that my vehicle was out of service. She told that they would not release my vehicle back to me until service department determined the cause of the issue. Naturally, donna flopped when my vehicle was taking up space, and was exhausting too much up the technician(s) time to keep trouhleshooting and coming up empty. Donna caved in to Ford manufacturer’s demands via email communication in Michigan, which was to release my vehicle despite not being able to determine why my service engine light illuminated for a second time. I waited nearly a year to post this review because of the legal process between Ford manufacturer, and my lemon law attorney had to play out. It just concluded this past week with a favorable judgement awarded to me. Smith Cairns Ford doctored invoice dates amongst things, and thankfully i kept my text conversations with the service advisor to expose their lies some more. The bottom line is Smith Cairns Ford does not care for customer safety, nor do they care about loyalty. There is no “customer service” in instances like mine. The dealership passes the buck to Ford the manufacturer, and Ford the manufacturer tells the customer to deal with the dealership because they are privately owned. Smith Cairns Ford ONLY cares about the bottom line. Customers have a choice where to purchase their vehicles, and where to service their vehicles. Do not go to Smith Cairns Ford. While my situation is isolated, it showed the true colors of Smith Cairns Ford when these types of things do happen. Save yourself the agony of not dealing with dishonest, unethical, and incompetent employees at Smith Cairns Ford. Mark K More

Excellent Experience I can't say enough good things about our experience. Our salesperson was wonderful. He was so helpful and gave us great deals with the rebates and co I can't say enough good things about our experience. Our salesperson was wonderful. He was so helpful and gave us great deals with the rebates and coupons. He was a joy to work with. More

Helpful & informative Joe Jr was very attentive to my needs. I wanted to downsize from the Ford escape and he gave me all my options. .the speed of delivery was super. Joe Jr was very attentive to my needs. I wanted to downsize from the Ford escape and he gave me all my options. .the speed of delivery was super. More

Quality Service I had an excellent experience with my salesman, Dejan Erdeljan. He went above and beyond to make sure that my needs were met as far as vehicle specif I had an excellent experience with my salesman, Dejan Erdeljan. He went above and beyond to make sure that my needs were met as far as vehicle specifications and pricing. I am very happy I chose this dealership over local competitors. More

3rd explorer leased from this dealership My third lease with Manny Silva the experience just keeps getting better. Called to inquiry about end of lease inspection was told it could happen whe My third lease with Manny Silva the experience just keeps getting better. Called to inquiry about end of lease inspection was told it could happen when drop off car. Had one month left on lease the dealership made the payment and put me in a 2018 with more options than last car for basically same price. all done on phone drove in two days later and exchanged 2015 for 2018. More

Service Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff who are incompetent of honesty. The owner of Smith Cairns although listened to my complaint of their Service Department did nothing to rectify the situation and had no problem with losing an account. This place used to be bustling with business and now is starving for the next unsuspecting innocent customer. They are terrible; there are plenty of complaints against everyone there. Therefore if you have to go to Smith Cairns Yonkers Service make sure you record your conversations, take pictures of your car before service and after service while on their premises; get a copy of the service order before leaving and then compare to the final service order. They make serious mistakes and take no responsibility for it. More