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Tasca Ford Berlin - Service Center

Berlin, CT

4.2
824 Reviews
Call Service Center (860) 828-3546

824 Reviews of Tasca Ford Berlin - Service Center

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January 09, 2025

I brought my vehicle for simple oil change and was told I needed over $500 repair. They told me it was not covered under my warranty (CAREGARD). When I got home I called them and they told me it would have More

by pds307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Torre
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November 05, 2024

To put it simply this was the worst experience I have had. From attempting to upcharge me and not ordering the parts but scheduling appointments. Also not being willing to follow through on recalls due t More

by Kgill1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea of his name
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Nov 07, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience. I regret to hear about the frustration you felt regarding the service you received at Tasca Ford Berlin. It's important for us to provide clear communication and fulfill our commitments, and I appreciate your feedback to help us improve. If you would like to discuss your concerns further, please reach out to me directly. Your satisfaction is important, and we are here to help improve your experience. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

October 15, 2024

John Breslin is the best in the business for Fleet and Municipal purchases. My company buys anywhere from 25 to 100 vehicles per year from John and he keeps us updated and informed throughout the entire p More

by jimg8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Breslin, Jenny Buchas
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Oct 17, 2024 -

Tasca Ford Berlin responded

Thank you for your fantastic review! I'm thrilled to hear that you have such a positive experience with John and our team at Tasca Ford Berlin for your fleet and municipal purchases. I appreciate your continued trust in us for your vehicle needs. I look forward to serving you again soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

October 14, 2024

Brian was very helpful explaining everything to me and he went out of his way to make sure i was happy with my service. More

by ghunting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRIAN BEAUDRY
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Oct 16, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful review! I'm thrilled to hear that Brian provided you with helpful service and went the extra mile to ensure your satisfaction. At Tasca Ford Berlin, I strive to deliver exceptional experiences, and your feedback reinforces our commitment. I look forward to seeing you again soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

October 13, 2024

Had the works done and they did nothing but tip my fluids and change my oil. They did not rotate my tires or check the brakes. More

by amusoc17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Oct 15, 2024 -

Tasca Ford Berlin responded

Thank you for reaching out and sharing your experience with us. I understand that it’s important for all services, such as tire rotation and brake checks, to be completed thoroughly during the works package at Tasca Ford Berlin. I appreciate your feedback, and I urge you to contact me directly so I can address your concerns and ensure that we meet your expectations in the future. Thank you for your input! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

October 10, 2024

Very disappointed in the work that was done to my car I will never get my car fixed there ever and would not recommend this place to anyone More

by GMCMO691721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Mclaughlin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. We understand your disappointment regarding the work done on your car. At Tasca Ford Berlin, we continuously strive to meet the highest standards and your experience is important to us. We would appreciate the opportunity to discuss your concerns further to see if we can work towards a positive resolution. Please contact me directly at your earliest convenience. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

October 08, 2024

They made sure my car was taken care of and waited after hours for me to pick it up More

by VBaber29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wali Mohammed
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Oct 10, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful review! We're thrilled to hear that our team at Tasca Ford Berlin went the extra mile to take care of your car and waited after hours for you. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

October 04, 2024

More than $400. 00 for a key replacement is a ridiculous amount of money to pay More

by MGANSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Oct 07, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your feedback. I understand your concern regarding the cost of key replacement. At Tasca Ford Berlin, we strive to provide quality service and genuine parts, which can sometimes affect pricing. If you'd like to discuss this further, please feel free to reach out to me directly. I appreciate your input and hope to assist you again in the future. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

October 04, 2024

Everyone was friendly at Tasca Ford in Berlin and the service time did not take longer than expected. More

by kinahanl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
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Oct 07, 2024 -

Tasca Ford Berlin responded

Thank you for your kind words! We're glad to hear that you found our team friendly and that your service time met your expectations. At Tasca Ford Berlin, we strive to provide the best experience for our customers. We look forward to seeing you again soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 30, 2024

Servicio excelente, agradezco a todo el personal y mecánicos que me asistieron y especialmente a Ashley Jorge que me mantenía al día con los últimos avances de mi carro. More

by WANDY1LOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Jorge
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Oct 02, 2024 -

Tasca Ford Berlin responded

¡Gracias por su excelente reseña! Nos alegra saber que recibió un servicio excepcional en Tasca Ford Berlin y que Ashley Jorge pudo mantenerlo informado sobre los avances de su carro. Apreciamos su reconocimiento a nuestro personal y mecánicos. ¡Esperamos verle nuevamente pronto! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

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