Tasca Chrysler Dodge Jeep Ram FIAT - Service Center

Great experience We had a great experience. Our salesman David Duarte was by far the most informative and helpful salesman we ever dealt with. He not only exceeded our We had a great experience. Our salesman David Duarte was by far the most informative and helpful salesman we ever dealt with. He not only exceeded our expectations with his knowledge,he was able to find us the exact Jeep we wanted. Ty More

oil change stopped by on a Tuesday to set up an appointment for my first oil change on my 2016 Dodge Grand Caravan...was giving an appointment for Friday of the stopped by on a Tuesday to set up an appointment for my first oil change on my 2016 Dodge Grand Caravan...was giving an appointment for Friday of the same week. Being the first time going there I didn't know what to expect. The people working in service were very prompt in checking me in and brought my vehicle in the service bay within 15 minutes Also a pleasant surprise was having my van washed even though I didn't purchase it there(wish I had) Would I go there again YES.....The only down side is I wish the TV was tuned in to the MLB Channel unstead of the today show. While that show is ok for the first few hours come 10:00 when Kelly Ripa came on I had to go in the other room,can't stand the spoiled little BRAT More

Awful attitudes from Dana I got brand new 2014 jeep grand cherokee, 3 days later, driver side cv axle boot got leaked and put grease all over on the wheel, suspension component I got brand new 2014 jeep grand cherokee, 3 days later, driver side cv axle boot got leaked and put grease all over on the wheel, suspension components... backordered... 5 days later and fixed but didn't bother to clean the grease which my salesman felt bad and took it for a wash. few weeks later, passenger side failed... I claimed them that i refuse leave jeep there until part arrives (lesson learned) and they replaced it and didn't bother to clean too. Which I told them to clean and they just did use garden hose... One thing i really HATE to go there, for instance, I got an appointment at 10am and I checked in on the time... but jeep still parks for other good 1-2 hours and finally got it in the garage for other 2 -3 hours. That blew my mind off... Dana (the service manager) he has AWFUL attitudes to customers as well.. I asked Chrysler LLC to open the case and talk with him but Chrysler case manager said he could see that he has bad attitudes when he was talking to him and no action taken? Not even suspension or warn with notice for his awful attitude? More

Worse service in History I called to have service on my 2014 Ram 25004x4 crew cab on Monday and received a scheduled appointment for 8 am. on Wednesday. I dropped the vehicle I called to have service on my 2014 Ram 25004x4 crew cab on Monday and received a scheduled appointment for 8 am. on Wednesday. I dropped the vehicle off on Tuesday night before the appointment so they would have it first thing as I work out of state. My wife receives a call the day before the appointment as a reminder of the appointment. I was informed by service dept. that I would be called regarding what was wrong with the truck at some point during the day and what the best course of action would be to repair it( it is still under warranty). I never got any calls so I called at 12:30pm, and was told someone would get right back to me. NEVER RECIEVED A CALL. I call dealer again at 3:15pm and was told the same thing, except this time , I told them " good cause I"m coming to pick it up". Again, never got a call back. Upon arriving, I see my vehicle pulling out of the dealer lot. I go into service area and ask about the truck and they haven't even touched it after it has been there all day FOR A SCHEDULED APPOINTMENT !!!!! By now I am really aggravated and the service advisor tells me that they cannot recreate the problem that I told them about and theres nothing they can do. When I dropped off the truck the night before, I spoke to the service advisor and said to change whatever fluid needed to be done(after the call I was supposed to receive to give authorization). So now the service advisor tells me I have to make an appointment to have the rearend serviced....wasn't it there already for that? Then they have the xxxxx to charge me $120.00 for diagnostic time...when I saw the truck leaving the lot!!! I have owned many new vehicles and have never had a problem, until this dealership.. I have nothing good to say about them. And I will NEVER NEVER NEVER RECOMMEND THEM TO ANYONE !!!! Also, when I went to speak with the service manager,,, he couldn't speak with me cause his throat was sore. I call xxxxxxxx,,,,cause while walking around by his office earlier he was laughing it up with someone in there and I heard it all..... More

Service Had extensive work done to my jeep. The service adviser Nathan Dufault was very friendly and made sure I was aware of everything that was being done Had extensive work done to my jeep. The service adviser Nathan Dufault was very friendly and made sure I was aware of everything that was being done More

Had my car several days. Almost $300 just to diagnose the problem. Killed the battery. Uncaring. Very upsetting. Metro never again. Have owned three dodge trucks and a Durango. This experience has made me r problem. Killed the battery. Uncaring. Very upsetting. Metro never again. Have owned three dodge trucks and a Durango. This experience has made me reconsider my brand loyalty. Definitely not Metro! More

A letter to the dealership; I had my oil changed 3000 A letter to the dealership; I had my oil changed 3000 miles ago, as I always do, and yesterday my check engine light came on. I checked my oil and A letter to the dealership; I had my oil changed 3000 miles ago, as I always do, and yesterday my check engine light came on. I checked my oil and it was down 4 quarts. That's right, 4 quarts. I called Metro Motor Group of Johnston, RI and spoke with the service advisor, Manny, and he told me that it is very common to burn 4 quarts of oil within 3000 mile. That is a total insult to my intelligence. He was extremely insulting the way he spoke with me. He asked what the mileage was on the jeep and I did not know the exact mileage. I told him to check the last service record and add 3000 mile to it ant that would be the current mileage. He became very abrasive and said “I thought you didn’t know what the mileage was”. I began to explain, slowly, that if he added 3000 to the last service record recorded mileage and that would be the current mileage. I know this because we compared the actual mileage on the odometer to the service sticker on the window and it was off by only a few miles. He told me to bring the jeep in and he would check the problem for a fee. I can’t believe he would actually charge me to plug a meter into a jack under the dash and read the error code. The jeep is not dripping or burning oil. I believe it was an error by your service technician and, because of this; my engine may have internal damage now. I will be getting the engine checked for damage by an independent service location. I am writing a stern letter to Chrysler and also posting this problem on all of the dealer rating websites for all to read. I would appreciate a call by the end of day, tomorrow. More

From the first time I stepped foot into that dealership looking to buy a new car they have been amazing! Every single person in there always has a smile on their face. They are so curteous and helpful! It looking to buy a new car they have been amazing! Every single person in there always has a smile on their face. They are so curteous and helpful! It just amazes me what a great group of people work here and seem to work so well together! I always rave about my great experiences that I have to all of my family and friends! Each time I take my car in for service, I always leave very satisfied in all areas from customer service to the actual servicing of my vehicle. I wouldn't take my Jeep anyplace else for servicing! Thank you for your attentive, prompt, curteous service! More

My car wouldn't shift out of first gear one morning on my way to work. I stopped in at Metro and talked to Paul. He got my car in within the hour. It was diagnosed, fixed and had an oil change all within way to work. I stopped in at Metro and talked to Paul. He got my car in within the hour. It was diagnosed, fixed and had an oil change all within a short time. I was treated with respect from the time I entered the building, until the time I left. The other people in the waiting room were all in a good mood, and I noted that they go to Metro for all their service. That tells me that they have happy customers. It was my first visit to Metro and I will go back for any service that my car needs. The price and service was great! Thank You. More

What an experience ! I was greeten in the overhead bay by the tech who was going to service my Jeep. He asked me how it was running, and the reason for my being there that day. He commented on the clean by the tech who was going to service my Jeep. He asked me how it was running, and the reason for my being there that day. He commented on the cleanliness of my vehicle and asked if I had any question whatsoever pertaining to the vehicle. The inside person wrote me up quickly, showed me to the lounge and invited me to help myself to coffee. I was there less than a half hour, and was told to call at any time with any question or problem. More