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Tasca Chrysler Dodge Jeep Ram FIAT - Service Center
Johnston, RI
181 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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181 Reviews of Tasca Chrysler Dodge Jeep Ram FIAT - Service Center
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May 08, 2019
Recent warranty work I just had some warranty work done on my truck and wanted to share my experience. My service advisor Rachel Wright was fantastic! She took the time to I just had some warranty work done on my truck and wanted to share my experience. My service advisor Rachel Wright was fantastic! She took the time to understand the intermittent problem I was having and engaged Brent Mattson, service manager to assist. Brent and Rachel worked with the technicians to resolve my issue, updated me accordingly and really went above and beyond. Through the week long process Rachel Wright exemplified herself as a true professional, a knowledgeable service advisor and a genuinely nice person. When the repair was complete, Brent went over what had been done, explaining everything and made sure I was happy. I didn’t buy this truck from Tasca, but because of Rachel and Brent you can be sure I will buy the next one there. Thank you both. More
by Jpr
Employees Worked With
Rachel Wright, Brent Mattson
March 13, 2019
Excellent customer service! Kayla Brazil is always my “go to” person at Tasca! She is always so courteous, kind, professional, reliable and accommodating! Thank you so much Kayl Kayla Brazil is always my “go to” person at Tasca! She is always so courteous, kind, professional, reliable and accommodating! Thank you so much Kayla! More
by Zoanne
Employees Worked With
Kayla Brazil
March 01, 2019
Great vehicle knowledge, fast efficient service I had a great experience at Tasca Jeep in Johnston RI .The staff was courteous and knowledgable . Everyone there had a great attitude and wanted to ta I had a great experience at Tasca Jeep in Johnston RI .The staff was courteous and knowledgable . Everyone there had a great attitude and wanted to talk to the customers in a friendly manner. The Tasca name means customer satisfaction and this dealer delivers !!! More
by Bob
Employees Worked With
Other Employees :
Bobby Orabona, Eddy Pereira, Kayla Brazil, Jay Fuller
February 26, 2019
Excellent Service, Great Experience, Well-Satisfied Customer I was extremely pleased with the high quality level customer service provided by TASCA CDJRF of Johnston, RI. The service advisor Kayla Brazil exhibit I was extremely pleased with the high quality level customer service provided by TASCA CDJRF of Johnston, RI. The service advisor Kayla Brazil exhibited the most professional support, with a dedicated, conscientious and warm, friendly manner. TASCA should be extremely proud it has high caliber personnel like this to service their front-line customer operations. I would be more than happy to recommend anyone I know to have their automobile serviced at this location because of the first-rate experience resulting from interaction with Kayla Brazil and the engineers in their auto service department. More
by CherokeeClark
Employees Worked With
Michael Martino, Kayla Brazil
February 21, 2019
Exceptional Customer Service! Was having trouble with my Jeep Wrangler that required extensive trips to the service dept. I can honestly say that Kayla Brazil made what could have Was having trouble with my Jeep Wrangler that required extensive trips to the service dept. I can honestly say that Kayla Brazil made what could have been a "nightmare" into a pleasant experience! She single handedly restored my faith in customer service @ an automotive dealership!!! Guaranteed I will return to Tasca when my Jeep Lease is up just based on the exceptional service that I can expect even after the point of sale! More
by Marco
Employees Worked With
Kayla Brazil
January 18, 2019
Thermostat Rip Off I had to bring my 2012 fist 500 in because of a service code only the dealer could read. They sis it was the thermostat needing replacement and coolan I had to bring my 2012 fist 500 in because of a service code only the dealer could read. They sis it was the thermostat needing replacement and coolant too. They overcharged me by at least $400 I found out later. They also told me the front shock was bad and needed replacement. That I refused to do and later found out the shock was fine and didn’t need replacing. More
by Driver25
Employees Worked With
Brent Mattson
December 20, 2018
Misleading service Update: Spoke to general manager Steve Lawrence this morning and he quickly refunded the amount I was charged and apologized for what had happened. I Update: Spoke to general manager Steve Lawrence this morning and he quickly refunded the amount I was charged and apologized for what had happened. I thank him for that. Called a week ago to ask what they charge to replace a thermostat in a Jeep. After a few questions, was told there was a firmware update and to bring in the vehicle and this would be taken care of at no cost. If this didn’t solve the issue, they would replace the thermostat also at no cost because of the warranty. Not once was I told there might be any costs. Dropped the vehicle off this morning at 8. Was told it would be around 4-5 hours. 4 hours later I get a call and am told that my vehicle is not covered and the thermostat needs to be replaced. Chrysler was called and they would allow me to pay half price. Half price is $350+! The reason is that my engine isn’t the engine that is covered. Why wouldn’t you check the account to see exactly what the vehicle had before telling the customer it was covered? Lazy!!! I was so upset that I told them to not touch the vehicle and that I will go elsewhere. Upon arriving back at the dealership, the person I had dealt with when making the appointment and drop off wasn’t there. Another employee waited on me and led me to the cashier counter. At this point I’m wondering why? I’m then hit with a $140 diagnostics fee that I also was NOT told about at ANY time! The service person then disappeared without even answering my question. The cashier was nice but I had no choice but to pay. I had even called the service manager before coming back. I was talked over and told repeatedly that their employees are trained to tell customers that there may be associated costs. I have a tip for you...put your employees back in training because I was NEVER told at any time that I’d be charged anything. I suppose I’m supposed to know this or guess it on my own. Grieco used to pull this stuff and from what I have heard, they got in some trouble which caused Tasca to take over. Makes no difference. Same stuff is happening either way. Won’t be going here anymore for my Jeep. Disgusted with this today. Wasted a week on this and could have had the vehicle repaired elsewhere for much cheaper than the half price I was quoted. More
by JeepRenegade
Employees Worked With
Mike
September 05, 2018
Service on 2013 Fiat The dealership was recently sold to Tasca. It was formally Grieco. We visited Grieco to service our Fiat and address a recall. The car was not repaire The dealership was recently sold to Tasca. It was formally Grieco. We visited Grieco to service our Fiat and address a recall. The car was not repaired properly. When I contacted the dealer to address the problem the dealership had been sold to Tasca. I spoke to Brent Mattson, a service advisor. He sympathized with our problem and set an apt. to fix properly. Brent was perhaps one of the most responsive service advisors I have yet to encounter. He followed up with me and made sure our car was fixed properly and even addressed a couple other issues at no charge. I recommend Tasca for both purchasing a vehicle and service but I especially want to note the professionalism and attention to detail that Brent provided us. Because of him our experience was truly exceptional! More
by donvwdon
Employees Worked With
Brent Mattson
May 10, 2018
2012 Dodge Challenger SRT Belt issue I had a noise coming from under the hood of my 2012 Dodge Challenger SRT8. After pulling over I notice the belt was slipping and making noise as well I had a noise coming from under the hood of my 2012 Dodge Challenger SRT8. After pulling over I notice the belt was slipping and making noise as well as fluid leaking from the power steering pump. I called AAA and had it flat bedded to Grieco Chrysler Jeep Dodge and Ram. I spoke to Brent in the service department and he wrote up the car with the issues I stated. I have a Maximum care plan thru Chrysler. I was fully kept in the loop what was going on with it. I was asked to come in and take a look at a few things that went wrong when the belt malfunctioned. I met with the service manager and also the mechanic and Brent and all where great with explaining what happened. I left and received a phone call later that afternoon stating the car was fixed and ready for pick up. I went down right away and paid what was due and left very impressed and satisfied with every aspect of the visit. I have also purchased 2 jeeps from this dealership and every time have had nothing less then a 5 star experience. I would highly recommend them to anybody looking for a vehicle. Thank you. Mike P More
by 2012srt392
Employees Worked With
SRT Mechanic, Mike Doyle, Eddy Pereira, Brent Mattson
June 06, 2017
Thank you Shawna! I'd like to say THANK YOU to Shawna Morrell for taking such good care of me the past three weeks. I initially came in for recall servicing and an oil I'd like to say THANK YOU to Shawna Morrell for taking such good care of me the past three weeks. I initially came in for recall servicing and an oil change. I had to come in a week later for the car to be worked on and then I noticed a knocking sound again. She worked with me each step of the way to ensure excellent customer service. I'm an assistant store manager and if I were her boss, I'd make sure she got a promotion because her attention to detail, compassion and knowledge that sets her apart from the rest. She is very professional and works swiftly to get your appointment taken care of, especially since my schedule is so crazy. Thank you Shawna for getting my car taken care of and caring for my Jeep like it was your own! More
by Blairscroggs
Employees Worked With
Shawna Morrell, Shawna Morrell
