Tasca Chrysler Dodge Jeep Ram FIAT Kingston - Service Center

Came into the service department with an oil leak . They were able to figure it out quick and take care of the problem. Would recommend Tasca service department They were able to figure it out quick and take care of the problem. Would recommend Tasca service department More

The service department is very good. I had an issue with my car starting l, brought it in and they found the issue and fixed it. Very happy I had an issue with my car starting l, brought it in and they found the issue and fixed it. Very happy More

Went for an oil change for the first time Danielle was awesome. I was in and out. Very nice waiting area. Good job awesome. I was in and out. Very nice waiting area. Good job More

Emily overall is a fantastic sales person. Very friendly and well knowledgeable! Would recommend her to anyone who is looking to buy a car! Very friendly and well knowledgeable! Would recommend her to anyone who is looking to buy a car! More

They refused to warranty the Goodyear tires purchased from them and installed by them on my loaded 2023 Laramie, sticker price $82k. Daniella in service lied to me and told me they don’t warranty tires from them and installed by them on my loaded 2023 Laramie, sticker price $82k. Daniella in service lied to me and told me they don’t warranty tires and I should call Goodyear. The Goodyear claim center told me that they can in fact warranty the tires because Rams come factory equipped with Goodyear. Rick in parts straight up told the Goodyear claim representative he’s not going to warranty the tires. Im glad Goodyear worked with me and I got the tires warranties and a Goodyear dealer close to me. Needless to say I’m never going back to Tasca, not even for warranty work More

I have purchased two vehicles in three years from this dealership. My service department experiences have left me disregarding the warranties and doing all my own service and repairs. The service adviso dealership. My service department experiences have left me disregarding the warranties and doing all my own service and repairs. The service advisors are mostly younger folks with no people skills or any shred of automotive knowledge. I have had to get downright rude with them. Their so-called technicians are parts changers who took a few manufacturer approved courses but have no idea why they're doing what they're doing. So when something is out of the ordinary, they are stumped and your car will sit in the service department6 for weeks to months. The final straw for me was when I went to do an oil change on my Jeep so I could tell them where to find the plug since I had installed skid plates for off road purposes. The last alleged technician both failed to put a dab of oil on the huge rubber seal and overtightened the drain plug to the point where it would not come out. After mutilating the bolt head and hurting my hand several times, I ended up buying a whole new oil pan online. Good thing I've been working on cars longer than most of the service department has been on this earth. More

Maskless service manager, Eugene C. Waterbury, Jr. Harasses Customer I've taken three vehicles for service to Bengal Motors for three years now. Most of my experiences have been decent - until toda Harasses Customer I've taken three vehicles for service to Bengal Motors for three years now. Most of my experiences have been decent - until today. Justin, who oversees inspections & oil changes, was friendly and informative as always. I ate my lunch in the larger dealership waiting area until my car was done. Upon returning to the service area to wait for my car to be taken one last time around the block before check out, I sat down in the service area seating. Within one minute, a man emerged from the back office, approached and stood over me, and began demanding I "go to the dealership waiting room." Mr. Eugene Waterbury did not initially ask what I was waiting for. When I asked why, he said that this was a "high traffic area" and I should not be sitting there. I noted that I was not in anyone's way and was waiting in chairs for customers. He began repeatedly stating, "MOVE, MA'AM". I told him to stop harassing me. He finally asked Justin, who had just walked inside, what I was waiting for. Justin told him my car was being run around the block one last time and that it was finished. Mr. Waterbury told Justin to "get her out of here as soon as possible!" This man stood over me, NO MASK, telling me to MOVE, citing only that this was a "high traffic area" - with no one in that area but myself and him and one other customer rep at the far end of the room. I was rung up within five minutes of Mr. Waterbury's initial harassment. Even if I had walked back to the dealership, Justin would have had to follow and ask me to return within two minutes. This man was NOT concerned with COVID-19. At least, not concerned with giving it to me, since he was standing over me & telling me on repeat to "MOVE." HIS CONCERN: He decided to engage in a power-play when I did not immediately obey his initial command to leave the room. I recorded the last part of Mr. Waterbury's harassment, which is worthy of going viral on Twitter & Instagram. I will tag Bengal Motors when I post. Begnal Motors, I hope you ask Mr. Waterbury to remain in his office from now on. He does NOT cultivate good customer relations and you risk being reported for harassment to the Better Business Bureau. He also raises health concerns with his lack of social distance & maskless engagement while standing directly above a seated customer. In fact, you would be better off removing Mr. Waterbury from his front-facing position with customers and replace him with representatives like Justin, who are consistently polite, friendly and informative. More

Extremely Upset and Disappointed! I don’t trust many Extremely Upset and Disappointed! I don’t trust many places to bring my car, but the one place who has done a flawless job everytime has finally put Extremely Upset and Disappointed! I don’t trust many places to bring my car, but the one place who has done a flawless job everytime has finally put the nail in the coffin. I had dropped my vehicle off for a scheduled service, in immaculate condition and received my vehicle back damaged...! Paid for a service that has been completed many times, without error and now I’m being told it didn’t happen on their facility when it most certainly did. Not one but two wheels damaged on my vehicle, stating a rock or something must have flung up and damaged the center caps and flat spokes of my wheels.... I think not. I’m extremely dissatisfied and shocked. If Begnal Motors, continues to avoid to making it right, don’t expect me or my family to shop, or service with you again. I paid premium for a service to be completed RIGHT the first time, with no damages done to the car.... It’s not a 20 year old clunker. It’s a 2020 Scatpack. It’s been stand up service until this incident and has finally put the nail in the coffin. I dropped it off in immaculate shape and got it returned damaged. Poor customer service! Service Department is Lacking! MAJOR! Poor Communication skills. As a paying customer, the job should be done correct. The customer is always right, the customer shouldn’t be told by the servicing dealer, there’s nothing we can do. Well it’s plain and simple, it was damaged at your facility, it wasn’t dropped off that way. Look accidents happen, it’s inevitable but OWN up to it. Not only the wheels were damaged, but Grease was all over my exterior driver A- Pillar. An advisor came out when I returned and wiped it what seemed to be a dirty rag! My exact words for the advisor were “ Is this a rag or a car??” All they had to say was sorry. How can you service a car that comes in clean and flawless and return it damaged and all greased up??? Not only is it disrespectful but very unprofessional. The service department NEEDS Work! Updates to come in the following days... I usually don’t do this kind of thing, but this is purely absurd!! More

not qualified to work on anything This place is a rip off and has horrable service. Your best bet is to do it your self. this place makes the littlest things more complicated. Ive had This place is a rip off and has horrable service. Your best bet is to do it your self. this place makes the littlest things more complicated. Ive had better service at a quick lube (LOL). More