Tasca Chrysler Dodge Jeep Ram FIAT Kingston

Maskless service manager, Eugene C. Waterbury, Jr. Harasses Customer I've taken three vehicles for service to Bengal Motors for three years now. Most of my experiences have been decent - until toda Harasses Customer I've taken three vehicles for service to Bengal Motors for three years now. Most of my experiences have been decent - until today. Justin, who oversees inspections & oil changes, was friendly and informative as always. I ate my lunch in the larger dealership waiting area until my car was done. Upon returning to the service area to wait for my car to be taken one last time around the block before check out, I sat down in the service area seating. Within one minute, a man emerged from the back office, approached and stood over me, and began demanding I "go to the dealership waiting room." Mr. Eugene Waterbury did not initially ask what I was waiting for. When I asked why, he said that this was a "high traffic area" and I should not be sitting there. I noted that I was not in anyone's way and was waiting in chairs for customers. He began repeatedly stating, "MOVE, MA'AM". I told him to stop harassing me. He finally asked Justin, who had just walked inside, what I was waiting for. Justin told him my car was being run around the block one last time and that it was finished. Mr. Waterbury told Justin to "get her out of here as soon as possible!" This man stood over me, NO MASK, telling me to MOVE, citing only that this was a "high traffic area" - with no one in that area but myself and him and one other customer rep at the far end of the room. I was rung up within five minutes of Mr. Waterbury's initial harassment. Even if I had walked back to the dealership, Justin would have had to follow and ask me to return within two minutes. This man was NOT concerned with COVID-19. At least, not concerned with giving it to me, since he was standing over me & telling me on repeat to "MOVE." HIS CONCERN: He decided to engage in a power-play when I did not immediately obey his initial command to leave the room. I recorded the last part of Mr. Waterbury's harassment, which is worthy of going viral on Twitter & Instagram. I will tag Bengal Motors when I post. Begnal Motors, I hope you ask Mr. Waterbury to remain in his office from now on. He does NOT cultivate good customer relations and you risk being reported for harassment to the Better Business Bureau. He also raises health concerns with his lack of social distance & maskless engagement while standing directly above a seated customer. In fact, you would be better off removing Mr. Waterbury from his front-facing position with customers and replace him with representatives like Justin, who are consistently polite, friendly and informative. More

Terrible service. Sold me a defective car. Wheel bearings are shot. Haven't heard from them in two weeks. Don't ever buy from them! are shot. Haven't heard from them in two weeks. Don't ever buy from them! More

I do not recommend it and if I could give it 0 stars I would. Last year I bought a Jeep Wrangler and traded in my old Grand Cherokee. Since the beginning i got a couple of troubles but nothing crazy so I would. Last year I bought a Jeep Wrangler and traded in my old Grand Cherokee. Since the beginning i got a couple of troubles but nothing crazy so I call it all good, until a few days ago, a police officer stopped me and notified me that my driver's license is suspended because I never gave the old license plates to the DMV. I call the dealer to ask what happened to those licenses plates and, guess what? Nobody knows what happened, and they can't provide me with a letter saying they missed it because supposedly their process never fails. We all make mistakes, but if you make a mistake you have to have the courage to take responsibility, however, they told me, "I am sorry that you have to pay and that you need to cary this in your records, but our system never fails and we do not know what happened". However, Marie Brown, who was the one i spoke was friendly, but, the manager or the lady who sold me the jeep never even try to communicate with me. So, If you need a car and a headache visit this dealer but, if you only need a car visit Sawyer where I recently bought my Ram 1,500 2021 easy, simple and they took care of everything related to the DMV More

Extremely disappointed these people sold me a 3k mopar protection warranty with UNLIMITED miles for 4 years I found out today it doesn’t cover ANYTHING complete waste of money and completely unprofessiona protection warranty with UNLIMITED miles for 4 years I found out today it doesn’t cover ANYTHING complete waste of money and completely unprofessional don’t buy a car here unless you want to deal with nothing but xxxxxxxx More

Extremely Upset and Disappointed! I don’t trust many Extremely Upset and Disappointed! I don’t trust many places to bring my car, but the one place who has done a flawless job everytime has finally put Extremely Upset and Disappointed! I don’t trust many places to bring my car, but the one place who has done a flawless job everytime has finally put the nail in the coffin. I had dropped my vehicle off for a scheduled service, in immaculate condition and received my vehicle back damaged...! Paid for a service that has been completed many times, without error and now I’m being told it didn’t happen on their facility when it most certainly did. Not one but two wheels damaged on my vehicle, stating a rock or something must have flung up and damaged the center caps and flat spokes of my wheels.... I think not. I’m extremely dissatisfied and shocked. If Begnal Motors, continues to avoid to making it right, don’t expect me or my family to shop, or service with you again. I paid premium for a service to be completed RIGHT the first time, with no damages done to the car.... It’s not a 20 year old clunker. It’s a 2020 Scatpack. It’s been stand up service until this incident and has finally put the nail in the coffin. I dropped it off in immaculate shape and got it returned damaged. Poor customer service! Service Department is Lacking! MAJOR! Poor Communication skills. As a paying customer, the job should be done correct. The customer is always right, the customer shouldn’t be told by the servicing dealer, there’s nothing we can do. Well it’s plain and simple, it was damaged at your facility, it wasn’t dropped off that way. Look accidents happen, it’s inevitable but OWN up to it. Not only the wheels were damaged, but Grease was all over my exterior driver A- Pillar. An advisor came out when I returned and wiped it what seemed to be a dirty rag! My exact words for the advisor were “ Is this a rag or a car??” All they had to say was sorry. How can you service a car that comes in clean and flawless and return it damaged and all greased up??? Not only is it disrespectful but very unprofessional. The service department NEEDS Work! Updates to come in the following days... I usually don’t do this kind of thing, but this is purely absurd!! More

I've been a loyal Begnal customer for well over 10 years, dealt with Dean in Used Sales(no longer there), Dave in Finance, Josh in Service, and now, most recently, Kristy in Sales, and have NEVER BEEN DISAPP dealt with Dean in Used Sales(no longer there), Dave in Finance, Josh in Service, and now, most recently, Kristy in Sales, and have NEVER BEEN DISAPPOINTED! So my sister in law's '11 Liberty Limited failed on her on their way home 2 weeks ago, due to a faulty lifter. A very expensive repair, and not economical with needing a reliable car for her and the kids. She was set on a Toyota van, so I recommended Prestige Toyota (which I had a good experience 5 years ago when my wife wanted a Toyota SUV, but this time was so horrible for my sister in law that I will never do business with them again!). When that didn't pan out, I decided to take a look at Begnal with her to see if we could find something that would suit her needs. We spoke to Kristy in Sales, who was very cordial, professional, and straight with us. She set us up for a test drive in a few of the in stock vans they had. So after taking a couple test drives, my sister in law fell in love with a beautiful pre-owned Chrysler Pacifica Limited Touring(which my wife now wants one too, thank you Begnal 🤣) . And to top everything off, where Prestige was forcing her into a cosigner, they were able to get her into her dream car without needing anyone else to co-sign, due to her amazing credit! And their turn around to get her in the van since she was without any way of getting her kids back and forth to appointments, stores, etc. was, as always, STELLAR! She still needs to return for some little things that needed to be done, but she is now a VERY HAPPY BEGNAL CUSTOMER FOR LIFE, as I also will continue to be! More

Begnal Motors, New Yorks Best Dealership We just bought another new Jeep from Begnal, I wouldn't go anywhere else, If you need Service, a Used Car or a New Car, Begnal is the place to go, Pau We just bought another new Jeep from Begnal, I wouldn't go anywhere else, If you need Service, a Used Car or a New Car, Begnal is the place to go, Paul, Kevin, Kristy, Gene, Randy, Josh & Jim Barnes are reputable, honest & an asset to the Begnal Family. Thanks to all of you at Begnal, Hank Williams Jr. More

Awful Unprofessional all the way. They never called me back I don't know how they stay in business. I would recommend another dealership. Absolutely pitif Unprofessional all the way. They never called me back I don't know how they stay in business. I would recommend another dealership. Absolutely pitiful More

New sales people at the new Begnal I have purchased 4 vehicles from Begnal. The last experience was the best. I called on the phone and spoke with Chris. We cut a deal in a matter of mi I have purchased 4 vehicles from Begnal. The last experience was the best. I called on the phone and spoke with Chris. We cut a deal in a matter of minutes. Went in did the finance stuff and got the brand new Ram pick up for my husband. Chris is a very straight forward person with no b.s. He gave me a great deal and finished the deal up seamlessly. Go see him if you want to feel like the salesperson really cares about you More

not qualified to work on anything This place is a rip off and has horrable service. Your best bet is to do it your self. this place makes the littlest things more complicated. Ive had This place is a rip off and has horrable service. Your best bet is to do it your self. this place makes the littlest things more complicated. Ive had better service at a quick lube (LOL). More