Tasca Buick GMC Palm Harbor - Service Center

Stay far away. I am beyond disappointed in Dick Norris. As a customer who has been loyal to this dealership, when I recently needed repair work done to my Enclave I I am beyond disappointed in Dick Norris. As a customer who has been loyal to this dealership, when I recently needed repair work done to my Enclave I was met with lies, unprofessional behavior, lack of communication, and staff that constantly placed blame on AllState. My car was in the body shop for almost a month, and I was not contacted once to be updated on its status. When calling to check on it, Rudy (supposedly an assistant manager) told us he "had no idea what was going on" with my vehicle. Multiple attempts to speak to management, or Doug or Dick Norris were constantly met with "nobody is available" My enclave was a stolen/recovered vehicle, and one of my biggest concerns was getting the locks changed as a set of keys was still not recovered. The morning my vehicle was complete, I specifically asked if my car had been re-keyed with two new sets of keys. I was told "of course!" When I received my vehicle, there was only one set of keys... When addressing the body shop manager Michael (the only decent human I came into contact with in this whole process) about this, he reached out to the staff who has assured me that the car had the locks changed. It did not. They never changed my locks. This was two hours after they assured me it had been done! Of course, this led to blame on the insurance company, but either way the dealership confirmed to me that the car had 100% had the locks changed What would have happened if it got stolen again?!? Would Dick Norris stand behind their work? After expressing my dozens of complaints to Michael, I still have not been contacted (almost a week later) by any management of Dick Norris. I am beyond disappointed and will never ever step foot in this dealership ever again. More

THE BEST!!! The most knowledgeable, courteous, honest and helpful service manager I have ever ever dealt with. Max goes out of his way to make sure my needs are The most knowledgeable, courteous, honest and helpful service manager I have ever ever dealt with. Max goes out of his way to make sure my needs are satisfied, and that my vehicles are serviced efficiently and promptly. I could even say I look forward to taking my cars in for their regular "check-ups", because Max and Chris, too, have a great sense of humor and their greeting chats are fun and entertaining. I love that place! :) More

Dealing with the service department for many, many years. Have bought many Buicks here since moving to this area 25 years ago. The service has always been excellent and very professional. The Lounge area prov Have bought many Buicks here since moving to this area 25 years ago. The service has always been excellent and very professional. The Lounge area provides an enjoyable place while waiting for your service to be completed. Everyone that works there have always been very friendly and most helpful. More

Professional service and friendly staff. Minimal waiting with a comfortable waiting area and excellent advisors. The experience was stress free and continues to keep me a and friendly staff. Minimal waiting with a comfortable waiting area and excellent advisors. The experience was stress free and continues to keep me a loyal GM customer. More

prompt service Exceptional sevice and professionalism that made a stressful situation managable. From dropping off the vehicle to picking it up took only 7 hours to Exceptional sevice and professionalism that made a stressful situation managable. From dropping off the vehicle to picking it up took only 7 hours to complete, thats incredable. The service consultant Jack Strehles' professionalism and expertise was as always outstanding. As this was my 4th visit to the dealership and all 4 handled by Jack I am more than pleased. I would not hesitate to recommend this dealership to anyone. Thank you Jack from a grateful Canadian. More

Polite and timely service I came in for a maintenance check and subsequently was informed of another problem. The problem was fixed quickly and now I feel safer in my car. I came in for a maintenance check and subsequently was informed of another problem. The problem was fixed quickly and now I feel safer in my car. More

Dick Norris a Great Dealership Max Johnson is the ultimate service representative. I look forward so much to talking to him, and his expertise on the needs and service of my vehicl Max Johnson is the ultimate service representative. I look forward so much to talking to him, and his expertise on the needs and service of my vehicle. He his by far one of the reasons I recommend the Dick Norris Dealership. The entire staff is so professional and friendly. I am so happy that I purchased my Enclave from Dick Norris. More

Great Service - Very Professional Dick Norris Dealership provides EXCELLENT service. They are customer focused and professional. I've been using them for 6 years and am very happy with Dick Norris Dealership provides EXCELLENT service. They are customer focused and professional. I've been using them for 6 years and am very happy with their service representatives. Max Johnson is my Service Rep and always provides excellent service. Based on my positive experience with their service department, I plan on buying my next Enclave from the Dick Norris Dealership. More

Thank you for your quick help and friendly service! I had my car towed to Dick Norris as it had broke down in the middle of an intersection. When I called I spoke to Rita who was very helpful and friend I had my car towed to Dick Norris as it had broke down in the middle of an intersection. When I called I spoke to Rita who was very helpful and friendly! Though I did not expect my car to be looked at for a few days as I know dealerships have full service schedules, it was looked at the same day and the next day the repairs needed were explained to me. Though I did not have the repairs made to the car due to the expense in comparison to the value of the car, I want to say helpful both Rita and Dennis were in getting me written estimates, and helping in the process of having my car towed home. I appreciate the friendly and professional service and have decided that even though the dealership is a bit of a drive from my home it will be my new service choice! Thank you Rita and Dennis!!! Vicki Laster More

Chris Berry is an outstanding service consultant I am very happy to service my vehicles at Dick Norris Palm Harbor. My service consultant Chris Berry, was again an outstanding service consultant. Ch I am very happy to service my vehicles at Dick Norris Palm Harbor. My service consultant Chris Berry, was again an outstanding service consultant. Chris is very consistent and goes out of his way to have my vehical serviced properly. I highly recommend seeing Chris at your next service visit. Thank You Chris More