Tasca Buick GMC Palm Harbor

My husband and I had decided to sell my Park Avenue and his big Ford pick-up truck, and our hope was that we could find a crossover vehicle that would suit both of us. Seemed like a tall order: I wanted l his big Ford pick-up truck, and our hope was that we could find a crossover vehicle that would suit both of us. Seemed like a tall order: I wanted luxury and a cushy ride; he wanted to tow a boat and didn't really care about the ride. After looking at Subaru, Chevy, Honda, Hyundai and even Lexus, we decided to stop at Dick Norris Buick, where I had bought my Park Avenue several years ago. All of the salespeople were professional, knowledgeable, persuasive without being pushy, helpful and courteous. We came back 2 days after our first visit, were given an Enclave for the day and we bought it by the end of the day. We're confident it will be a great vehicle for us! I can't say enough about the professionalism of the salespeople. We had walked out of one dealership because we knew substantially more about their crossovers than the salesperson - not a situation that builds confidence. They were just great! Sheryl Hofmann and Brian Bergin More

I purchased a used car that was listed on the internet. The discription of the car was very honest and accurate. I searched dealerships in the Jacksonville area but couldn't find any deal that I thought wa The discription of the car was very honest and accurate. I searched dealerships in the Jacksonville area but couldn't find any deal that I thought was more competitive than that offered by Joe Cappello. The discription of the car was honest and accurate and we were able to value my trade before I made the drive to Tampa. A very honest and personable group of people to work with. More

We worked with Joe Denittis (salesman), Joe Coniglione (Sales Manager) and Geoff Sullivan (Business Manager)in purchasing a vehicle with our son, Brian Miller. We appreciated the combined effort and prof (Sales Manager) and Geoff Sullivan (Business Manager)in purchasing a vehicle with our son, Brian Miller. We appreciated the combined effort and professionalism by all three men. We were disappointed in the length of time it took for the loan process to get through bank approval. We want to thank all three men again. Geoff is an especially great asset to your organization. Sincerely, Jerry and Verda Miller More

Located vehicle on line, contacted Joe via phone,visited two days later and traded vehicles. I am 66 years old and in all my years of car buying have never had such good and fast service. The whole procedur two days later and traded vehicles. I am 66 years old and in all my years of car buying have never had such good and fast service. The whole procedure took less than an hour. They are very organized, courteous, friendly. They even gave my wife flowers because it was her birthday. Thank you, the two Joes, and Dick Norris GMC. More

My buying experience was the best I've ever had buying a car. The entire dealership was professional, nice, and easy to work with. I would highly recommend them. Joe Cappello was a pleasure to deal with. A car. The entire dealership was professional, nice, and easy to work with. I would highly recommend them. Joe Cappello was a pleasure to deal with. A no nonsense, no BS transaction. Certainly refreshing for car buying! Because they were like this, I drove 2 hours twice to their dealership for the purchase. I could of gotten same price here, but their service was deserving of my business. More

My favorite thing about the dealership was the ease in getting the deal done. Everything was negotiated online so all I had to do was show up and sign. Based on prior car purchasing experiences, I half getting the deal done. Everything was negotiated online so all I had to do was show up and sign. Based on prior car purchasing experiences, I half anticipated some type of last minute change that would require additional haggling or me leaving without the car. I'm pleased to report that they delivered as promised and the process could not have been smoother. More

As parents of driving teenagers, and one already in college, we needed a fourth car. We knew that we either wanted a full-size SUV or another compact car because of rising gas prices. Needless to say w college, we needed a fourth car. We knew that we either wanted a full-size SUV or another compact car because of rising gas prices. Needless to say we were undecided which way to go because price was definately a factor and time was of the essence. Dick Norris GMC located on HWY 19 and Bellaire Rd. is just minutes from our house so we felt very comfortable in the fact that this dealership is part of our community. This weighed heavily on our choice of who to go with. The first person to greet me, shake my hand, and look me in the eye was Sean Hamza. Sean knew exactly the questions to ask in order to facilitate our purchase. I was not surprised with his level of knowledge of the vehicles on his lot as well as the ones at the Palm Harbor location and the vehicles on the website. The first visit was basically just a fact-finding mission to see where we stood as far as what we could afford. Sean wasted no time leading us to vehicles to assist us in our efforts. Before leaving that very first visit, I had Sean's business card and he requested that I use his personal cell number at any time if we had any questions at all day or night. The second visit Sean introduced us to the General Manager of the dealership, Doug Norris. Again, handshake, looked me in the eye, and made sure that we knew if there was anything we needed he would be available. Again, very important. Doug was very approachable and you could tell that his attitude and the way he carried himself meant that he was there for us and this behavior trickeled down to everyone that we encountered on every visit. By the third visit, we had narrowed our thinking down to a certain vehicle that we wanted to look at. Sean had other things in mind. He said, "Go ahead and look at that one, but before you decide, let me show you something." We looked at the vehicle we wanted for a little bit then he came and found us and showed us the vehicle that was exactly what we were looking for that had less mileage, same year, and more of the features we were looking for. We test drove it and the sale was made. If Sean did not anticipate that we would like this other vehicle, I doubt that we would ever have looked at it. Sean knew our needs and helped us do the right thing for us. The buying process involved several different people in the organization and it was very smooth. Sean's handshake goodbye was also accompanied with the ability to call him no matter what if we had an issue. I consider them friends and members of my community and eagerly await the next opportunity to buy a vehicle from them. Thank you to everyone at Dick Norris Buick GMC. You have brought the community back into the car-buying business where a handshake means everything. Excellent job. Mike and Kim Wallingford More

What a nice surprise it was to work with salesman Bill Sutton while shopping for a Terrain. Bill and the rest of the dealership personnel we were introduced to were very professional, knowledgable, and fr Sutton while shopping for a Terrain. Bill and the rest of the dealership personnel we were introduced to were very professional, knowledgable, and friendly. It made purchasing a great experience. Bill was able to get us the exact vehicle we wanted at a good price. And, Geoffrey was extremely organized and efficient in handling all the paperwork. I've bought many cars over the years and this was the best experiece yet. This dealership understands and cares about customer service and personal relationships. More

Had a wonderful experience- easy to work with Great choices of cars. Salesman John Bruno is very knowledgable and friendly. Hope to buy another car here soon. Manny Fernandez was easy to work with ge choices of cars. Salesman John Bruno is very knowledgable and friendly. Hope to buy another car here soon. Manny Fernandez was easy to work with getting all the paper work done. More

It was so nice to visit a dealership that welcomed you from the moment you walked through the door. It is a very up to date dealership, but it gave you a coming home feeling. Having worked for GMAC for from the moment you walked through the door. It is a very up to date dealership, but it gave you a coming home feeling. Having worked for GMAC for 30 years, visiting all kinds of dealerships, I can tell you that this dealerships rates a 10. I was very pleased to meet Mr. Norris, the owner, and discuss many things that have changed over the years, but needless to say Dick Norris dealerships have only gotten better. Thank you for a wonderful experience. More