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Tarrytown Honda

Tarrytown, NY

4.8
885 Reviews

480 S Broadway

Tarrytown, NY

10591

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Showing 885 reviews

January 01, 2012

John Nicholson was very friendly. We aknowledge that he was newly hired as a salesman but he was very friendly to accomodate me, my husband and our two young children through the process of buying our firs More

by ahastoybluske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nicholson
November 19, 2011

Brought minivan in for routine service. When I went out to the lot to get the minivan, there was a hugh dent and a cracked windsheild. When confronted about the damage, I get the run around about a manage More

by jallen412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter - Manager; Frank Customer Rep
Dec 20, 2011 -

Tarrytown Honda responded

To Mr. And Mrs. Allen: Since each customer is very valuable to us, we conducted a very comprehensive investigation of this specific complaint. The first thing we did was to inspect the vehicle thoroughly. The inspection was performed by an authorized Honda Service Manager with over 25 years of experience. The significant presence of rust indicated that the damage was pre-existing. In fact, the extent of oxidation was indicative of much more extensive oxidation than could possibly have resulted from one or two days on typical Honda sheet metal. The next step was to track the movement of the vehicle during its entire time at Tarrytown Honda through our video monitoring system. The purpose here was to determine the possibility of the vehicle coming in contact with any other vehicle. When the video system was replayed, it was evident that the vehicle and adjacent vehicles did not at any time come in contact with each other. At no point was the vehicle struck nor did it impact any other vehicle. As for the windshield, this claim was not even made until after the vehicle had left the dealership. Unfortunately, windshield chips often lead to cracks when temperature fluctuation exists. Moreover, the windshield damage is not even remotely close to the point of impact of the other damage (rear versus front). Please do not mistake this as an attempt to dismiss a customer’s complaint. However, we observe a set protocol in investigating a complaint to authenticate its validity. In this case, we have a pre-inspection report, the visible proof from our video monitoring system, and the evidence of pre-existing oxidation to substantiate that the damage did not occur at Tarrytown Honda. As a good will measure, I would ask that customer contact me, Peter Zablocki, Service Manager Tarrytown Honda to discuss options. All too often in this electronic society, emails, faxes and texts can be misinterpreted and exacerbate a situation. There is nothing like the face-to-face meeting to clear up differences. We want our customers to be satisfied. Please contact me at your convenience Dwight Dachnowicz Owner, President Tarrytown Honda 480 South Broadway Tarrytown, N.Y. 10591 Work 914-631-0815 Fax 914-631-5547 Email: Dwightd@tarrytownhonda.com

September 21, 2011

We could not be happier with our recent experience at Tarrytown Honda. I honestly can't say enough positive about our sales consultant - Richard Johnson. He went above and beyond in helping us get a grea More

by Gail Heller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Johnson, Richard Johnson
August 31, 2011

One of the better car buying experiences I've had. Interacted with the dealer online for a couple days and they were able to locate a new Pilot with the exact specifications I was looking for. We agr More

by audiphile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Makofsky
July 08, 2011

Have worked with Dwight in the past, and must say that it is definitely Honda's gain to have such a "hands on", knowledgable, and customer oriented owner. Would recommend Tarrytown Honda to all!!!!!! More

by Janice F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Dachnowicz
June 29, 2011

I researched several dealerships in the region online, and I asked my friends who live nearby about Tarrytown Honda before visiting.My friends said good things about Tarrytown Honda "trustworthy", "good e More

by olivetreecanada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Aquino
June 21, 2011

Purchased a vehicle in February. Finally took it home and on the way home realized the radio and all audio wasnt working. Returned the car the next afternoon, which took the dealership almost one month to co More

by kearlyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Sanders and Eddie Giron
June 15, 2011

We loved everything about our experience with Tarrytown Honda. The sales and financing staff were all very friendly and helpful and even stayed past closing time. Our salesman, went above and beyond to mak More

by petrillomr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarrytown Honda
June 11, 2011

Armed with information from Edmunds regarding True Market Value, dealer's Invoice and MSRP of a 2011 Honda Crosstour EX L, I sought price quotes from a variety of Honda dealers in the area. Isobel Acevedo of More

by johnrei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isabel Axevedo
June 08, 2011

Experience was excellent. They said they could find the exact car we wanted with a week, and they actually had it within 24 hours. We drove away 48 hours after first visit. More

by grundybear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isabel Azevedo