Tansky Sawmill Toyota

The service is always great, and everyone there is very helpful. Rodney, my main technician for the past 18 years, is kind, patient and professional all in one. I feel fortunate to have him to work with m helpful. Rodney, my main technician for the past 18 years, is kind, patient and professional all in one. I feel fortunate to have him to work with me. More

Came to Tansky to buy out my lease the end of November. Greg the pre-owned sales manager assisted me at first and showed me my options, though in the end I decided to purchase my lease. Did all the paperwo Greg the pre-owned sales manager assisted me at first and showed me my options, though in the end I decided to purchase my lease. Did all the paperwork with Erica Wilson and as things should have progressed, I should have received all my paperwork to go to the BMV and register the vehicle before the 30 day temporary license plate/tags expire. Well, three days before the expiration date (Thursday), I still haven't received any of my paperwork. I call the dealership and ask to speak with Erica. I explained to her that I understand there could be delays with the holidays in the mix too, but I would appreciate it if they could issue another 30 day temp. plate/tags so I would not have to drive around illegally. She said that they did not reissue temporary plates, and that my paperwork will hopefully be available on Friday. I told her that I could not live off her 'hopefully' and needed a more 'solid' solution. I asked her if the paperwork didn't come as 'hopefully' with the holiday, whether I would have to drive around illegally with expired temp. tags/plates and risk getting a ticket. She said that the dealership will pay for the penalty if I received a ticket due to the expired temp. plates/tags. Finding this to be pretty ridiculous that a dealership would advise someone to go ahead and drive around illegally, I requested that to be in writing. She explained that this was something she was told to tell clients when they had this issue, and I said, "that's fine, just give it to me on your letterhead, in writing with a signature from an authorized representative of the dealership." I told her that I had no issues of picking up that up in writing, so I had something to protect myself. She said she had to speak with the manager, and when she got back, the story changed again. "You can go to the BMV, they will reissue you a new 30 day tag, and we will reimburse you for the cost of it." I found this slightly dumbfounding, and asked her how this issue had suddenly because my problem because of the lag between either the dealership, Toyota Financial, or the BMV; "I am supposed to take time out of my work day, to do this work that I really shouldn't have to be doing?" No comments, same answer from her, as she started rambling off the many reasons why this could have happened. She explained that the title clerk had left for the day and they cannot check whether or not they have received my paperwork. I decide to swing by there after work and ask them to check with the title clerk first thing in the morning whether or not they have my paperwork, and whether or not so that they could call me so I could either swing by the dealership or just go to the BMV directly. Sean Stevenson greeted me and gladly helped me, promising that he would let me know in the morning. Which he did (probably the only person in the whole dealership right now keeping their word), and they did not receive my paperwork yet. He said that the title clerk was hopeful that it would come in later in the day, but he said to just check back in Saturday (today, the day before my tags expire) as it should be there. This morning (Saturday) I call the BMV to see whether or not it is even possible to get a 30 day tag by myself. The BMV said that if the title/paperwork had already been issued by the BMV, they cannot reissue a 30 day tag, that I would have to go to the dealership and they have to do it. I called this morning to the dealership and let them know my findings - this time Richie Ables was the lucky man (sorry) to receive my phone call and I tried to explain the situation (which he was so eager to hear; NOT), and he said that he would call upstairs so they can check right after he got off the phone with me. This was 9:30am, so I explained to him that this was time sensitive and it would be very appreciated if they could let me know as soon as possible, since the BMV is not open tomorrow (Sunday) when this expires. Two hours later, still no call back; upstairs must be very far away. I give them another call, and Greg actually answers this time. I explained to him again the situation (which I'm sure he's already heard about it) in a very tired voice, and ask him, with many 'please' and 'thank you's, that I was just trying to find out whether or not I can go to the BMV to get my license plates. He said that he would call me back - still hasn't happened yet. This really gives a bad rep to the whole car industry, and now I understand why people feel the way they do. It is hard to change people's minds; but you can with integrity, and just TREATING PEOPLE THE WAY YOU WANT TO BE TREATED. I understand that this is a sale that hardly affects the dealership probably; however that doesn't mean that it is not important. It shouldn't be the client's fault that there was some sort of lag in the process, which could have been fixed if they would perhaps understand the situation to more than the fact that the client is 'badgering' them. No one likes to constantly be on hold, or feel like they are a pest, this should not be something that I would or should have to worry about in a normal situation. Giving the client a complete runaround; indirect non-answers; not returning phone calls; trying to ignore the situation; should not be the way a business functions, let alone a business where customer service is a high priority. Hopefully the rest of the story will go much smoother from here, but it looks highly unlikely. More

I really disappointed about this dealer. I had an issue with my car stirring and went to check what is wrong with it. My car is a Toyota used certified vehicle with comprehensive warranty, but they wanted with my car stirring and went to check what is wrong with it. My car is a Toyota used certified vehicle with comprehensive warranty, but they wanted me to take my car back to the original dealer which I bought. When I contacted for service appointment I clearly communicated that this was bought from different dealer and got clarified whether I will get the warranty coverage. But when I went for the checking they were telling totally different story and were really rude on me. I will not recommend any one. More

Very poor service. I went for oil change on my camry and they forget to reset the oil change indicator. Previously i went for my window repair they gave me estimate of one day and set the appointment. When they forget to reset the oil change indicator. Previously i went for my window repair they gave me estimate of one day and set the appointment. When i went to get it fixed after end of day they said they don't have spare and advised me to take my car back which was opened for repair. What should i conclude out of this they don;t have any idea about repair estimates time.I will not recommend any one. More

Last year, we purchased a car at Toyota West, because we never felt that Tansky was "hungry" enough for our business. We thought this year would be different. I did not want to drive to Toyota West this yea never felt that Tansky was "hungry" enough for our business. We thought this year would be different. I did not want to drive to Toyota West this year, but I am going to now. The 72 months interest-free enticed us. We were approved online and test drove our Sienna. We were given an e-Price with its "No HAGGLE, NO GIMMICKS" guarantee. I agreed to the price. Today, we received a note that the 60 months (what we selected instead of 72) interest free did not include a $1,500 rebate. The representative, Jeremy Ellis, said it was an oversight on their part. This raised our price to $25 more a month. After closer inspection to the fine print, I found that the language was confusing and contradictory: Line one: Internet price includes all rebates, incentives and special advertisement offers. Next line: Tanksy exclusive 0% for 72 months may not be combined with anoy other promotion or e-pricing. To me, this is not "no haggle, no gimmicks" as they preach as gospel. Moreover, the sales representative said they do everything possible to be "ethnical." They made car buying frustrating and once again, seemed disinterested in selling a car. The image they convey is that the cars will sell themselves, and other customers will come along anyway. i would suggest going to Toyota West instead. These guys are not hungry and are not "transparent." I am very disappointed because my wife and I really liked the vehicle and now we have to walk away and start over. More

This was my first car purchase, and it was AWESOME!!! I had graduated in Dec and needed a new car with the help of the graduate financing. I initially only came to test drive cars since I was still debatin had graduated in Dec and needed a new car with the help of the graduate financing. I initially only came to test drive cars since I was still debating between leasing and buying. My first car I ever had was a camry so naturally I wanted another one. I test drove the camry hybrid and fell in love with it only to be let down by the knowledge that the graduate financing does not apply to the hybrids. So I settled on a regular camry, but it NEEDED to have a moon roof. There wasn't one there on the lot with a moon roof and I wasn't expecting to buy, but Warren was great so I ended up buying a new camry with getting the moon roof installed. I bought it on a monday and was driving it on thursday. Before I left the lot Warren showed me how to use the blu-tooth hook up for my phone, and now I rarely listen to the radio. I had a great experience with Tansky Sawmill and if I ever need a new car I will be going back to them! More

My mom and I went in to check out the Toyotas and we were with our friends whom already put a deposit on the Toyota that they wanted the problem was that he pre-ordered the Toyota in May of 2012 and every ti with our friends whom already put a deposit on the Toyota that they wanted the problem was that he pre-ordered the Toyota in May of 2012 and every time he went back to check on the status of where the Toyota was the dealership kept telling him "oh it'll be here next month...next month....next month...and then finally said it would arrive in September." They only finally gave us a real answer of the arrival of the car when we went to the dealership and confronted them about the car, my mom's friend's son needed the car for work; the dealership assured him before that it would arrive earlier before his mom got back from vacation because they currently only have one car and needed another car for work. The people at the dealership led us around in circles and could not come up with one straight answer. We also asked the dealership about cars of the same models and we were told that they have already sold them to other people which made me- especially angry because my friend here preordered the car and after 4 months he was told he would not get the car until September. The Manager was also very rude, we wanted a guarantee that the car would arrive when they said so but they could not give the guarantee. The manager also said "I cannot guarantee the sun will come up tomorrow". Well, of course it will come up....even a child knows that I would even be willing to bet my own life that the sun will come up tomorrow...It was a very unpleasant experience with Tansky Toyota. Since I was also looking for a car I went to another dealership- Toyota West of Columbus and they had much more friendly service, and they were so much more upfront with us than Tansky Toyota. Honesty in my book goes a very long way. Toyota West of Columbus in my book, is one hundred times better than Tansky Toyota of Sawmill. At Toyota West we also asked about the same car my friend wanted from Tansky of Sawmill and they had one shipping in 10 days, and they GUARANTEED us that it would arrive before September, when we waited around 4 months from Tansky to obtain, Toyota West would obtain the car way earlier than Tansky- within 10 days it was going to be shipped out....If you are going to buy a car I would recommend going to Toyota West of Columbus they have superb treatment of their customer......in all honesty....do not ever go to Sawmill Tansky....before even heading there my mother and brother both disliked the customer service.( It was not their first time there but was my first time). More

The entire process was easy and seamless; love Scion's Pure Pricing. No pressues, the price is what it is. As for Warren, I would highly recommend requesting him. He is very personable and friendly, and k Pure Pricing. No pressues, the price is what it is. As for Warren, I would highly recommend requesting him. He is very personable and friendly, and knew the Scion FR-S inside and out. In the middle of the deal, I had to leave and Warren did not pressure me to stay at all. Per my request, he called me and discussed the deal further and then set up a new time to meet. I would highly recommend Tansky Toyota/Scion as well as Warren. It was the best car buying experience I've ever had. More

We had the best buying experience in Dublin, from sales We had the best buying experience in Dublin, from sales to finance to the parts department and service. This dealership is by far tops in Dublin! The We had the best buying experience in Dublin, from sales to finance to the parts department and service. This dealership is by far tops in Dublin! They are friendly and respectful. We went to many dealers this spring in search of buying not one but two cars. They won our business! More

K C was very friendly and did a great job on getting my car serviced in a timely manner and at a reasonable price. I am very satisfied with my experience at Tansky Toyota and will recommend them to all m car serviced in a timely manner and at a reasonable price. I am very satisfied with my experience at Tansky Toyota and will recommend them to all my family and friends. More