Tanner Motors - Service Center

Recall work. You worked on my wife’s car and sent it home with us. My son, a new driver, drove it home. The next time my wife went to drive it she was unable to pu You worked on my wife’s car and sent it home with us. My son, a new driver, drove it home. The next time my wife went to drive it she was unable to put the car in “drive” until we wiggled the shifter around. This created a lot of stress for her as she wasn’t sure she’d be able to make it to her long commute that day. Such work suggests to me that the job may not have been thoroughly checked or even tested before it was claimed finished. Are cars test driven or just hurriedly moved from the garage to the parking lot and keys passed back to the desk manager? I sense that many people are moving too quickly these days and not checking their work. At another garage in town (not yours) I found a set of tools laying in my engine days after they worked on it! If you want to be the best customer service garage in town…which I sense you’d like to be, why don’t you implement a program where all vehicles are thoroughly checked before they are passed back to customers...a sort of “systems checked seal of approval” guarantee. That would put you up a leg up on the competition. More

Recalls Parts where on hand, repairs where made in a timely fashion. Was able to leave vehicle in the morning and pick up at lunch break, worked out great. Parts where on hand, repairs where made in a timely fashion. Was able to leave vehicle in the morning and pick up at lunch break, worked out great. More

My technician was the BEST They changed my oil & filter and rotated my tires as needed. Found my battery was failed and fixed my check engine light. Everything was great. They changed my oil & filter and rotated my tires as needed. Found my battery was failed and fixed my check engine light. Everything was great. More

Very helpful and courteous. I’ve always had good service when my vehicles need an oil change or repair service. Good explanations on Questions I had about issues. Prompt and ef I’ve always had good service when my vehicles need an oil change or repair service. Good explanations on Questions I had about issues. Prompt and efficient service. More

Partially completed Two problems, one which needed a back ordered part and will be completed later. The other which was supposed to be only a filter, but less than 24 hou Two problems, one which needed a back ordered part and will be completed later. The other which was supposed to be only a filter, but less than 24 hours later the issue remains. Luckily, with the back ordered part I will need to return to the dealership and hopefully the other issue will get fixed correctly then. More

Fast, friendly, courteous My experience has always been met with fast, friendly and courteous experiences. I would recomend the oil change package offered. Clean waiting room w My experience has always been met with fast, friendly and courteous experiences. I would recomend the oil change package offered. Clean waiting room with a few options for drinks and snacks. More

Heating I just wish they would have figured out the heating issue so I don’t have to pay them labor again when I have to take it back. I just wish they would have figured out the heating issue so I don’t have to pay them labor again when I have to take it back. More

Terrible service Brought in for insurance estimate for engine bay fire, ok'd by insurance to remove valve cover to check for damage, 2 months later all they've done is Brought in for insurance estimate for engine bay fire, ok'd by insurance to remove valve cover to check for damage, 2 months later all they've done is pressure wash the fire extinguisher powder off (very poor job of that) put down what I told them was wrong with it on the estimate, and can't tell me if the paint on firewall is damaged. Then tell me they can't get the parts to fix it because they're no longer available. Got angry removed vehicle from dealership. When picked up had obvious fire wall paint damage, no bolt had ever been removed to check for further damage, their estimate was about $5700 without paint repair. Paint repair at another facility estimated at another $2100. Took vehicle home did work myself, cost approx $1000 and took less than a day to complete. Called and filed a complaint, was told the manager would call me back in a couple days have never heard from them again. Go figure 🤬🤬🤬 More

Quick They were fast with the repair and very polite. Will continue to use their services when needed again in the forthcoming future. Thank You for the ser They were fast with the repair and very polite. Will continue to use their services when needed again in the forthcoming future. Thank You for the service More

Exceptional customer service. Tanner Motors has outstanding customer service. Very helpful and friendly. Very knowledgeable. They give you a lot of information on what needs to be Tanner Motors has outstanding customer service. Very helpful and friendly. Very knowledgeable. They give you a lot of information on what needs to be done and make sure you understand the process. More