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Tanner Motors - Service Center

Brainerd, MN

4.4
730 Reviews
Call Service Center (218) 829-3597

730 Reviews of Tanner Motors - Service Center

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August 29, 2024

Everyone was curteous and helpful. The appointment was timely and the work was done to my satisfaction. More

by kjotremba56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Tanner Motors responded

Thank you for the 5 stars! Timely and satisfied is what we strive to do every time, Thanks!

August 25, 2024

Felt that the multi point inspection was glossed over, as brakes need to be replaced. Also gave coupon at check in and that was never added to our invoice. More

by stacbednarek
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mya Pritchard
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Aug 27, 2024 -

Tanner Motors responded

I wanted to reach out I am in the process of collecting information from Glen the Service Manager, please reach out I would like to hear more about your experience with our service team. You can call me Jeremy Marketing or Glen the Service Manager at 218 454 3600

August 19, 2024

Arrived at the shop, sat down to read the paper, and within a short period of time, was told it was ready! Amazing More

by sply3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Tanner Motors responded

Great to hear! Fast service is always appreciated.

August 19, 2024

Trapper was great to work with! Also John and Casey are wonderful with helping me questions I have. Those 3 guys are a great team! More

by y0vals0n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trapper, Casey and John
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Aug 19, 2024 -

Tanner Motors responded

Thank you for the 5 stars! good to hear about our Service Team, they are all pretty great! I will make sure they get the kudos they deserve!

August 04, 2024

Tanner Motors has always given good service in a timely manner. However, I wish the service techs would reset the information console back the way I had it. This time the Reset Oil Life window was open a More

by BHAYEN60954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Tanner Motors responded

Sorry about the Oil Life Monitor not being reset perhaps you could call in and we can walk you through restarting it without making a trip in? I will share this with my Service Manager and make sure it is addressed with the Technicians.

August 01, 2024

Staff was friendly, knowledgeable, and answered my questions. Service was completed in a timely manner. More

by SANDYSCHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Tanner Motors responded

Sandy Thank you for the 5 star review! Good to hear your questions were answered and service was completed in a timely manner. We strive to provide great service to our customers!

August 01, 2024

Tapper did a great job again with my truck while in for service. Communicating is strong More

by AJBASEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (Heinee) Heinlen
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Aug 05, 2024 -

Tanner Motors responded

Awesome Good to hear and thanks for the 5 star review!

July 29, 2024

Fast service. Finally got to interact with an employee who was friendly and knowledgeable. Typically experienced terrible customer service at Tanner. More

by maggiekva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Was never told anyone’s name
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Jul 29, 2024 -

Tanner Motors responded

thank you for the review, I will talk with our service department and make sure they continue to be friendly and knowledgeable, and use their names so you know who you are working with.

July 26, 2024

Outstanding to work with sales team was great will recommend to everyone very professional salesman More

by bsample40
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Swedberg was exceptional , Travis Klun
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Jul 29, 2024 -

Tanner Motors responded

Thank you for the 5 star review!! So happy you had a great experience with us!

July 22, 2024

Every single time I bring my vehicle I am receiving different care, the inconsistency is very frustrating! They were nice and prompt with the oil change though More

by SANLIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen Ertl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2024 -

Tanner Motors responded

I apologize for the inconsistency while having your vehicle serviced. I would like to learn more about your visit if you would call 2188293597 and ask for Glen the Service Manager or Myself (Jeremy) Internet and Marketing Manager so that we may address your concerns.

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