Back

Tanner Motors - Service Center

Brainerd, MN

4.4
730 Reviews

730 Reviews of Tanner Motors - Service Center

Sort by
November 29, 2024

Went in for oil change, they did inspection on my 2023 Chrysler 300 and told me I needed new tires. They gave me 2 tire quotes on tires they do not have in stock and cannot get. They didn't give me a quot More

by Suzietskitchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen Ertl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Tanner Motors responded

Thank you for sharing your experience with us. I sincerely apologize for any inconvenience caused during your recent service visit. We aim to provide clear and helpful service, and I regret that we fell short in this instance. I understand how frustrating it must have been to receive quotes for tires that were unavailable and not get a quote for options that were in stock, even after you asked. This is not the level of service we strive to deliver, and we will address this with our team to ensure it doesn’t happen again. I’d like to make it right for you. Please feel free to contact me directly at 218 454 3600, and I’ll personally assist you in finding tires that meet your needs and are available promptly. We appreciate your feedback and the opportunity to improve. Thank you for bringing this to our attention. Glen Ertl

November 28, 2024

I believe my service advisor was Adrian. He scheduled my appointment and handled the paperwork. Very satisfyed with him and the service. Thanks More

by mjviehauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Nov 29, 2024 -

Tanner Motors responded

Thanks for the 5 star review! glad everything went well!

November 24, 2024

When paying for my service visit, I thought that my keys were misplaced. The staff spent much time and effort into finding my keys. It turns out I had them in my pocket all along. Despite that, they were ve More

by mcnally1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Tanner Motors responded

Those pesky Keys!! Glad you found them, and that everyone was supportive of you in your search! Thank you for the 5 Star Review we apricate it!

November 22, 2024

people were very friendly and asked if there was anything else they could do for me. The service work was done promptly and correctly More

by BOB4619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrain
Nov 22, 2024 -

Tanner Motors responded

Thank you for the 5 star review. Friendly, Prompt service done correctly is key!

November 16, 2024

We had our oil changed on our Ram truck. The service department sold us on rotating the tires. They broke off a lug nut in the process then wanted us to pay close to $300 to fix it. The part More

by MARILYNBURGGRAFF
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Wing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Ertl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Tanner Motors responded

Thank you for sharing your feedback. I sincerely apologize for the frustration and inconvenience you experienced during your recent visit to our service department. After reviewing the situation, it appears that the issue with your lug nut was caused by it being cross-threaded, which resulted in it snapping upon removal. Unfortunately, this kind of repair requires additional time and labor to correctly repair the lug which snapped off to insure your safety. I understand this is a frustrating situation, and I recommend reaching out to the last service provider who worked on your wheels to seek reimbursement, as they may be responsible for the cross-threading. We value your business and take your feedback seriously as we strive to improve. Thank you for bringing this to our attention. Sincerely, Glen Ertl

November 09, 2024

Got in right away and finished when they said it would be done. Very pleased More

by JDMACDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Tanner Motors responded

Great to hear it was done when it was supposed to!

October 25, 2024

2 recalls on my vehicle was the service done. It was done in a timely manner. The attendant at the front desk was knowledgeable and curious. More

by SMSOLEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Tanner Motors responded

Great to hear. thanks for the 5 stars!

October 19, 2024

Thank you for your good and thoughtful service. It is appreciated very much. Gary Thorman More

by APRIL101957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Tanner Motors responded

Thoughtful service couldnt have said it better myself! and thank you for the 5 star reivew!

October 16, 2024

None at this time. None at this time none at this time none at this time. thanks. More

by lfarrar11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Tanner Motors responded

Thanks for the 5 stars!!

October 12, 2024

They provided great service. And decent amount of time getting my vehicle in and out of their shop More

by MAMAHEMA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Tanner Motors responded

Thank you for the review, would like to hear from you how we could improve the price transparency for next visit so we can get you to 5 stars. please let us know. you can call at 218 454 3600 and ask for Glen or talk to your service advisory the next time you are in.