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Tanner Motors - Service Center

Brainerd, MN

4.4
716 Reviews
Call Service Center (218) 829-3597

716 Reviews of Tanner Motors - Service Center

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December 29, 2024

Did a Great job and got right to it. Appreciate getting vehicle in on short notice. More

by RAVELSGARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Tanner Motors responded

Getting you in and our on short notice is great. thank you for the 5 stars!

December 27, 2024

They were upfront honest and got it fixed quickly. I would recommend them for my next service. More

by BREKKEN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Tanner Motors responded

Thank you for the kind words for our service department, and recommending us!

December 21, 2024

it rides alot beter i feel a lot beter driving it now it has new brakes More

by Thomasdeck100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Tanner Motors responded

Stopping is pretty important! Thanks for the 5 star review, and taking the time to answer some questions, I do see service time was a little lower, I know we are working on setting realistic time expectations, and good communication. Have a great Holiday! and again thanks!

December 17, 2024

+ Did a great job getting me in service was great a little disappointed my car was not under warranty. I bought 4 months ago and it was under 1000 miles. Had to replace my battery and now my starter an More

by hillary49US2001
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Tanner Motors responded

Thank you for taking the time to share your feedback with us! We’re glad to hear that you had a positive experience with our service team. We understand your frustration regarding the warranty situation and the unexpected repairs so soon after your purchase. While some components may fall outside of the warranty coverage, we’d be happy to review your specific case further and see if there’s anything we can do to assist. Please reach out to us directly so we can discuss your concerns and explore potential solutions. Your satisfaction is important to us, and we want to ensure your experience improves moving forward. Thank you for giving us the opportunity to address this!

December 10, 2024

They are very professional and nice at the desk. They got my car on and out in no time at all. Thank you More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Tanner Motors responded

Cheryl Great to hear everyone was professional when you got your Jeep Serviced! Thank you for taking the time to give them 5 stars and share your experience.

December 10, 2024

Easy, quick, convenient and good value. Will be back for sure. Car wash was good too. More

by DRIEGERT94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Tanner Motors responded

Couldn't have said it better ourselves, we love our car wash thank you for your review.

November 29, 2024

Went in for oil change, they did inspection on my 2023 Chrysler 300 and told me I needed new tires. They gave me 2 tire quotes on tires they do not have in stock and cannot get. They didn't give me a quot More

by Suzietskitchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen Ertl
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Tanner Motors responded

Thank you for sharing your experience with us. I sincerely apologize for any inconvenience caused during your recent service visit. We aim to provide clear and helpful service, and I regret that we fell short in this instance. I understand how frustrating it must have been to receive quotes for tires that were unavailable and not get a quote for options that were in stock, even after you asked. This is not the level of service we strive to deliver, and we will address this with our team to ensure it doesn’t happen again. I’d like to make it right for you. Please feel free to contact me directly at 218 454 3600, and I’ll personally assist you in finding tires that meet your needs and are available promptly. We appreciate your feedback and the opportunity to improve. Thank you for bringing this to our attention. Glen Ertl

November 28, 2024

I believe my service advisor was Adrian. He scheduled my appointment and handled the paperwork. Very satisfyed with him and the service. Thanks More

by mjviehauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Nov 29, 2024 -

Tanner Motors responded

Thanks for the 5 star review! glad everything went well!

November 24, 2024

When paying for my service visit, I thought that my keys were misplaced. The staff spent much time and effort into finding my keys. It turns out I had them in my pocket all along. Despite that, they were ve More

by mcnally1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Tanner Motors responded

Those pesky Keys!! Glad you found them, and that everyone was supportive of you in your search! Thank you for the 5 Star Review we apricate it!

November 22, 2024

people were very friendly and asked if there was anything else they could do for me. The service work was done promptly and correctly More

by BOB4619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrain
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Nov 22, 2024 -

Tanner Motors responded

Thank you for the 5 star review. Friendly, Prompt service done correctly is key!

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