Tampa Honda

Had my car in today for scheduled maintenance. Welcomed by a nice guy, Shawn I think was his name. Touch free and masked to sign in for my appointment. I was very glad because I had a cold and didn’t wan by a nice guy, Shawn I think was his name. Touch free and masked to sign in for my appointment. I was very glad because I had a cold and didn’t want to give it away to someone else. Drake Alexander talked with me right away about what I wanted to have done. He took my car in almost immediately. It only took a little over an hour to accomplish 4 requests. In the meantime, Shawn helped me get a hot cup of coffee while I was waiting outside (and it was excellent coffee). Drake had my paperwork completed in no time, walked me to my car, and got me on my way. All my requests were completed and my CRV is running great! I was very impressed with the professionalism and strong customer service at my visit today. Smooth, pleasant experience! More

I scheduled my Honda CR-V for the airbag recall, and the service was prompt as the work was performed in the same day. The Service Manager Ray Maxwell was excellent in addressing my customer concerns and service was prompt as the work was performed in the same day. The Service Manager Ray Maxwell was excellent in addressing my customer concerns and responsive in communication throughout the process. Keep up the good work! More

Thank you so much Tampa Honda for keeping my car running so clean and smooth! And a very special thanks to Dennis Hurt, my service advisor, for being so awesome! Dennis is super helpful and honest. Dennis i so clean and smooth! And a very special thanks to Dennis Hurt, my service advisor, for being so awesome! Dennis is super helpful and honest. Dennis is extremely diligent, knowledgeable, and thorough at his job. Every single time I get my car serviced at Tampa Honda, it is an absolute delight. I would highly recommend this shop to any person! More

The initial car buying experience, was great. After that, not so much. I purchased a 2021 Honda CRV the Wednesday after labor day. My car payment wasn't due until 09/25, so I figured 3 weeks was plen that, not so much. I purchased a 2021 Honda CRV the Wednesday after labor day. My car payment wasn't due until 09/25, so I figured 3 weeks was plenty of time for them to pay off my trade. WRONG. As 9/25 approached, I reached out to Ariana Oliva, the finance manager who's actually at a Toyota dealership. I told her it had been 3 weeks since I purchased and traded and asked for the status of them paying off my car. She said she would look into it, and get back to me. She may have sent the initial email, but she never followed up with me. I emailed her 10/7 asking again for status, and provided her with an updated payoff amount. They said they would get it handled. I followed up again 10/18 for status as the car had still not been paid off. And told them how frustrated I was with the process as it had been 6 weeks since the trade in. At this point, I had to call my lender and beg them not to report a late payment on my credit report and explain to them how ridiculous the dealership was. Then, 10/21 I had to reach out again. My lender had received payment, but not for the full amount. So I gave her the remaining balance info. 10/28 I followed up again, as the remaining balance was still reflected on my account, now nearly 2 months later. Today, 11/3 Tampa Honda had the NERVE to call me not once, but TWICE, asking ME, to get with the lender to find out why they wouldn't release the title to the vehicle. Was I snippy to the two ladies who called? You bet I was. I let them know they needed to speak with their own finance department to find out what was going on, because to my knowledge, the lien had not been paid in full. Later this afternoon, my lender called me and told me they couldn't release the title yet because they had just received the final payoff YESTERDAY, and it takes 7-10 days to process. All in all, it took from 9/8 when I traded in my car until 11/2 for them to pay it off. I will NEVER purchase another vehicle there again. More

Service was scheduled on line. When arriving was told the car had to be left overnite. Was told another service would only take one hour to complete, over 2 hours later finally rec' my car after being told s car had to be left overnite. Was told another service would only take one hour to complete, over 2 hours later finally rec' my car after being told several times it would be ready in a couple minutes. More

Purchased a brand new car and this is my second visit for repair within 2 weeks. First repair my sun visor popped out of the socket while I was driving. Second issue was an error message on my dashboard sta repair within 2 weeks. First repair my sun visor popped out of the socket while I was driving. Second issue was an error message on my dashboard stating to see my dealer with the check engine light on. Asked to speak to a supervisor on my experience and I was questioned as to why from the representative (after asking a couple times before and my question being disregarded). Was told that a supervisor can’t do anything but he will try and have someone call me to “listen to my feelings.” No empathy or care in the world. If I knew I would have had issues with a brand new car and received poor client experience I would have brought my business elsewhere. More

The service department is terrible. I’ve had to bring my car in here several times to get it fixed and they refuse to do anything each time. My breaks were bad and they tried to tell me they weren’t and did car in here several times to get it fixed and they refuse to do anything each time. My breaks were bad and they tried to tell me they weren’t and didn’t even take the tires off to check. My tires are all popping because they put the wrong tires on and they refuse to fix that either. They don’t care about anybody’s safety all they care about is money. They scammed me into even buying the vehicle in the first place and told me my payments would be way different than what they are and I tried to trade it in with them and they tried to tell me my car depreciated 10k in 5 months. Don’t come here! This is the biggest mistake I’ve ever made buying a car from them! They entire place is extremely unprofessional and rude! More

4 attempts at various types of service with my Van. Every time there has been an issue the lack of professionalism is overwhelming. Tried to have the manager resolve it and he blamed us Every time there has been an issue the lack of professionalism is overwhelming. Tried to have the manager resolve it and he blamed us More