Tallahassee Ford - Service Center

Great service Fast and competent service. Their checklist is comprehensive. Their techs are friendly. Customer lounge is comfortable. Cookies and beverages are good Fast and competent service. Their checklist is comprehensive. Their techs are friendly. Customer lounge is comfortable. Cookies and beverages are good. WiFi works well. It was an outstanding experience. More

Routine service With my busy schedule I need my truck and need it fast make my living with it. They get me in and out of there fast! With my busy schedule I need my truck and need it fast make my living with it. They get me in and out of there fast! More

Beware of no good maintenance contracts!! UPDATED!! UPDATE 9/15: I got a response from Dave Irwin on the matter of my car and was very pleased with his response to my complaints. Dave had the situation UPDATE 9/15: I got a response from Dave Irwin on the matter of my car and was very pleased with his response to my complaints. Dave had the situation cleared up in hours and I picked up my vehicle the next day. Thank you Dave. I have had my Infiniti G37 in this service department since 9/3 due to a sunroof leak that allowed water to drain behind the dashboard causing an electrical shortage when driven. This is a vehicle that I purchased from this dealership with a very expensive maintenance agreement suggested to cover most repair needs for this vehicle. Instead what I have gotten from the service department is that the first couple of days they didn't even look at the vehicle because 'they didn't have the right tools to work on it'. I guess you needed an Infiniti air hose to blow out the sunroof drains. I was next advised that the battery was dead and wasn't charging so I needed to buy a new battery before they could assess repairs so that they could start the car and move it to the bay. I have been hearing that same excuse for not working on the car for a week. I guess there is no other battery or jumper cables available to start the car and make a repair assessment. At this point, I have to consider that this dealership has no intention of honoring the maintenance contract they sold me. I am currently waiting for a return call from the service manager and if I should not hear from him I will try the owner or GM. Additionally, I think it is time to consider other complaint options. More

THE STAFF DID NOT SEEM TO FRIENDLY I HAD A RECALL ON MY 2008 MUSTANG THE SERVICE WRITER WHO WAITED ON ME, TREENA ANDERSON WAS VERY FRIENDLY AND NICE SHE WAS VERY GOOD AT HER JOB. SHE E I HAD A RECALL ON MY 2008 MUSTANG THE SERVICE WRITER WHO WAITED ON ME, TREENA ANDERSON WAS VERY FRIENDLY AND NICE SHE WAS VERY GOOD AT HER JOB. SHE EXPLAINED EVERYTHING THAT WOULD BE DONE TO MY CAR MADE ME FEEL WELCOME. I PASSED A FEW OTHER SERVICE WRITERS, NOT ONE SPOKE TO ME, THERE WAS SALESMAN WHO PASSED BY ME WHILE I WAS SEATING OUT SIDE WALKED RIGHT IN FRONT OF ME HE COULD HAVE GOOD MORNING SIR ARE BEING TAKE CARE OF IN FACT HE DID NOT LOOK TO HAPPY ANYWAY. I WILL TELL NOW I WOULD ONLY COME TO HAVE MY MUSTANG TAKE CARE OF IF I WAS THE MANAGER I WOULD SURELY HANG ON TO TREENA ANDERSON, SHE IS THE ONLY PERSON WHO MADE ME FEEL WELCOME. THANK YOU SO MUCH TREENA ANDERSON FOR YOUR OUT STANDING CUSTOMER SERVICE. THE 5 STAR BELOW FOR FRIENDLINESS IS FOR TREENA ANDERSON. ROBERT GOINGS More

Great service by Colby Bass! I just want to say Colby Bass did a great job on my Service experience. I brought my Lincoln MKC in for a recall on my embedded modem, oil change and I just want to say Colby Bass did a great job on my Service experience. I brought my Lincoln MKC in for a recall on my embedded modem, oil change and detail. My are was ready the same day and the detail person did an excellent job on my car. Both Cobly and the detailer provided EXCELLENT CUSTOMER SERVICE!!!! Thank you both for making my experience a great one! More

Excellent Service Assistance We bought a CMax in August 2014 from this dealer and our salesman Seth Garret was great. Recently, we needed a small defect repaired that had been a p We bought a CMax in August 2014 from this dealer and our salesman Seth Garret was great. Recently, we needed a small defect repaired that had been a problem for months. Tallahasse Ford Service fixed the problem promptly, but the car was just out of warranty. We paid the bill, but told the Sales Manager that perhaps Ford could cover the repair. The manager checked and said Ford could not cover, but that the dealer would reimburse the amount. I was grateful to have the issue researched so quickly, regardless of the final result. I very much appreciated the prompt courtesy and professional response. Excellent treatment. More

Tallahassee Ford's Service Department - SUCKS! If your service department could mimic your sales department - you guys would be highly recommendable. But you guys take HOURS to inform someone abou If your service department could mimic your sales department - you guys would be highly recommendable. But you guys take HOURS to inform someone about THEIR car and sometimes sound annoyed when asked. It's day 2 for me now and I still don't have an update after numerous calls and of course my favorite - NO CALL BACKS! If you guys didn't fix my car - I probably would raise more sand, but its the process to getting it fix that's so horrible and dreading. More

Taken good care of They accommodated taking care of my year old battery and was able to get everything worked out. Thank you Chuck for your help with the matter. They accommodated taking care of my year old battery and was able to get everything worked out. Thank you Chuck for your help with the matter. More