Tallahassee Ford - Service Center

I purchased a 2016 Audi Q3 from our “family” owned Tallahassee Ford Dealer in August 2021 which, crippled me financially. Literally left myself and my 13yo daughter walking to and from wherever we nee Tallahassee Ford Dealer in August 2021 which, crippled me financially. Literally left myself and my 13yo daughter walking to and from wherever we need to go. On September 20th 2022 I took my car in for a full service(they had a coupon on their website) which, they tried to not honor. So I leave and on October 14th 2022 after hearing something banging around in my engine, I pop the hood and try looking for what ever was making all this noise. I end up having a friend over because, I didn’t believe what I was seeing or how to get to this thing. We end up pulling out an Allen wrench with the extender still attached along with a plastic cap that I would later find out was the cap to the oil they put in my vehicle (The Ford service guy told me that). After finding that my friend looks under the car and not only is the bottom very wet from something but, Ford also never reattached the underneath of my vehicle. I end up taking it to Capital euro cars but, the vehicle now has two oil leaks, a coolant leak, they also said that Ford used the wrong coolant in my car so, I also needed a new coolant reservoir and several missing gaskets. So I go to Ford about all of this and the service guy and a salesman tell me to go get my vehicle from Capital euro cars and they will make it right and put me in a different vehicle. I’m thinking great taking responsibility. I get there and they act like they have never seen or spoken to me before. They say they need to look at it and they will tell me what it is worth. I’m confused but, okay. When you bring your car in for service they always ask to do an appraisal. Well the difference in the appraisal from 9/20 to 10/28 is drastically different. I wish I could post the pictures. So the sales guy tells me they can’t do anything for me due to the leaks (WHAT THE WHAT). He then takes me outside and says, my best option is to let it be repossessed and try to get another car right before I let them take it. I was in shock and really trying not to cry in front of these people. December 22nd my car starts running hot and I have a massive leak. I take it to Ford, they have a new service manager, I’m thinking great maybe I can get some help. This guy seems great definitely going to help me out, I return the tools they left in my engine and leave hopeful. 3 days pass and the guy is not returning my calls or texts. Turns out he quit after a week. Two weeks later I start speaking with someone else. He also says he will make this right. They ask me to have capital euro cars call them, I do. Mind you at this point they have had my car for over a month now. The guy at Capital Euros cars tells me and them that, he obviously can’t prove what did the damage and tells me going in that Ford is well aware of this.. So the Ford guy calls me back chipper and says yeah, they can’t prove what did the damage so he can’t do anything. I can come get my car, they never even bothered to have anyone look at my car. So here I sit with a car I owe 26,000 on but, can’t drive. I work in Quincy at a job I love but, I can’t get there, an Uber is $70 one way. I can’t get approved for another because I already have a heavy car loan. The reason I am putting this out there now is to warn people. Tallahassee Ford is awful please don’t put yourself through what I’ve been through by doing business with them. I am literally walking and begging for rides while my $26,000 dollar vehicle just sits parked. It is truly devastating. Unfortunately for me, I don’t have several thousand dollars lying around to fix the car that one of Ford’s mechanic’s broke. Sadly Ford is to lousy to even take responsibility for there employees mistake. For a FAMILY OWNED company (one of the main reason’s I went to them) they seem to be corrupt from sales to service. However, they did let me know they would reprimand the mechanic who left his tools in my engine(gee thanks). Stay far away. More

This dealership is a total cluster. We took our 2009 Lincoln navigator in to diagnose and fix what we thought was a temperature blend door, actuator problem since another ford dealer ha We took our 2009 Lincoln navigator in to diagnose and fix what we thought was a temperature blend door, actuator problem since another ford dealer had diagnosed the problem again. 2nd time fixing it so it’s a headache we are familiar with. We explicitly asked to have the technicians identify any problems that might also be in the vehicle when replacing the temperature blend door actuator on the driver side. The tech took the dash out, replaced the actuator, put it all back together and the AC still did not blow cold on the driver side so he didn’t fix the issue. We asked to have it taken back to the shop and diagnose properly again, and they tried to tell us that they had to again take the entire dash out, and this time needed to replace the temperature / climate control “box”, and it would be $3,000 $4000 bill to fix it. I was willing to pay for the parts, but not the labor considering we explicitly told them to diagnose and fix whatever was wrong that caused the temperature blend door actuator to fail a second time. We had to escalate this to the general manager of the dealership, and then to the service manager as well in order to get this resolved. At the end of the saga here we still had a passenger front seat that was broken that they would not fix, it was not put together properly, a number of connections were not put together in the center console for the rear climate controls, and the rear heated seat is no longer working. I’m not certain of it but it appears one person was let go and another person reassigned because of all of the problems that this dealership had working on our vehicle. our passenger front seat being broken is one that I’m still very upset about. Although I am thankful that they did work with us in order to try to make some of the problems right, I would not purchase a vehicle from this dealership, nor would I ever have a vehicle service there again, given how they created new problems after fixing the existing one. More

I was stunned when I brought my truck in for service today. There was an apparent difference in the experience. I had always thought the service experience was mediocre at best. This time, no more wa today. There was an apparent difference in the experience. I had always thought the service experience was mediocre at best. This time, no more waiting to talk with someone when you drive up, no more searching for your service representative to find out what was going on with your vehicle. Everyone you saw at the dealership recognized you, was very helpful and extremely courteous. I walked in and saw a guy in a white Ford polo (different than everyone else) and asked him if the dealership changed ownership. He said no, but I am the new service manager. I told him the service experience was incredibly better. It was so obvious as soon as you drive in. Told him kudo’s and great job. Nice to see this in these times where we have lost our service mentality. Made my day. Good to know this is what you get when you hire a real pro who is has the right skills for the job. More

This is a horrible excuse for a dealership. First - Montana told me that my car was no longer under warranty. I had an issue and dropped it off on Thursday - was told by my advisor on Saturday First - Montana told me that my car was no longer under warranty. I had an issue and dropped it off on Thursday - was told by my advisor on Saturday that my car was still under warranty and then he said 'Montana must have thought you had a Ford'. Really? Ford does not make MKCs. Then he told me my car would be ready on Tuesday. No call on Tuesday so I sent a text - as that's how they operate. No response. I called and got Eric - who says my advisor, Richard left for vacation that morning - and DIDN'T think to call me and tell me the part for my car is on backorder. Then Eric told me that the dealership sold off all but five of their loaners because the market was hot and they ran out of cars to sell. But Lincoln owners are supposed to get a loaner when their cars are in the shop. NOPE. Not here. Eric said he would call Wednesday morning to let me know when they may have a loaner. So I called Lincoln. They told me that they'll reimburse me for a rental - $45/day. Hmmmm...but I have to pay UP FRONT. Okay - where exactly does one get a car rental over 4th of July weekend for $45/day? ....and to pay up front when I have other - medical bills to pay. Lincoln not being helpful either. I'm looking to sell the car - this was my second Lincoln....and will be the last. No call from Eric. I called around 11 - was told he'd call me back in a few minutes. Asked for Robert - the manager. They said he's busy and they are short staffed. Not my problem. No call from Eric. Called Lincoln again. Told them this is unacceptable. Clarissa at corporate said that Teresa, my CS rep said Tallahassee Lincoln had a loaner for me. Still no call from Tallahassee Lincoln. My husband got a voicemail from Lincoln corp. They reiterated $45/day reimbursement. No info on my car or the backordered part. No empathy from them. No apologies. xxxxty customer service all around. DON'T GO HERE. LINCOLN SHOULD STRIP THEM FROM THEIR ABILITY TO REPRESENT. THEY SHOULD ALSO STOP PROMISING LOANERS TO OWNERS. LOOKING TO SELL. More

It appears there was a misunderstanding concerning my key fob replacement. I went to have it replaced and didn’t get the key, just the fob. I had to return to the dealership on several occasions and spoke wi fob replacement. I went to have it replaced and didn’t get the key, just the fob. I had to return to the dealership on several occasions and spoke with both managers and eventually it was understood that I did not receive my key for the fob during the replacement .I’m glad it was taken care of with a sincere apology for my inconvenience. More

We had an emergency, fuel filter cracked on our diesel 250. This service dept was fantastic. Took us right in, explained the problem and had the service completed the next day. All involved were friendly 250. This service dept was fantastic. Took us right in, explained the problem and had the service completed the next day. All involved were friendly and helpful. They also found a nail in our tire side wall, big problem when towing a fifth wheel. We dropped our truck off late afternoon, early the next morning my husband had a text from the service dept and they were in communication with us several times. Work was complete by the days end. They were welcoming, polite and concerned. Thanks Tallahasse Ford, Magnolia Drive! More

I have dealt, and put up with poor customer service for the past 3 years. Today was the final straw as I dealt with 2 different schedulers to get a simple oil change on my Lincoln. The 2nd employee was rud the past 3 years. Today was the final straw as I dealt with 2 different schedulers to get a simple oil change on my Lincoln. The 2nd employee was rude and indifferent when I asked how 2 different employees told me 2 different things to get a date for this work. Her snotty reply was “no clue” with a take or leave it attitude. So I tried live chat to bring my complaint to someone’s attention & was told a supervisor a would contact me. I’m still waiting….. Bottom line this dealer is simply too busy to care about customer relations. I’ll take my business & money elsewhere. So much for the vaulted “Lincoln Experience”! More

Do not bother to make an appt dor service. It does not mean your car will be worked on - per the service manager. They have had my car for three days and still cannot tell me what they have done to it! mean your car will be worked on - per the service manager. They have had my car for three days and still cannot tell me what they have done to it! More

Had an emergency passing thru with our 2012 Ford Expedition. Contacted service center in the am. They knew we were coming & about the problem we were having & that we might need a tow .We got car to Expedition. Contacted service center in the am. They knew we were coming & about the problem we were having & that we might need a tow .We got car to them by about 3 pm. We talked to service, who instructed us to keep car running while we waited. After hour+ wait, they said we can't see you today. No help with a rental, no concern with our situation. Decided we better move on & hope that the next Ford Service Center has more concerns & better service for customers than this one has. More