Tallahassee Ford

Overbooked Service Nightmare I bought my certified pre-owned truck at a dealer in New Smyrna, but I live in Tallahassee. So when I was losing coolant a week after buying, I went t I bought my certified pre-owned truck at a dealer in New Smyrna, but I live in Tallahassee. So when I was losing coolant a week after buying, I went to Tallahassee Ford. First visit I was informed they were too busy, so I scheduled an appointment for 1p the next day. Took off work and headed for the dealer. The computer "lost" my appointment. I was again informed that they were too busy for me to simply wait. I set another appointment for 8a a couple of days later. I use my truck for work,and informed Bill of that from the beginning. I cleared my work schedule and arrived at 7:45 for my 8a appointment. I got a ride to my office, and did what work I could for the day. At 5, I hear it will be the following morning for my truck, so I clear another day of inspections I need to do to make a living. At 9a I call and find out my truck is on the hoist, and being inspected. 45 minutes later, I am called and told it needs a part from Atlanta, and it will be ANOTHER day. Now, the inspection of my truck appears to have taken no more than a couple of hours. Had that actually happened on the day I was scheduled, that part would have been ordered, and this would have been settled in two days. Because of their apparent chronic overbooking, they have cost me a 3rd day of work. The general impression I get is that they book the service dept far beyond capacity, and fail to communicate this to the customer. Had I been told 3 days to begin with, I would have scheduled accordingly, but instead, I was simply put off, repeatedly, with no consideration for my loss of income, due to their poor management. This is not how I treat clients and I do not understand how Tallahassee Ford feels this is an acceptable business practice. More

Lease of Ford Transit Connect My interactions with Diego Cabrera and Tallahassee Ford were fair, honest, and engaging. I would definitely recommend them for a purchase/lease of a My interactions with Diego Cabrera and Tallahassee Ford were fair, honest, and engaging. I would definitely recommend them for a purchase/lease of a new car/truck. More

New ford Escape Purchase I purchased my new ford Escape on Memorial Day. i was greeted by Diego immediately upon entering the lot and quickly found the exact car that i was l I purchased my new ford Escape on Memorial Day. i was greeted by Diego immediately upon entering the lot and quickly found the exact car that i was looking for. We were able to come to agreement on a deal that everyone could live with and I love my new car!!! The training that i received from Bill Hubbard on the systems in my car was great too! Everyone that I met was very attentive and friendly. Most importantly I did not feel patronized or threatened because I am a female. I will absolutely recommend this dealership to my friends. More

Buying a Truck I must admit that I really hate going to car dealerships. Hate it in fact. So, when we decided on purchasing a truck, we went online to a few dealersh I must admit that I really hate going to car dealerships. Hate it in fact. So, when we decided on purchasing a truck, we went online to a few dealerships. We reached out to all 3 via either email or instant chat. LaToyota from Ford was the only one to respond and offer to set us up with a visit to test drive the truck we were interested in. So, we went the next day. We were greeted promptly and the sales manager came out and set us up with Harry. Everything was so smooth from test driving the truck to signing on the dotted line. This was one of the best experiences I have ever had from a car dealership. I would highly recommend them to purchase your next car or truck. More

New 2014 Explorer If you need a new car, contact Seth. My deal was done on-line and over the phone and Seth came through with a good deal and delivered on everything t If you need a new car, contact Seth. My deal was done on-line and over the phone and Seth came through with a good deal and delivered on everything that was talked about. The Explorer was delivered to my driveway on time and in pristine condition. Seth even followed up when he was on vacation. They make customer service number 1. I would recommend this dealership to anyone I know that is in the market. More

Bought certified used car Everyone was very friendly, offering drinks, etc. Sales associate was very considerate and apologized for the wait time in the financing office. Time Everyone was very friendly, offering drinks, etc. Sales associate was very considerate and apologized for the wait time in the financing office. Time waiting is only complaint. Very good first car buying experience! More

Awesome Sales Consultant I would like to personally thank Mr Ken Eaton for working as hard as he did to get me in a vehicle. He went over and beyond any person would do to sel I would like to personally thank Mr Ken Eaton for working as hard as he did to get me in a vehicle. He went over and beyond any person would do to sell me my brand new Ford Edge! He treated me with respect and consideration and worked with me through the whole process. He was patient and diligent. He did everything he could do to get me in this vehicle and I consider him FAMILY! Thank you again! More

Wonderful Experience Over the past 6 months Mr. Bailey has been nothing short of a certified pleasure to work with! His knowledge base of the Ford product is beyond except Over the past 6 months Mr. Bailey has been nothing short of a certified pleasure to work with! His knowledge base of the Ford product is beyond exceptional and he has been a huge help in aiding my design of my new Ford FX4 that I am purchasing in November for daily use/ horse hauling. When I first came to Ford I had a laundry list of things I wanted my vehicle to be equipped with however, was also fairly new to the vehicle purchase experience and scared as this is going to be my first large financial purchase I've made. I'm not the most easy person to deal with as I can be knit-picky and stubborn and I'm also an accountant which causes me to be fairly nervous with large purchases, however Ryan was able to provide wonderful help when it came to modifying my requests for my vehicle to perfect it's performance for what I wanted to use it for and also helped me map out a budget in order to achieve the down payment I wanted so I could prepare for the most financially responsible payment I could afford. If you are looking for a salesman who truly cares for his clients, their needs, and their budgets, who is patient and knowledgable, and actually sticks to his word while consistently touching base with you as a client, this is the person I'd reccomend to anyone and everyone here in the Tallahassee Area. He will make sure you actually enjoy your car buying experience and feel welcomed. -Charlotte Salley More

Ken Eaton...Tallahhassee FORD Top notch when it comes to sales. Genuine guy - down to earth and couldn't be happier with our purchases! Went to several other dealerships in the Tal Top notch when it comes to sales. Genuine guy - down to earth and couldn't be happier with our purchases! Went to several other dealerships in the Tallahassee Area and they don't even come close when compared. Would not use any other dealership in Tallahassee again! More