Tallahassee Ford | Page 54

Awesome service, friendly salespeople Diego Cabrera and Eddie Calderon went above and beyond to make my wife and I a deal on a mint 2013 Black & Tan Ford Expedition. My wife, five-year-old Diego Cabrera and Eddie Calderon went above and beyond to make my wife and I a deal on a mint 2013 Black & Tan Ford Expedition. My wife, five-year-old daughter and I went to Ford Lincoln Tallahassee to really just look at the Expedition; we had no intentions of buying that day but were in the process of doing our research. During the weeklong car-hunt via the Internet, we found the Expedition on the dealership's website, but wanted to see it in person. Glad we did! We arrived about an hour before they closed - so I thought we would be rushed - not a chance. Diego, Eddie and finance folks stayed well past closing to put us in the SUV. Not only did they treat us right, they made the deal work. I'm glad we stopped. If you're looking for a salesman who doesn't really try to sell you, contact Diego Cabrera. He was absolutely amazing to worth with through the buying process. He didn't belittle us, talk down to us or treat us like the stereotypical "used car salesman." When we buy again, we're going to ask for Diego. Eddie Calderon was instrumental in helping close the deal. He wasn't pushy and was very knowledgable all the while working in tandem with Diego. He's a manager so he could pull out all the stops in the buying process - and he did. Great guy to work with and stayed super late to make sure we were all set. Eddie didn't just close the deal and go home. He (and Diego) made sure we got what we needed. They totally earned our business, and made us very happy customers. I highly recommend heading to Ford Lincoln Tallahassee for a vehicle. You won't regret it! More

Very personable and had our best interest in mind This is our second time purchasing a vehicle from Tallahassee Ford Lincoln with an equally enjoyable experience. We had thankfully worked with Diego C This is our second time purchasing a vehicle from Tallahassee Ford Lincoln with an equally enjoyable experience. We had thankfully worked with Diego Cabrera for our first purchase and was treated as an old friend the second time around. My fiancee and I explained what we were looking for and both Diego and Eddie Calderon found us a perfect vehicle at the right price. They even fought on our behalf to get a lower price. Whenever it comes time for us to purchase our next vehicle there will be no doubt in our mind where we will go. Thanks Diego and Eddie! More

Very Helpful and Low Pressure! I visited this dealership because they had several of the types of used cars I was interested in test driving, as well as a great selection of new car I visited this dealership because they had several of the types of used cars I was interested in test driving, as well as a great selection of new cars to test drive. I was a bit apprehensive visiting any dealership, as I had visited a different dealership in town the previous day and felt VERY pressured to drive one car, and buy it... right then! I obviously walked out of that dealership sans car... The experience I had at Tallahassee Ford Lincoln was TOTALLY different! These gentlemen could not have been more professional and helpful and low pressure! They obviously hoped I'd purchase a car, and the focus was on selecting the right car for ME--they wanted me to be happy with the car I chose! I was greeted warmly and professionally by Juan Ploch and we immediately sat down and I explained what I was looking for and what I wanted to test drive. Then he graciously walked the lot with me, showing me the cars we discussed and highlighting the pros and cons of each. I selected a combination of used and new cars to test drive, and Juan was extremely helpful with each car, showing me the features, making sure I knew where everything was (seat & mirror adjustments, and rear cameras for example). He was patient with me as I test drove cars with manual transmissions, too--each car had a different 'feel' for the clutch as well as the gear shifting. I did select a lovely used mustang to purchase at the end of my test drives! Eddie Calderon and Juan then worked together on getting the financing I requested at a great rate! I really want to stress how well I was treated here! Everyone I met was friendly! Juan and Eddie were a pleasure to deal with--and I was treated like a member of their family--with warmth, kindness and respect! More

fast, courteous staff! Everyone we dealt with was top notch! Our salesman, Diego Cabrera, was knowledgeable and incredibly courteous. Bring the whole family, because they ha Everyone we dealt with was top notch! Our salesman, Diego Cabrera, was knowledgeable and incredibly courteous. Bring the whole family, because they had movies in the lobby and hamburgers and hot dogs on the grill! We had a great time! More

Amazing experience. Very very pleased. Teena Anderson went above and beyond for me. I highly recommend her for help/pointers on service work. She was VERY truthful (which sales/service peop Teena Anderson went above and beyond for me. I highly recommend her for help/pointers on service work. She was VERY truthful (which sales/service people can be hard to trust at times). She stayed on top of things and kept in touch with me while my car was in there shop for the week. Yes, it was there a litter longer then expected ,but she got me into a rental and I understand they are a very busy dealer. This is the first time EVER that I have been so pleased in a situation like this. Thank you thank you Teena Anderson, your the best best best!!!!!!!!!!!!!!!!!!!! More

Great deal will always come back Harry is an outstanding sales man and does what he has to do to earn your business. Harry worked with Eddie to make a deal that was fair for everybody Harry is an outstanding sales man and does what he has to do to earn your business. Harry worked with Eddie to make a deal that was fair for everybody at the end of the day. More

Awesome service Great service, very friendly, all around best dealership I have been to with people acknowledging the customer snd helping them out. Ken eaton was a Great service, very friendly, all around best dealership I have been to with people acknowledging the customer snd helping them out. Ken eaton was a very great help. I highly recommend him as my next help to get another car and for other people the same. More

Job done but poor customer service I had to have my 2013 F-150 towed to this dealership after the truck stalled on the side of the road (for the second time in 2 weeks). The service ad I had to have my 2013 F-150 towed to this dealership after the truck stalled on the side of the road (for the second time in 2 weeks). The service advisor, Jeff Arnold, seemed uninterested at best in assisting, and perhaps downright annoyed. He took my information and said he would call me. After waiting several hours, I tried calling to see if there was any update. I kept getting re-routed, until finally someone said that Jeff was busy and took my name and number. I waited several more hours without a phone call back, so my wife brought me over to the dealership to see what was going on. When I got there, Jeff stated that they hadn't looked at it yet, again appearing very annoyed that he was being bothered. I asked if i could get a few things from my truck, and he pointed to a lot in the back forty of the parking area, and said "yeah, it's over there somewhere." I returned about 8:30 the next morning as my wife had a service appointment for her Ford Escape. I walked up to Jeff to see what was happening with my truck, and he walked right past me into the garage area. He came back and said they still hadn't looked at it, but that it was next on the list. We spoke to the service manager (not sure of his name), and he apologized, said they were short handed and set me up with a rental vehicle. I can understand being short handed, but this should have been communicated. They ultimately got the truck repaired, but the lack of communication as to what was happening with my vehicle and overall customer service was poor. So in the words of the Jay Peterman character from Seinfeld, "Thanks, I guess, for a job...done." More

Customer service at its best! I recently purchased a vehicle from Tallahassee Ford Lincoln Dealership and I received superb service and assistance from Sales Consultant Diego Cabre I recently purchased a vehicle from Tallahassee Ford Lincoln Dealership and I received superb service and assistance from Sales Consultant Diego Cabrera and Finance Manager Aubrey Goodson. From the beginning to end, the experience was hassle free. Moreover, I was able to leave with my dream car. Thanks! Raiford More

2012 Yukon XL Diego Cabrera and Sandra in finance were very knowledgeable and helpful. They made our car buying experience awesome!! I will definitely recommend the Diego Cabrera and Sandra in finance were very knowledgeable and helpful. They made our car buying experience awesome!! I will definitely recommend them to my friends and family! They stayed late on a Saturday afternoon to make sure I got to take my birthday present home!!! More