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Tallahassee Ford
Tallahassee, FL
652 Reviews
New to Tallahassee Ford? We’re glad that you’ve stopped by. While you settle in, we’d like to highlight the many reasons why you should stick with our dealership — there are plenty of tally marks that set us apart from the rest. Not only do we prioritize your valuable time in every interaction, but we provide exceptional customer service to every neighbor whether they buy from us or not. We like to call it our Hometown Promise. Shop our inventories with confidence thanks to our 20-Year/200,000-Mile Warranty, or start your custom order of a new Ford with our secure online form. From sales and financing to service and parts, we make it our business to keep our promises to you here at Tallahassee Ford!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 652 reviews
January 04, 2021
BUYER BEWARE. Purchased what we thought was 2019 F150 BUYER BEWARE. Purchased what we thought was 2019 F150 FX4. After taking home, realized that there were no skid plates (basic to an FX4). Took it bac BUYER BEWARE. Purchased what we thought was 2019 F150 FX4. After taking home, realized that there were no skid plates (basic to an FX4). Took it back to Tallahassee Ford to inquire and was told as a used vehicle, that an FX4 decal does not mean it is an FX4. What? So, they have a truck on the lot that displays (and sells) as an FX4 but is not really an FX4? Even our sales person was shocked. Talked to manager Bob Hewitt and he says, "That's the way it is" and "It's not up to the dealership to verify what we are selling is indeed what we are selling. That's the buyer's responsibility." Simply put, do not trust Tallahassee Ford. They are not honorable. They are deceptive. So much for supporting local business. More
by PJ
December 17, 2020
Had an emergency passing thru with our 2012 Ford Expedition. Contacted service center in the am. They knew we were coming & about the problem we were having & that we might need a tow .We got car to Expedition. Contacted service center in the am. They knew we were coming & about the problem we were having & that we might need a tow .We got car to them by about 3 pm. We talked to service, who instructed us to keep car running while we waited. After hour+ wait, they said we can't see you today. No help with a rental, no concern with our situation. Decided we better move on & hope that the next Ford Service Center has more concerns & better service for customers than this one has. More
by Southern Gal
Employees Worked With
Dennis Scott
December 10, 2020
We purchased a used F350 from Tallahassee Ford and what s great place. Lauren was by far the best. Go see her you wont regret it. Thanks to her and all the staff. great place. Lauren was by far the best. Go see her you wont regret it. Thanks to her and all the staff. More
by Mnprafler
November 10, 2020
I purchased a new Ranger in South Dakota before coming to Florida for the winter. I experienced problems with the box cover. John immediately looked it over and made adjustments to solve the problem. He w Florida for the winter. I experienced problems with the box cover. John immediately looked it over and made adjustments to solve the problem. He was very friendly and efficient. I am very grateful for his assistance! More
by bobsatter
Employees Worked With
John, who installs box covers.
September 30, 2020
Ask for Brienna she went above and beyond to provide amazing service! She is on point with everything she handled! Her professionalisms and communication skills are impeccable! amazing service! She is on point with everything she handled! Her professionalisms and communication skills are impeccable! More
by beauty2743
Employees Worked With
Brienna Rowan
September 30, 2020
I've just purchased a Ford Escape from Tallahassee Ford & I LOVE it! Ask for Lauren, she's absolutely incredible & will work with you... Thank you Lauren! I LOVE it! Ask for Lauren, she's absolutely incredible & will work with you... Thank you Lauren! More
by jomama
Employees Worked With
Sandra DeMay, Lauren Barrett
August 31, 2020
I scheduled service on my company van 2 weeks out. I was first on-site to drop it off the morning as scheduled at 7:30 AM, for simple reprogramming of the cruise control to enable this option. I had added first on-site to drop it off the morning as scheduled at 7:30 AM, for simple reprogramming of the cruise control to enable this option. I had added the necessary hardware and just needed a simple 15 minute program update. I was asked to leave it, which I did. Around 2:30 that afternoon I got a call from the service department stating they "overbooked" for the day and couldn't get to my van. No apologies, just can you leave it overnight. I reminded the person that it was a work van and I couldn't pull it from use for another day. I have to wonder why I made and appointment for 7:30 AM, if they weren't able to get to it the entire day. They had no problem sending me a reminder of my 7:30 AM appointment by email the day before. Why then couldn't they have sent an email at the end of the day before notifying me they needed to reschedule because they were backlogged. This is not customer service, it's a total disregard for customer service. It's a total disregard for the value of my time and the loss of a company vehicle from use for a day. Seriously, it will take less time to drive to Thomasville or Perry to get this done. Oh, and I do thank you for helping me make a decision on my next company vehicle. After much deliberation on which model Transit to buy, I decided to go Nissan instead as a result of this experience. I don't get a thrill out of giving this review highlighting poor service. I would much rather have good things to say and a properly programmed van. I only convey my honest experience. More
by fritz_75
Employees Worked With
Dennis Scott
August 07, 2020
Al Scott and his team put the time in to ensure I was satisfied with my new truck purchase. He was very flexible and did what was needed to get me in a new car. satisfied with my new truck purchase. He was very flexible and did what was needed to get me in a new car. More
by Steve from Tallahassee
Employees Worked With
February 17, 2020
Immediate service for long-distance traveler I was traveling from Illinois to Florida at the very end of December 2019 when I hit a raccoon. Did not notice until the next morning that part of my I was traveling from Illinois to Florida at the very end of December 2019 when I hit a raccoon. Did not notice until the next morning that part of my air deflector was detached and dragging. Drove to this dealership which was close by to where I had spent the night. A gentleman came out and took a look at the problem. I waited a mere few minutes before my vehicle was taken into the service area and the deflector was detached so my fellow travelers and I could continue on our next long drive to southern FL. The gentleman who first inspected my car problem also printed out the parts that I would need to order and have installed when I got back home. Can’t be more appreciative that my car problem was addressed so quickly so we could continue on with our trip!! People were friendly and professional. AND, NO CHARGE!! Thank you again! Your service was GREATLY appreciated! Paula DeLong Coal Valley, IL More
by Paula
Employees Worked With
Jacob Jarrett
February 16, 2020
John was straight forward, easy going, and honest. He made all the difference in me buying the truck or walking away. John is an excellent salesman! made all the difference in me buying the truck or walking away. John is an excellent salesman! More
by Cooper115
Employees Worked With
