Tallahassee Dodge Chrysler Jeep Ram Fiat
Tallahassee, FL
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After car shopping for over three weeks, I expected Tallahassee DCJ to treat me like all of the other dealerships I had attempted to do business with. However, my experience left me shockingly satisfi Tallahassee DCJ to treat me like all of the other dealerships I had attempted to do business with. However, my experience left me shockingly satisfied. From the moment I got out of my car, his smile and enthusiasm was contagious and made me optimistic about my choice to do business with Tallahassee DCJ. Despite my specific demands, Will was extremely patient and didn't fail to address all of my questions and concerns with excellent attention to detail. I am absolutely in love with my "new to me" Altima, as well as the cost that I purchased it for. I would recommend Tallahassee DCJ to anyone looking to purchase a new (or used) vehicle and also highly encourage you to speak with Will! Thanks again! More
Brian Donahue was very helpful and informative. I felt no high pressure, just facts and alternatives to my particular buying situation. I highly recommend Tallahassee Dodge! no high pressure, just facts and alternatives to my particular buying situation. I highly recommend Tallahassee Dodge! More
I recently purchased a vehicle from this dealer ship and can honestly say it was my best experience in dealing with a purchase of a new vehicle. Brian was very helpful from start to finish and everything f can honestly say it was my best experience in dealing with a purchase of a new vehicle. Brian was very helpful from start to finish and everything from the price to the interest rate worked out great. Thanks again and you have gained a returning customer. More
Over the years I have bought several vehicles from Robert Davis. He is a professional in everyway. He makes the sales process very easy. My needs in vehicles had recently changed and my Chrysler 300 would Davis. He is a professional in everyway. He makes the sales process very easy. My needs in vehicles had recently changed and my Chrysler 300 would no longer work for me. I needed a mini van with a chair lift for my scooter. Robert suggested a Chrysler Town and country. He help me select the right van and Robert made all the arrangments for the lift to be installed and it was very affordable. Thank you Robert for making a complicated purchase very easy. More
Well Tallahassee Dodge managed to do it again!! About a week ago My father and I was given a call from this dealership asking us about the previous services that we received from them and my father told th week ago My father and I was given a call from this dealership asking us about the previous services that we received from them and my father told them that he was very displeased with their service department and the sale of his third vehicle from them. A young man by the name of Alvie called us back on this situation asking us to give Dodge another chance to make the situation better but of course that did not occur. My father was completely done with Dodge after a young man by the name of Robert Davis swindle him into buying a 2010 Dodge Calber that was sold to us for $20,000 and the vehicle at that time was only worth $12,500. When we went to the dealership in the beginning about a year and a half ago we requested a SUV and Mr.Davis insisted on this vehicle even after we told him what we wanted. Now thanks to him it is impossible for my father and I to trade the vehicle because of the negative equity in the vehicle and also the vehicle was involved in an accident that was almost fatal because these cars cannot handle the impact of a rear end crash. Also he knew that these vehicles were going to be discontinued because Dodge was one of the companies suffering during the time that the auto industry had their ordeal. So the 2008,2009, and the 2010 Dodge Calbers were discontiued because of this situation. I don't know how these people sleep at night knowing that they got over on hard working individuals. So because my father told the dodge reprensentative that Dodge left a bad taste in his mouth and that he did not want to deal with Robert Davis ever again they decided to have a young man by the name of Alvie to contact us asking us to return to the dealership to see if we could rectify the situation and of course we did not. Alvie had no knowledge of the features in any of the vehicles,nor did he let me choose the vehicle of my choice. Now because my father told them that we did not want to go over a certain price or change the payment amount that we are already paying they started bringing out vehicles that I would never be interested in such as the Chrysler 200, the jeep patriot, and the compass. After I told Alvie that I would just keep the Calber and pay it off and purchase something I wanted from another dealer he then told us that the floor manager would come out and talk to us more in deatail, big mistake this young man by the name of Sean comes out and tells us that the Calber at the time we purchased it was sold at $20,000 and that we were not swindled which I still disagree with. He then asked what it was that we were interested in and I told him an SUV. So after them wasting our whole Friday he then came back to the table with a Jeep Liberty which was very nice but wanted my dad to give them a large down payment plus the Calber. Now they had already taken advantage of the us a year ago but then thought that we would be stupid enough to let them do it again. I told my father then that lets just keep the car and pay it off and I would just go take my chances at the auction and get a better vehicle than I received at Tallahassee Dodge. I WOULD NOT RECOMMEND this dealership to anyone because they are a rip off. They have five stars at the top of the sign but it really needs to be two. I don't wish bad things upon people but I hope the next time I pass by this dealership that there is a for sale sign out front and that there sorry vehicles are sent to an auction to be sold for the correct amounts. Signed still a very dissatisfied customer!!! More
I dropped my truck off for service (the ole girl is getting on in year's). I figured I would also check out the used trucks as I'm in the market to replace rather than keep repairing. Started seriousl getting on in year's). I figured I would also check out the used trucks as I'm in the market to replace rather than keep repairing. Started seriously talking about two trucks in particular with Tom McCray. Not only was he non-receptive of what I was looking for but he was terrible at customer service. While sitting at his desk to discuss prices for the two possible vehicles he stopped to text and to take a call while I sat there in awkward silence. The final straw was when Mr. McCray noticed an older couple walk into the dealership he actually looked at me, said excuse me one sec then proceeded to walk up to them and start chatting. It was obviously nothing important and he clearly showed what he thought of my business. I was at first taken a back, however when he continued just chatting with them in clear sight and earshot of me at his desk for over 5 min, I began to get a little peeved. Not once did Mr. McCray look back over to me or consider returning to discuss my business. I am not typically a person who is easily offended, this however was such a blatant slap in the face to me that I am actually reviewing the employee on here. After sitting there in stunned silence I decided that perhaps my lowly business would be recieved better at another company. I dejectedly stood up from his desk tried to gather my self respect and slowly walked out the door. Here's a tip, teach your employees to respect people and then you may actually get business, it may perhaps be too late for mine. If on the off chance a person from the dealership notices this message I would welcome discussing this further. More
I brought an ARI fleet vehicle in for service, a 2008 Chrysler Town and Country (Grand Caravan) because of an exhaust leak. I also needed an oil change so I dropped the vehicle off on the quick service Chrysler Town and Country (Grand Caravan) because of an exhaust leak. I also needed an oil change so I dropped the vehicle off on the quick service side and told them about the leak. I was told to go across the parking lot and schedule service. I spoke with Shannon and told her that I was from Jacksonville but was working that day at a local hospital. I requested the courtesy vehicle to drop me off and also told Sharron that I would need to be picked up. She was very nice and had a courtesy vehicle drop me off at work. I called Sharron at 1400 to check the status of the vehicle. She said she didn't know anything yet but would call me back in 30 to 40 minutes. I didn't hear back from her so I called again at 1645 knowing that they closed at 1800. Shannon told me they weren't sure where the leak was coming from and recommended changing the rear exhaust manifold and the cross over pipe for about $800. I told her why are you telling me this, you should be dealing with ARI. She sounded shocked and didn't know it was a fleet vehicle even though the oil change had already been preformed and paid for by ARI at the same dealership. The vehicle was still drivable so I told her I would just come and get it and would she please send the courtesy vehicle for me. Shannon told me that the vehicle stops running at 1700 and she had no one available to come and get me. My response was: So you’re stranding me here and basically telling me I'm SOL... Her response was why are you being rude to me, I did you a favor getting your vehicle in today in the first place... I said that I wasn't intending to be rude but do you realize that I am now stranded in Tallahassee and the only thing that she could recommend for me was to call Enterprise rental and have them pick me up. I was fuming at this point; I don't really know anyone in Tallahassee and had to take a $40 cab ride back to the dealership to pick up the van. They didn't even wait around for me; they left my vehicle in the lot unlocked with the key under the mat. To top everything off Shannon left a card in the vehicle to give the dealership a review. When I logged on to the site and entered the code it was invalid. Coincidence? Next day: I took the vehicle to Tuffy Auto Service Center. Steve had my vehicle diagnosed, parts ordered for the next day and I was on my way in about 45 minutes. The leak was found in the cross over pipe, Steve said it was obvious and was surprised that another mechanic missed such a common break. Why I have given such a poor rating: Bottom line, Tallahassee Dodge is terrible. I can not believe the substandard level of service and commitment at a dealership. Completely unacceptable… More
Very happy with my experience. Paul was great - very professional, knowledgeable, and genuinely cares. Overall, I have been very happy with the service at Tallahassee Dodge and am very pleased with the professional, knowledgeable, and genuinely cares. Overall, I have been very happy with the service at Tallahassee Dodge and am very pleased with the vehicle sold to me sometime back. More
Paul Falzone was very attentive, professional and understanding regarding my situation. I live 66 miles (one way) from dealership and needed my vehicles AC serviced expeditiously due to the fact of understanding regarding my situation. I live 66 miles (one way) from dealership and needed my vehicles AC serviced expeditiously due to the fact of the rapidly increasing 99 degree temperature. To my surprise I barely finished one of the free donuts and coffee provided for customers when he came thru the door with my key in hand and a smile on his face and I was on my way in air conditioned comfort. He explained the problem to me in simple, easy to understand layman’s terminology. The overall experience left me with the realization that I made the right decision to purchase my Jeep from Tallahassee Dodge, Chrysler, and Jeep. David Mitchell, Perry FL. More