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Tacoma Dodge Chrysler Jeep RAM - Service Center
Tacoma, WA
136 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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136 Reviews of Tacoma Dodge Chrysler Jeep RAM - Service Center
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March 15, 2025
Last time I came in to buy a new truck your sales people tried to play me for a fool after buying a hellcat 2015 and a 2021 redeye lm Gonna buy my new truck some were else I’d be only to interested to tried to play me for a fool after buying a hellcat 2015 and a 2021 redeye lm Gonna buy my new truck some were else I’d be only to interested to talk to the owner I’m sure he’d like to know what happened More
by Pjdef1999
Employees Worked With
March 12, 2025
I’ve been going to Tacoma dodge for years for both new cars and service. They alway come through for their customers. Dave is an awesome adviser who provides top customer service and ensures you drive awa cars and service. They alway come through for their customers. Dave is an awesome adviser who provides top customer service and ensures you drive away with all issues resolved and a smile on your face. Christina Jones is a great service department manager who is also committed to providing superior and quality service. More
by James R.
Employees Worked With
Dave Buchanan
April 29, 2024
My needs were met they backed their word, service department was very accommodating, went above and beyond department was very accommodating, went above and beyond More
by babeer1959
Employees Worked With
March 31, 2023
This dealership falls far below the industry standards. My experience has been a total xxxx show from the start. I had my Jeep gladiator serviced They rotated my tires, on my way home on the freeway, tak My experience has been a total xxxx show from the start. I had my Jeep gladiator serviced They rotated my tires, on my way home on the freeway, taking the exit my front driverside wheel and tire came off slamming the jeep to the ground the jeep is lifted on 32 tires.. The dealership had it towed back to them. They provided me with a Jeep gladiator while they fix my jeep. 5 weeks go bye I don't hear nothing from them I mean not courtesy call nothing. So I reached out to thire insurance they provided the estimates. Two days latter the dealership wants the Jeep back TODAY and will allow me to go get a rental car. I feel like ya you get your jeep back when I get mine back. Not the case. They have absolutely shown zero consideration for the situation. My jeep won't begin to be fixed untill May 28th More
by Karhuleanne
Employees Worked With
Christina Jones Steve Crosetti the GM
October 30, 2022
Took my car in for recalls in the mourning around 11:00 am they called me that afternoon about 2:30 and said it was ready went down and picked up my car and it didn't make it 10 blocks until it went in to am they called me that afternoon about 2:30 and said it was ready went down and picked up my car and it didn't make it 10 blocks until it went in to limp mode car ran perfect when i dropped it off cant imagine why did they not road test it? Not to mention how am i supposed to get this car ready for Mondays work week doesn't run properly and they cant even look at it until sometime Monday i biggest thing that concerns me is not road testing or some kind of test to ensure the car is running like it should when i brought it in to them xxxx poor service More
by leylajames
Employees Worked With
Andrew
June 21, 2022
Manager will not return voice mails. No one can come up with an answer. The extended warranty I bought- please verify. Dealership can’t find it- this xxxxs went on a week. xxxx good thi No one can come up with an answer. The extended warranty I bought- please verify. Dealership can’t find it- this xxxxs went on a week. xxxx good thing I have my copy of extended warranty. Christina is helpful - Frank is helping me get my gap insurance back. Aside from that it’s really like the left hand doesn’t know what the left hand is doing . And I guess it starts with the lack of leadership from the TOP down. Left VM for GM at 729 am. Days over and no call back. I cannot say stay away- this is the least professional establishment. Call they transfer you to the Nissan dealership. FUBAR! And a f’ week later no one’s capable of answering my question pertaining to insurance - an 1800$ policy they sold Me. They suck with the exception of Christina and Frank. Everyone one else has failed to even return a call. Go somewhere else. Oh it’s all good till the sales went thru- then ya see what it’s really like and it SUCKS. More
by Ang456
Employees Worked With
Christina and Frank
May 28, 2022
I am seriously disappointed in their service dept. I took my 2010 2500 Larime in for a leaking sunroof back in January. They told me it needed aliging and the motor is damaged and would warrantee it. I took my 2010 2500 Larime in for a leaking sunroof back in January. They told me it needed aliging and the motor is damaged and would warrantee it. A month later it still leaked so I took it back to fix the moror and the persistent leak. So far both visits cost over a thousand dollars. So far no problem. Three more times my truck saw the service dept for the same thing, a leaking sunroof. Each time it was a broken part that wasnt broken in the previous visit. Im into this "repair" over three thousand dollars. This last time I questioned why Im being charged labor, on something thats suppose to be under warrantee, and so far a week later no response. I really dont expect a response by now. They held my truck hostage until I paid their scam. They got my money what do they care. I can say this I love my Dodge trucks however I will never use Tacoma Dodge again. Maybe Olympia Chrysler Jeep will provide better service. More
by Sixfootjoe
Employees Worked With
Adrian
April 14, 2022
I am not one to rant and rave about awful service but this place has given me nothing but grief! If I could give negative stars I would! We took the truck in on March 18th for a check engine light due this place has given me nothing but grief! If I could give negative stars I would! We took the truck in on March 18th for a check engine light due to an evap problem, they do their inspection to find the engine was failing. No problem we have a warranty for a reason! Finally a week later they get the engine taken apart and file to the warranty company, come to find out they input incorrect information about the trucks mileage which would have voided out the warranty! (I had to find that out from the warranty company!!!!!) So I call the dealership and complain they need to fix it! Meanwhile we are paying out of pocket for a rental ($50 a day) because they don’t offer loaner vehicles and strictly use enterprise. The dealership drags their heels blaming the warranty company and how hard it is to get a hold of them and how everything is in the warranty company’s hands! I have exhausted all options, the warranty company only covers 5 days up to $30, and they won’t pay for it because we “rented before the warranty work was approved” I’m mad at both parties but especially the dealership for all the delays! They finally fix the paperwork resubmit the claim, the inspector comes out and everything is covered (Yay)!! Then now we wait on the new engine. The dealership says they should have the truck done on April 1st, for some reason that engine they were giving us didn’t pan out. So I’m calling the dealership everyday to find out the status of a new engine and get updates. (I have to be in there face to get anything done) Everyday is the same thing “we need to get a tracking number, everything is in their hands” Come to find out the new engine had been delivered and signed for on April 8th (this coming from the warranty company)! Today is the 14th, they had no idea until this morning that they had the engine and its finally getting installed today supposed to be done tomorrow! All I can say is the amount of disfunction in that service department was shocking and disappointing, very unprofessional! More
by Daniellejkropf
Employees Worked With
Nate
