Tacoma Dodge Chrysler Jeep RAM

I was very skeptical at first, but once we sat down, during the whole process I felt very comfortable. The negotiating process was painless. The general manager was very generous. I will be coming back during the whole process I felt very comfortable. The negotiating process was painless. The general manager was very generous. I will be coming back for my vehicle purchases. More

It was the best time i have ever had buying a new car or truck. I will tell all of my freinds to buy from Tacoma Dodge!! You guy's are the BEST by far!! truck. I will tell all of my freinds to buy from Tacoma Dodge!! You guy's are the BEST by far!! More

Very clear this dealership takes advantage of military members that work in the nearby base and conduct the "typical" bait and switch action with selling cars. They conveniently offered $7000 less on the members that work in the nearby base and conduct the "typical" bait and switch action with selling cars. They conveniently offered $7000 less on the trade-in the kbb value, then tried to be cool by saying they would take $7200 off the new car. Sales personnel of Tacoma Dodge: It is a tragedy you would continuously do this to our servicemen and women. It is reasonable to make a profit as all companies should strive for. Ultimately, what keeps the American Dream alive. However, really think what you are doing when you make these offers to military personnel. We are a large community and we all talk to eachother. You can easily be placed in the "military consumer" watchdog list as a bad business for military personnel to work with. Is that really the reputation you are going for? Its a gamble. Ultimately up to you. Finally, for your own dignity and respect to what you do as a "sales associate"...know your product you are selling. Ridiculous that some of your employees cannot. You cannot really expect someone to give you $60000 when you cannot tell the customer the differences between makes and models and you have to read the window sticker. Hello? Us customers can do that too? I applaud Michael (a fisherman) as a phenomenal sales rep. He knows the product. Does not come off as obnoxious or rude. He was very patient and respectful. I would do another deal with him if he was not working at this dealership. More

My overall experience was and excellent one. Customer service was in contact with me constantly if I needed a question answered. Chad worked with me trying to find just the right vehicle for me. He went service was in contact with me constantly if I needed a question answered. Chad worked with me trying to find just the right vehicle for me. He went out of his way to make sure we did look at every vehicle that was close to all my needs. He worked with me trying to get the price and payment come in where I was comfortable. Financing was found for me and my monthly payment was even lower than we had agreed on, which for anyone is a big plus. Everyone went out of their way to make sure I got what I wanted and actually made quite pain and worry free. I was only disapointed in the quality of the prep work and cleaning of my new truck. When I picked it up, the vehicle still had alot of shipment garbage inside and I had to remove alot of the shipment plastic wrap. The vehicle was still quite dirty from shipping, took quite sometime to get the vehicle clean. Other than the cleanliness of the vehicle, my workings with Tacoma Dodge were really top notch. More

Chad is a very nice person and not pushy at all, I highly recommend him as your salesman for any new car purchase. Very mellow, attentive and explained everything. recommend him as your salesman for any new car purchase. Very mellow, attentive and explained everything. More

I would have given this 5's all the way across, but the guy that did the financing at the end was disrespectful towards my father, who came with me, and was very pushy about different options. In all hone guy that did the financing at the end was disrespectful towards my father, who came with me, and was very pushy about different options. In all honesty, I was very close to walking out and not getting the car. Although I did get GAP and the 60 month/100,000 mile at a great price, the guy was pretty much telling my dad to butt out and that he was giving me bad advise when it comes to the car buying. I did not appreciate this one bit and although I might tell people there is a good selection of cars and the sales people are great, be prepared for the finance/business managers. Maybe they are not all like this, but this particular guy definitely left a bad mark on this buying experience. More

Tacoma Dodge Jeep was worth the drive. From the minute we got there to the moment we left we were treated like a new friend. We were treated fairly and Mike showed us every model of our jeep in every color a got there to the moment we left we were treated like a new friend. We were treated fairly and Mike showed us every model of our jeep in every color and expedited us through the purchse process to get us on our way as quickly as possible. When we did not have the experience at the dealer closer to home we headed south to Tacoma. We had a great test drive and Mike was friendly and made the experience fun. I would definetly recommend this dealer to my friends and family. Thank you Mike and Tacoma Dodge/ Jeep. We love our new Wrangler... More

I came in with a very specific vehicle I wanted. Chad Martin found it in the Jeep system, and got it for me. Pricing was not an issue, as we dealt on the AmEx/Costco basis. I thought I could have gotten Martin found it in the Jeep system, and got it for me. Pricing was not an issue, as we dealt on the AmEx/Costco basis. I thought I could have gotten more for my trade-in, but I guess you have to make some money somewhere. Chad kept me in the loop as the car was located and transferred here from Oregon. When it was here, the transaction went very quickly. Thanks Chad, Tom Warborg More

I was saddened and really upset that 24 hours after my sales lady Sarah and your sales manager made a deal and I signed the financial paperwork that gave me 1.99% financing and a rebate of $2000 where aft sales lady Sarah and your sales manager made a deal and I signed the financial paperwork that gave me 1.99% financing and a rebate of $2000 where after I signed it states that I could not change my mind you were able to change yours. I presented everything to your team including my 2010 W2 for income verification and I told them to run my credit to see what vehicles I could qualify for due to me not wanting to fall in love with a vehicle to be told I couldn't have it. So after all of this which I thought was a done deal and I'm driving the new 200 that I get a call from Tom saying that he needs a copy of my most recent pay statement. I take him the statement (pay) and he begans to tell me Chrysler didn't accept the financing so he had to sell or shop me to other lenders. So null and void on my rebate my 1.99% financing and my monthly payment of $466 is now going to be $515 which baulked at and it got down to $487 and now my finance percentage is 7.82%. I feel the rates and orginal numbers should be honored you should have made sure that you were able to keep your part of the deal that you offered that contract should have been financed before you even gave me the keys or announce on that xxxx loudspeaker that a sell had been made if you hadn't secured the financing. I signed your new paperwork but you better believe your xxx that I'm not going take this one laying down. I feel you have dishonored your contract with a bait and switch tactit and I'm not at all happy about it. Believe me this is far from over. More

I got a very good deal on a Jeep Commander 2007 and overall I was very pleased with the sales and service recieved since purchasing my vehicle, this is my second Jeep and I plan to stay with Chysler Je overall I was very pleased with the sales and service recieved since purchasing my vehicle, this is my second Jeep and I plan to stay with Chysler Jeep for Life. Thank You and keep up the great work all your Staff at Tacoma Dodge are top notch I give the dealership 5 Stars all the way. More