Tacoma Dodge Chrysler Jeep RAM

I just bought my first brand new car, 2010 Dodge Challenger SE, and everything seemed good at first. I was approved for the 1.9% financing through Chrysler Financial (GMAC), put a big down payment, Challenger SE, and everything seemed good at first. I was approved for the 1.9% financing through Chrysler Financial (GMAC), put a big down payment, and was out the door enjoying my new car. The salesman (Rich I believe) was cordial and accomidating, as most are. The facility looks clean, well staffed, and has a vast selection. Now, my first issue was this. I get a call 4 days after the fact and Eric from Finance is telling me they didn't approve my loan application now, though I've had the car for 4 days and they cashed my check. Then, a Debbie (or Billie, I honestly can't recall) calls me to follow up with them attempting to locate another lender, and they found one...but at triple the interest rate. I said no, I agreed and purchased the car at the given rate and if that wasn't workable then I'll have to return the vehicle. She was not a pleasant person to speak with, she begins sweet and sappy saying '6% is a great rate! Don't you want the ego of financing this on your own?' I told her I did not. Her demeanor changed and she was short and unpleasant to speak with. At the end of the day they got me approved. Second issue. When I purchased my Challenger, we picked out a spoiler I wanted and Rich ordered it through parts, along with a fuel filler door. I was told it would arrive by week's end and I would recieve a phone call letting me know when they arrived. They later revised that and said by the following Tuesday. Okay, no big deal. What was the big deal is that by the 3 week mark I finally called to ask if my parts had arrived, and the parts lady exclaims, "Oh yeah! We've been wondering when you were coming down to get them. They've been taking up shelf space for a week." Apparently making a phone call was too difficult for their enormous staff. And I was irritated because I had paid for the parts with my loan, so I was paying interest for the parts to not be on my car and instead 'take up their shelf space'. Strike 3. I attempt to get scheduled to get my spoiler installed, and I might have been short due to my temperment, but the ladies at scheduling would not work with me. They'd say, 'This is all I have available. Sat at 9am.' They wouldn't budge on anything. I mentioned that I was told when purchasing the spoiler that it would take less than an hour to install and that I wouldn't even need an appointment, just come on in, as the salesman put it. She laughed and said, "Don't know who told you that...but it's 3 hours." I told her the salesman who sold me the car said that, and she just laughed and said, "Okay." Yeah it was really funny at that point. I then decide to send an email to the manager of Tacoma Dodge citing my upset that they won't accomodate my schedule after they dropped the ball, and 3 days later I've heard no reply. So I call and speak to an Eric Frost and tell him how upset I am and he works with me and gets me in the next morning. I drop the car off, am given a rental, and sent on my way. It's done the next morning, I come by to pick it up and my heart dropped in anger and disappointment. They had installed a Dodge Charger 'wing' spoiler on my car, when I made very clear and showed what spoiler I wanted to the parts department and my salesman. I recieved a wing from a different model car. How did that slip through 10 hands and that not flag anyone's attention? I then go back and talk to Eric Frost, and he scrambles to make it right. And when Eric got on it, things got done. So I am thankful for that. But the troubles weren't over there. First they order the part, and it takes 3 days to arrive, and come to find out it's missing a piece, so they have to order that piece. It arrives 2 days later. Then, I'm informed that the bolt holes on the spoilers will not match up (I was told they would and to swap spoilers would be a 10 minute job), so, a new trunk lid must be found to fit my car and painted. Naturally, I was infuriated that I had just purchased a new car and through the dealers' countless screw ups they were going to have to start swapping body parts off my BRAND NEW car. I've been through enough body shop work to know that when you start swapping parts and painting things they often don't match perfectly. Isn't one of the perks of buying a NEW car that everything is NEW and PERFECT? Apparently not at Tacoma Dodge. And to end the long story, it took a total of 2 weeks to get the part shipped, arrive, and paint matched. They payed for the painting, but it's the LEAST they could do. Throughout my whole experience the staff was fairly rude, they left me a few times with answers to questions with "I don't know." And I'd ask if that's the answer they want me to walk away with. And they'd repeat, "I don't know." The staff needs an overhaul, they have so many people working there and no knows anything about anything. The only fully pleasant person I dealt with was the manager, Eric, and when I had questions he got answers for me. Everyone else was short and it seemed there was no communication between staff, and apparently what the salesmen promises you before you sign the papers never translates with the rest of the dealership. Really ruined a new car experience, my first new car experience. More

Bought a 2009 Journey from Mike. He told us it was on sale for $26,999. Took it home. Next day found it on cars.com (same vin, same everything) for $20,998. Wow! On Sale? For $6000 more? 3 days later B sale for $26,999. Took it home. Next day found it on cars.com (same vin, same everything) for $20,998. Wow! On Sale? For $6000 more? 3 days later Billie, in finance, called & said we needed to go in and sign the final papers. We get there and she tries to tell us monthy payment will be $200 more than the contract states. Why are dealerships not held to the contract? We haggle with her (again) and get payments down to about $50 more than original contract. Not going to work. I pointed out the $6000 difference and Billie said it was mispriced. We took our original vehicle back. Mike, the salesman, called the next day and tried to get us back in there, even told me they would be losing money on it. How? When the total price on my contract was $31,000! That's $10,000 more than the asking price of the car. We are about $4000 upside down on our car, but that doesnt explain the $10,000 difference in price. If they had been honest and kept the price at $20,998 as advertised we would have gotten the payment we wanted and would have bought the car. I'm glad now that we didn't. Today (3 days later) they have re-listed the Journey on cars.com at the $20,998 price. Stay Away from Tacoma Dodge! They are dishonest and will cheat you! More