Tacoma Dodge Chrysler Jeep RAM

I was saddened and really upset that 24 hours after my sales lady Sarah and your sales manager made a deal and I signed the financial paperwork that gave me 1.99% financing and a rebate of $2000 where aft sales lady Sarah and your sales manager made a deal and I signed the financial paperwork that gave me 1.99% financing and a rebate of $2000 where after I signed it states that I could not change my mind you were able to change yours. I presented everything to your team including my 2010 W2 for income verification and I told them to run my credit to see what vehicles I could qualify for due to me not wanting to fall in love with a vehicle to be told I couldn't have it. So after all of this which I thought was a done deal and I'm driving the new 200 that I get a call from Tom saying that he needs a copy of my most recent pay statement. I take him the statement (pay) and he begans to tell me Chrysler didn't accept the financing so he had to sell or shop me to other lenders. So null and void on my rebate my 1.99% financing and my monthly payment of $466 is now going to be $515 which baulked at and it got down to $487 and now my finance percentage is 7.82%. I feel the rates and orginal numbers should be honored you should have made sure that you were able to keep your part of the deal that you offered that contract should have been financed before you even gave me the keys or announce on that xxxx loudspeaker that a sell had been made if you hadn't secured the financing. I signed your new paperwork but you better believe your xxx that I'm not going take this one laying down. I feel you have dishonored your contract with a bait and switch tactit and I'm not at all happy about it. Believe me this is far from over. More

I got a very good deal on a Jeep Commander 2007 and overall I was very pleased with the sales and service recieved since purchasing my vehicle, this is my second Jeep and I plan to stay with Chysler Je overall I was very pleased with the sales and service recieved since purchasing my vehicle, this is my second Jeep and I plan to stay with Chysler Jeep for Life. Thank You and keep up the great work all your Staff at Tacoma Dodge are top notch I give the dealership 5 Stars all the way. More

The staff at Tacoma Dodge Chrysler Jeep are friendly and helpful. I've been to several car lots over the years and have not been as comfortable with negotiations as I was with this company. These folk helpful. I've been to several car lots over the years and have not been as comfortable with negotiations as I was with this company. These folks are military friendly, I'm a retired Army Medic and they gave me an awesome price along with great customer service. Yes they are trying to sell a vehicle and there is, in my opinion, minor sales pressure but if you stick to your price range they will respect that and work with your budget. I hope anyone that is able to read this article will have as good of an experience as I did. Thank you Tacoma Dodge Chrysler Jeep, the service was excellent. -Aaron- More

Chad was working hard to help us but I have feeling him managers were not on our side. I recommend Chad but not sure if I want to recommend the dealership. Their detailer didn't do a very good job. I th managers were not on our side. I recommend Chad but not sure if I want to recommend the dealership. Their detailer didn't do a very good job. I think a wheel is out of balance. but it has new tires so could be a bad ball joint or tie rod end. They said they changed the oil but there was no service again sticker. I got the feeling we were kinda in the way and the sooner we got out of there the better for them. More

I have to say delaing with Mr. Robertson was great. He I have to say delaing with Mr. Robertson was great. He was very helpfull, and always returned my messages even when not on duty. My biggest complain I have to say delaing with Mr. Robertson was great. He was very helpfull, and always returned my messages even when not on duty. My biggest complaint is delaing with Mrs. Kinsey. She didn't return calls, or messages when she said she would. She seemed to have attitude when she had to explain or call me. I was not informed correctly about the extended warranty, or about registuration from her. I have worked in customer service for over 20 years. I know a thing or two about how to treat a customer. I believe Bilie needs a refresher course. I finally was given some helpfull information from Ms. Jessica with the Title Dept. She was very kind, and patient and made the final process smoother. More

Great people. Chuck was willing to spend the time with me to choose the right vehicle. Knowledgeable and no pressure. Entire experience including finance was great. Great selection of vehicles with var me to choose the right vehicle. Knowledgeable and no pressure. Entire experience including finance was great. Great selection of vehicles with varying option packages. Definitely recommend for anyone looking for a Jeep. More

I had and outstanding experience at Tacoma Dodge Dealership. I started my process for my brand new 2011 Dodge Durango while stationed in Atsugi Japan. During my last few months in Japan, Jerry was v Dealership. I started my process for my brand new 2011 Dodge Durango while stationed in Atsugi Japan. During my last few months in Japan, Jerry was very quick to answer any question I had and made sure this transition was flawless. He is a true professional and an expert in his craft. Thank you. I am looking forward to working with him again and purchase another Dodge product for my wife. In addition, Mike in finance worked hard to ensure all of our "i's" were dotted and our "t's" were crossed. I really appreciated that he went in depth and made sure that I was making an important decision dealing with long term coverage for my vehicle. Sometimes its more about "big" picture rather than whats in front of you. Bravo Zulu to these gentlemen, extraordinary service! More

I purchased a jeep from Tacoma Dodge/Chrysler/Jeep in December. The add listed air conditioning as a feature and the sales person assured me that it had A/C. It turns out that it just has a fan that blew December. The add listed air conditioning as a feature and the sales person assured me that it had A/C. It turns out that it just has a fan that blew cold December air, and the jeep does not have A/C. I learned this recently as the weather became warmer. The sales person was not truthful. When I called the dealership to rectify this issue, they were not interested in a sensible resolution. I also found out that the sales person no longer works there. I just want to put a warning out to other consumers and alert them of the unprofessional practices of this dealership. More

Tacoma Dodge offered the most aggressive deal and trade-in allowance of any of their competitors. I figured there was no way it could be true and kept waiting for them to find some way to alter the d trade-in allowance of any of their competitors. I figured there was no way it could be true and kept waiting for them to find some way to alter the deal at the last minute. It never happened. They delivered everything on time for our agreed upon price. I ordered my car from the factory, and even though they weren't going to make much on the deal, I received regular updates on the car's progress during construction and shipping. More

The experience was good except for one drawback and if I had known about this option prior, I would not have purchased the vehicle. First let me state that I asked both salesmen if the vehicle had Navigati had known about this option prior, I would not have purchased the vehicle. First let me state that I asked both salesmen if the vehicle had Navigation as an option and neither could provide a definite answer. I would not be in my current position of seeking onboard navigation if the salesmen had been educated on all of the features of the vehicle. This is by no means a knock on their character because both men have helped me every step of the way through the process. I only purchased the vehicle because of the limited research I was able to conduct on my cell phone searching the Dodge website. The website stated that the Uconnect 8.4 came with Garmon Navigation but after the purcahsing vehicle it is in fact the Uconnect 8.4N model system. If I would known this fact, the salesmen could have provided me the correct answer instead of "I don't know". If it is possible for me to get this system changed out for th 8.4N model, then I will be completely satisfied with my purchase. More