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THE COLLECTION
Coral Gables, FL
555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 555 reviews
September 27, 2018
Bad, really bad dealership for service If you're going to be doing business with a car dealership, it's important to know what kind of reputation they have. In my 2 something years with The If you're going to be doing business with a car dealership, it's important to know what kind of reputation they have. In my 2 something years with The Collection the experience couldn’t be worse. Every time I have to take my car to maintenance I only think what is going to be the new thing that they will try to reap me off. If I would have known that I would have never closed the deal with them. It is not only the way they do things; after the facts nobody is able to explain and nobody answer the phones. I have four people already on my list trying to figure out what was going on with my maintenance and the loaner they gave me. I feel bad about them but I have to post their names because none of them have done anything so far. Giselle and Maria on the call center, Michael Rodriguez the service advisor and Alexandra in the loaner department. When you talk to then it looks like they are reading a script, but don’t expect any solution from them. It is really a shame that this dealership has gone so low. Stay away from them, lease your car from any other dealer, do your maintenance in any other place that you can find and of course, try not take any loaner from them, they will make you pay something from that even when they call it a complementary loaner….what a joke, as everything in this dealership. More
by Bill
Employees Worked With
Michael Rodriguez, Giselle, Maria, Alexandra
September 22, 2018
Isaac - audi Leased an Audi Q5 today from the collection in coral gables and couldn’t be happier. My sales person Isaac was truly amazing. He was very attentive an Leased an Audi Q5 today from the collection in coral gables and couldn’t be happier. My sales person Isaac was truly amazing. He was very attentive and helped make the whole process as easy as possible. He was VERY patient. He made my experience at the collection surpass my expectations. I highly recommend Isaac! More
by A_stephany
Employees Worked With
Isaac
September 19, 2018
Best in class Excellent Service, Rafael Valenzuela did a great job. He provided all the information needed with details. Worked with me on pricing until finalized s Excellent Service, Rafael Valenzuela did a great job. He provided all the information needed with details. Worked with me on pricing until finalized sale. Went over car information thoroughly to make it easier for me. More
by Stella8812
Employees Worked With
Rafael Valenzuela
September 16, 2018
Very good service from Enrique Duarte To lease a new A5 cabriolet Henrique was helpful from the start and appreciated the fact that we had leased over 10 vehicles from The Collection over To lease a new A5 cabriolet Henrique was helpful from the start and appreciated the fact that we had leased over 10 vehicles from The Collection over the last 18 years. He did his best to meet our needs and was able to achieve that goal. More
by John
Employees Worked With
Enrique Duarte
September 15, 2018
Amazing She was great and I’m leaving with the car that I wanted..I would definitely recommend Janet for my friends.. I am very happy She was great and I’m leaving with the car that I wanted..I would definitely recommend Janet for my friends.. I am very happy More
by Pedro Matt
Employees Worked With
Janet Alvarez
September 10, 2018
Mario @ Alfa Romeo I recently made a purchase of a new Alfa Romeo at the Collection . Mario Castillo was the salesman who took care of my purchase . He went above and be I recently made a purchase of a new Alfa Romeo at the Collection . Mario Castillo was the salesman who took care of my purchase . He went above and beyond to make me happy with my purchase and was very informative and helpful with any questions and concerns about the purchase and the vehicle. Manager Junior was extremely helpful as well. 10/10 . Thanks guys for all the assistance More
by Dmontoya70
Employees Worked With
Mario Castillo
September 07, 2018
Excellent Service Excellent customer service, friendly staff, don’t need to wait for long periods of time to purchase a car, always trying to give you the best offers a Excellent customer service, friendly staff, don’t need to wait for long periods of time to purchase a car, always trying to give you the best offers and always answers all your questions and concern. More
by Ileana
Employees Worked With
Enrique Duarte
September 01, 2018
Fantastic Experience at The Colkection Our experience with Steve Barmann at The Collection was perhaps the best car shopping experience that I have ever had. Steve is the consummate profess Our experience with Steve Barmann at The Collection was perhaps the best car shopping experience that I have ever had. Steve is the consummate professional, polite, respectful and always willing to assist. Dealing with Steve Barmann was such a pleasant experience we did not buy one vehicle, we decided to get two. I would highly recommend Steve Barmann at the Collection to anyone thinking about getting a new vehicle. Steve concentrates on exotic cars such as Aston Martin, Ferrarri, McLaren, Maserati, and Porsche. If you are in the market for a new luxury car, Steve Barmann is the man. More
by Davidgarvin
Employees Worked With
Steve Barmann.
August 30, 2018
Audi collection perfection Audi collection is the best. Professionalism, courtesy and five star service. The manager of sales Giuseppe Made us feel like we were the most import Audi collection is the best. Professionalism, courtesy and five star service. The manager of sales Giuseppe Made us feel like we were the most important customer. Sales person Danielle f made us feel like we were the most important customer. Sales Danielle Fernandez was patient, honest and Informative. More
by Peedy
Employees Worked With
Danielle Fernandez
August 29, 2018
My experience at The Collection Mr. Cruz is exceptionally knowledgeable about the car and the details of the vehicle I was interested in. I felt like his most important customer and Mr. Cruz is exceptionally knowledgeable about the car and the details of the vehicle I was interested in. I felt like his most important customer and he gave me his undivided attention. His passion for Porsche was clear and gave me the confidence to make my purchase decision. After the sale. He devoted as much time as I needed to learn and operate the many features of the car and offered to repeat it at any time and as many times in the future as I might request. Mr. Cruz was more an advisor than. a salesman and I appreciated the way he dealt with me. This is the 2nd time I purchased a car from him and I have already recommended him to my friends. He is a credit to the dealership. More
by RKB
Employees Worked With
Benny Cruz
