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THE COLLECTION
Coral Gables, FL
555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 555 reviews
August 01, 2019
Service Excellence I am a new member of The Collection family with the purchase of my McClaren 720S in early July. I wasn't planning on returning to The Collection for I am a new member of The Collection family with the purchase of my McClaren 720S in early July. I wasn't planning on returning to The Collection for at least a year for my first scheduled maintenance but looks like my car had other plans. After just 3 days, the glass above the passenger door cracked and I had to wait a few weeks to get my car back. Unfortunately, the plastic piece that covers the door hinge was loose so I had to return to the dealer. Obviously, not the dealers fault. These things sometimes happen. Fortunately, their Sales and Service was outstanding and they did everything they needed to do to service the vehicle. Now, just because these things happen doesn't mean I wasn't upset. Here is the icing on the service cake sort of speak. Each time I visited The Collection, I was greeted by Victoria Castro who immediately made me feel welcomed and as a valued customer. I feel people too often rush to write letters when they are dissatisfied but I make it a point to recognize great service when I experience it. Victoria's greeting wasn't robotic, it was genuine and followed by a series of questions that allowed me to explain what had happened and why I was there each time. She was empathetic and apologetic for my experience and asked if there was anything she could do to help make my time at The Collection more pleasurable. She offered me something to drink, coordinated my Uber ride, asked if my cell phone was fully charged, etc. All this while being extremely professional, courteous and friendly. I've been in the Customer Service business for more than 25 years and I firmly believe that the first person who greets you has a huge responsibility to represent your brand and sets the tone for how I will feel when I walk away and whether or not I choose to return. Because of Victoria, I walked away satisfied each time and I will gladly recommend The Collection to anyone who asks. More
by McClaren720
Employees Worked With
Victoria Castro
July 29, 2019
Great experience My sales team of Peter Zahn and George Diaz were great to work with and answered all my questions. Their customer service is wonderful. They were very My sales team of Peter Zahn and George Diaz were great to work with and answered all my questions. Their customer service is wonderful. They were very attentive to my needs. More
by Imeli
Employees Worked With
Peter Zahn and George Diaz
July 16, 2019
fabulous experience Mariana and Lisa were such a pleasure to work with. We have crazy schedules so their willingness to do a lot of the 'legwork' and negotiations via ema Mariana and Lisa were such a pleasure to work with. We have crazy schedules so their willingness to do a lot of the 'legwork' and negotiations via email was extremely helpful. The showroom is gorgeous and Mariana's knowledge of the vehicles is amazing. She really did make the experience a pleasure and I'd love to purchase from her again. Thank you to everyone at The collection for making a usually aggravating process truly enjoyable. More
by ChelleBelle127
Employees Worked With
Mariana, Lisa
July 12, 2019
Knowledgable, professional and personable. Fransisco made my purchase easy and efficient. I purchased my vehicle contingent upon a test drive; flew in from out of town and the car was ready and Fransisco made my purchase easy and efficient. I purchased my vehicle contingent upon a test drive; flew in from out of town and the car was ready and prepped. Prior to, and after the test drive, Fransisco went through the entire operation of my vehicle. All paper work was complete and orderly and arrangement for the car to be transported to my home was made on the spot. I was given back- up contacts for my purchase and follow up to my purchase and transport was immediate. My entire experience with Fransisco and The Collection could not have gone more smooth and enjoyable! I would recommend The Collection to anyone looking to purchase a new or Certified Pre-Owned vehicle. Many thanks again for the knowledgeable, professional and personable service. I will be back! More
by BobJ130
Employees Worked With
Fransisco Lasprilla, (several others whose names I can't recall)
July 06, 2019
Jaguar perfect buying experience Bought a 2019 F Pace Jaguar from Danielle Fernandez and the total purchase experience was the best I have ever had from a sales person and a dealer. V Bought a 2019 F Pace Jaguar from Danielle Fernandez and the total purchase experience was the best I have ever had from a sales person and a dealer. Very comfortable purchase. More
by Mikeinmiami
Employees Worked With
Danielle Fernandez
July 01, 2019
Porsche Cayenne Very easy to buy a vehicle with no problems at all.the entire deal was professional from start to finish .very satisfied with choosing this dealer. Very easy to buy a vehicle with no problems at all.the entire deal was professional from start to finish .very satisfied with choosing this dealer. More
by Mike
Employees Worked With
Alvaro Uribe
June 28, 2019
Amazing experience! Rafael Valenzuela was extremely attentive on my visit. He made the process of purchasing a car easy and less stressful! I recommend the Collection 10 Rafael Valenzuela was extremely attentive on my visit. He made the process of purchasing a car easy and less stressful! I recommend the Collection 100% More
by Mimi6464
Employees Worked With
Rafael Valenzuela
June 27, 2019
Best experience ever buying a car. Danielle was awesome. Her boss worked with us on the price. From beginning to end the process was smooth. Amazing interest rate a zero, whaaaat yup a Danielle was awesome. Her boss worked with us on the price. From beginning to end the process was smooth. Amazing interest rate a zero, whaaaat yup a zero. Everything they told us, happened exactly the way they said. Best experience buying a car. Thanks Danielle and The Collection. I look forward to working with you in the future. PS the wife is super happy with her new Jag. That’s all that matters. More
by Marshall
Employees Worked With
Danielle
June 27, 2019
Pre owned certified Macan S My experience with this dealership was great! It was so because I had great communication with my sale person Francisco Ruiz. He was kind and patient My experience with this dealership was great! It was so because I had great communication with my sale person Francisco Ruiz. He was kind and patient and responded professionally to all my questions all through the process of buying my Porsche. Since I wasn’t able to see the car, he sent me pics and all the detailed information about it. When I arrived in Miami to get it, it was exactly as described and even nicer than expected. He is a great people person! All the staff was as great and very courteous. I love my car!!! Thank you all again! More
by Sunny
Employees Worked With
Steve, William, don’t remember last names
June 26, 2019
Fantastic experience Danielle Fernandez took great care of us. Juan and George were very capable and made us feel comfortable with the car and the sales experience. I woul Danielle Fernandez took great care of us. Juan and George were very capable and made us feel comfortable with the car and the sales experience. I would recommend Danielle and the team here at the Collection. More
by Cre8ivarch
Employees Worked With
Danielle Fernandez, Juan Garcia, George Alonzo
