THE COLLECTION

Disastrous Experience at The Collection Porsche, Miami If you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, ha Miami If you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, has truly devolved from exemplary to disastrous over the last few years. There have been numerous staff changes, resulting in the hiring of personnel with consistently lower quality and no discernible preparation for their roles. In my case, I waited for one full year for them to replace a part that they themselves damaged during a previous repair. This has become frequent in all my visits to the service department: you bring the car in for routine maintenance and leave with a new, unrelated problem. It is a never-ending cycle. When I demanded they honor their written word, the response was that my car is "old" and the issue is simply "natural wear and tear," claiming they replaced the damaged part "as a courtesy." They then insisted that the adjacent, necessary component was not their responsibility. While only they can believe this argument, the fact remains that this replacement procedure resulted in yet another additional damage. Their response to this was that if I did not notice the damage upon pickup, they are not obliged to take responsibility. In other words, according to the dealership, the customer is expected to inspect their vehicle for workshop errors before leaving the premises. It seems we must all take a course to become certified Porsche mechanics. Furthermore, the service representative and the Porsche Service Manager himself, Michael Muñoz, never offer any solutions—only excuses, lies, and gross misrepresentations. The demeanor is consistently aggressive and rude, solely to avoid paying a few cents, which, I must emphasize, I was not even requesting. My core grievance is clear: a year-long wait, the frustration of an unrepaired vehicle, an additional damage caused by them, and the mistreatment of my wife. I believe this is more than sufficient cause for complaint. I was not seeking monetary compensation; I was seeking a simple apology, which was never given. The ultimate disappointment lies in the lack of support from the Porsche corporate brand. After a call lasting over two hours, their final statement was that they would not take responsibility. I must ask: Responsible for what? For the poor practices of their sole Miami service center? For the rudeness of their personnel toward a loyal customer who has purchased three vehicles from the brand? It is in these moments one realizes that Porsche is no longer a respected automotive brand. Today, it lacks quality, readily available parts, and qualified personnel. Is this truly a luxury brand? All I expected was a resolution for my vehicle and an apology for the excessive time wasted and the unacceptable treatment, neither of which I received. This is not a matter of money; it is a matter of a company being unable to resolve a basic problem. It is the inevitable result of a brand that is descending from bad to worse and a dealership that has completely lost its way. I will never purchase a Porsche again, and certainly no other brand sold by The Collection. If you are reading this, consider this a serious warning before buying here, especially a Porsche. One does not pay a premium merely to drive a nice car; one pays for quality, service, and pleasant experiences. This was true for many years, but that chapter is now closed, and those in a position to fix it are doing nothing. Heed this warning before squandering your money here. More

Attention very professional, amazing service. Humble people, I recommend going here. Thank you so much for the help! Humble people, I recommend going here. Thank you so much for the help! More

I tried to give one more chance to The Collection, this time with a Ferrari (before Porsche), but unfortunately it was another very bad customer experience, especially the lack of clear communication, not time with a Ferrari (before Porsche), but unfortunately it was another very bad customer experience, especially the lack of clear communication, not returning messages, calls and knowledge in general from the representative I was assigned. In my case it was a repair, I ended up fixing it at a different dealership. Will definitely not be returning to The Collection. More

The Collection Auto Dealership located in Coral Gables provides exceptional service. I recently had my car serviced and I couldn't be happier. Fantastic and professional service provided bt Stephanie provides exceptional service. I recently had my car serviced and I couldn't be happier. Fantastic and professional service provided bt Stephanie my service advisor and Jesus the technician.. An absolute pleasure to deal with. I will recommend to all my friends to visit The Collection... Ray More

When i had a problem with my car they did there best to solve it solve it More

do not go near these people. Marcos Flores is a lying scam artist salesman. they sold me a Maserati that was apiece of xxxx and told me to xxxx off when I aske for help. This pl Marcos Flores is a lying scam artist salesman. they sold me a Maserati that was apiece of xxxx and told me to xxxx off when I aske for help. This place sucks..they will screw you More