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Szott M-59 Toyota

Waterford, MI

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368 Reviews

4178 Highland Road

Waterford, MI

48328

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Showing 368 reviews

September 19, 2016

Great Customer Service I first contacted the Szott dealership in Holly and spoke with Bob in the body shop area about a scratch on my vehicle. Bob was very helpful in giving More

by PBerg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Minton, Doug Hunter, cashier
August 25, 2016

Service Department We went in to get our air condition fixed and when we got back home it wasn't working so we went back in and Brian Michelin took very good care of us More

by Louay Kinaya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Michelin
July 09, 2016

spectacular I appreciate the professional service. I was greeted by Ray Sandler. He was very friendly and helpful. I also told him that his Google reviews spoke More

by Lady Aja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ilene , Ray Sadler, Adam Hayford
July 07, 2016

Easy process Great experience. These guys went above and beyond to make sure I ended up with a vehicle that ill be happy with for a long time. Would definitely rec More

by Tylor21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tre Jones, James Koski
July 07, 2016

New fusion Fast and efficient Great sales team. Would and will recommend them to my family and friends. Nice selection of cars, very low pricing. I like my new More

by Wanoma43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antony McCloud , James Koski
July 05, 2016

Rude , and Arrogant I was looking for 2013, 2014 Toyota Camry Hybrid , and I wanted to pay cash for the car , I saw a 2013 Toyota Camry sliver in color and I took an appo More

by 1feras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
cant remember the name
Jul 05, 2016 -

Szott M-59 Toyota responded

Dear 1feras, At Szott Toyota we are dedicated to exceeding our customers expectations. We have cross referenced your information with our system and our records do not indicate that you visited our dealership. In order to address your concerns We ask that you Please share your Full name Address And phone number If you are uncomfortable publically sharing this information please reach out to us privately so we may address your concerns.

Jul 06, 2016 -

1feras responded

How rude and arrogant to say that I did not visit your dealership today the 6 of July, 2016 ,in Waterford ,Huron rd around 3pm ,j ,I did not see the old vintage gas bumps ,and the counter you have in the back ,or the empty offices rooms , or the ceramic tile on the floor that was done so one glazed tile and the one next to it was dull , I did not speak with a salesman on the phone named " Tray" and took an appointment with him at 3pm only to find that he was not there when I arrived.I just felt to pick your dealership sitting on my computer and file a review on them !.

June 29, 2016

Worst Experience Ever. Me and my wife where first displeased with our sales person felt like he knew nothing about what we wanted. Then when we wanted some pricing, the mana More

by davem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Koski
Jul 11, 2016 -

Szott M-59 Toyota responded

Thank you for taking the time to provide us with this feedback. I am sorry that you had a bad experience with our salesperson and sales manager. Our Szott Auto Core Values include Respecting Everyone and creating a Fun Customer Experience, and that did not happen in your case. I will use this feedback to coach our team about our Core Values.

June 29, 2016

Awesome experience! Everyone was very helpful! I found the perfect car for my son. They made the process of buying a car easy. I highly recommend them! More

by PamD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tre Jones, Herb Robinson, James Koski
June 15, 2016

Welcoming experience Everyone at Szott was helpful and ready to see that our needs were met. They readily answered all questions and made sure that we were fully satisfie More

by TeraN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am very bad at remembering names. The woman manager who helped us also derserves a commendation. Thank You for all your assistance and time., Ray Sadler
June 13, 2016

Very friendly AWESOME dealership! I came to this dealership with a Toyota make and model in mind and Mr. Sadler helped me get the best deals on my new Corolla. He was extremely helpful More

by alysonlb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Sadler
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