Szott M-59 Toyota

We were interested in a Prius and found out that Costco had an auto program and Szott Toyota was the local dealer that worked with Costco with this service. Mariya Ginzburg called me back promptly when not had an auto program and Szott Toyota was the local dealer that worked with Costco with this service. Mariya Ginzburg called me back promptly when notified by Costco. We made an appointment with Mariya and met her at the dealership. She was very informative and spent a lot of time with us finding the vehicle that fit our needs. She was outstanding with her customer service and explained the vehicle and its controls worked. The Prius is a little different animal than the standard vehicle. Mariya was with us every step of the way. When we were ready, Mariya introduced us to Toni Novick, the business manager. Toni did a great job in guiding us through the financing process and both Toni and Mariya stayed late to complete our purchase. We came back to the dealership the next evening to pick up the vehicle and Mariya spent a lot of time explaining all of the options in the vehicle and helped us set up the electronics. Thank you Mariya for the time you spent with us. You were exceptional. Thank you Toni for streamlining the financing process. Since we picked up our vehicle, a lot of people we know are very interested in the Prius. I will definitely be sending them your way Mariya. More

Known Brian for a long time, been familiar with Toyota Known Brian for a long time, been familiar with Toyota for a long time. I have never had a single problem with any Toyota I have owned or any dea Known Brian for a long time, been familiar with Toyota for a long time. I have never had a single problem with any Toyota I have owned or any dealerships. Brian hooked me up with Jennifer, what a great person. She was friendly and helpful from the first handshake. She treated myself, wife and daughter like she has known us for years. One of the easiest and pleasant car purchases i've had. We went to look at colors and options and ended up buying a car the same day. Jennifer showed us several, explained the options and prices. She found the exact car we wanted and got us a great price. Thank you very much. More

As with many people, I started my shopping online. I picked out a specific model I wanted to look at, and called a few of the nearby dealers to see if they had one available to drive. Szott happened to picked out a specific model I wanted to look at, and called a few of the nearby dealers to see if they had one available to drive. Szott happened to have one in stock, and I went in for a quick test drive not long after calling. The test drive was very easy, very painless. Tony took me out to the car, showed me a couple things, and off I went. Afterwards, there was no real pressure to act right away on it or anything. I went back on Monday to look at the car again, though I had my mind pretty much set by that point. We looked at the car again and took it for a shorter drive once more before making a final decision. Again, there was no real pressure to purchase right away. I fact, I kinda had to imply that I was really ready to go for it right then and there before we actually got the paperwork started. Financing with Toni was pretty easy as well. She's extremely nice and very easy to work with. We even managed to work through a few complications with my out of state license and everything. As expected this process did get a little lengthy, and a slight oversight on my part during the early paperwork added some delay in as well. But I wouldn't say it was too bad. Not enough to detract from the over service I received. The last part of it all was above-and-beyond what I expected from any dealer. I'm living up here by myself, and didn't have family or know anybody nearby well enough to have them drop me off at the dealer to pick up the car. Tony volunteered to pick me up at my apartment and bring me back to the dealer to pick up the car the next day after I got off from work. Maybe this is something not uncommon and I've just never seen somebody buying a car in a similar situation to mine. But I was definitely impressed and didn't expect that to be an option. More

Alvaro is a great sale man. He is polite and helpful. Alvaro is a great sale man. He is polite and helpful. He has the ability to understand my needs and wants therefore be able to offer a solution to m Alvaro is a great sale man. He is polite and helpful. He has the ability to understand my needs and wants therefore be able to offer a solution to match my needs. I am very pleased with his service. More

You know the old jokes about car salesmen - well, they weren't talking about Jennifer. Jennifer knows her product and knows the process. The sale was done, quickly, efficiently, and, most important - corr weren't talking about Jennifer. Jennifer knows her product and knows the process. The sale was done, quickly, efficiently, and, most important - correctly. She was friendly, courteous, and competent. This was everything I would hope from purchasing a car. More

She served us six months ago, we almost bought a car from her, but didn't, because we chose another brand car. However, Me & my wife both like her honesty & attitude. This time we came back and bought anothe her, but didn't, because we chose another brand car. However, Me & my wife both like her honesty & attitude. This time we came back and bought another one from this dealer just because of her. More

This is my 3 car from this dealership. I am extremly happy with customer experience and new sales experience. Jennifer Kolp and Toni Novick are very knowledgebale employee. I had choose Szott M59 dealer happy with customer experience and new sales experience. Jennifer Kolp and Toni Novick are very knowledgebale employee. I had choose Szott M59 dealership because they can beat any deal and customer oriented. I always recommand Szott M-59 for new and used car sales More

Jennifer started helping right away from the time we contacted her on the internet. she was friendly, knowledgeable and very personable. she worked with all of my questions and concerns to the point th contacted her on the internet. she was friendly, knowledgeable and very personable. she worked with all of my questions and concerns to the point that i wanted to be purchase a car from Szott toyota. This also includes Al, the new sales manager who assisted in details that we worked out to my satisfaction. i would recommend them to everyone. More

Tony and Al made this one of the most enjoyable purchases of a vehicle I have ever had. As a long distance buyer 1hour, I was treated to someone who understood how I wanted to buy a car. Tony and Al make of a vehicle I have ever had. As a long distance buyer 1hour, I was treated to someone who understood how I wanted to buy a car. Tony and Al make a great team and I could not have had a better experience. I highly recommend you call SzottM59 and talk with Al (Sales Manager) Tony Z in Sales. I came from Lansing for my transaction and per our previous agreement everything was just as we talked about. No hustling no bait and switch, just good honest dealing. Good Honest People. More

my experience with szott toyota has been outstanding. i purchased my pre-owned yellow FJ (LOVE IT) in november and needed to have a few routine maintenance procedures done. whenever i call to schedule an purchased my pre-owned yellow FJ (LOVE IT) in november and needed to have a few routine maintenance procedures done. whenever i call to schedule an appointment, both MARK and ANTOINE are so friendly on the phone, never acting like they are too busy to take the time to talk to me and answer my questions. i have 2 service dogs in training and found your staff to be very accommodating. (seems you have a few dog-lovers working for you). i called BRIAN to ask the cost to add a roof rack to my FJ and he "just so happened" to have a used one, at a reduced price, that another customer had to remove due to his low garage roof. BRIAN was a pleasure to deal with and we had lots of laughs. when my radio was malfunctioning and needed replacing, i received a phone call a couple of weeks later from ANTOINE indicating that the manufacturer had found a cd that i had left in the player by accident and wanted to let me know that it was safe and i could come by anytime to pick it up. wow, how nice that he took the time to make that phone call to me. - very impressive. MARK, ANTOINE and BRIAN are most definitely a huge asset to your company and their people skills and ability to make a customer feel important is second to none. they exude a positive energy, incorporating professionalism with a fun twist and have a way of making a visit to the dealership a great experience. thank you, MARK, ANTOINE and BRIAN - you guys are the best - keep up the good work and i will keep spreading the word on the excellent customer service i continually receive from you. i hope that mr. szott actually reads these comments (this took me a long time to write) and shares this information. employees that go above and beyond should be recognized. sincerely, kim gajor (248) 706-6666 More