Szott M-59 Toyota

Ray is a great sales person Let me first off start by saying avoid going on the last day of the month. It is a crazy mad house. We waited for a long time to sign paperwork due to Let me first off start by saying avoid going on the last day of the month. It is a crazy mad house. We waited for a long time to sign paperwork due to going in on the last business day of the month. But Ray Sadler made sure to make it up to us for waiting an extra long time. He was able to deal with my indecisiveness and help me out and not even caring after looking at several cars. He is a very calm soul. I have to say that we are very excited about our new car and am so glad that Ray was able to help us out. We look forward to dealing with Ray Sadler again after our lease is up. Thank you! More

Would recommend this dealership to friends/family. I just bought a new Toyota Sienna from Denise and had a wonderful experience. I had visited another dealership in Troy and had a negative experience I just bought a new Toyota Sienna from Denise and had a wonderful experience. I had visited another dealership in Troy and had a negative experience there. Denise and I first corresponded via email about pricing for a new minivan. She was always prompt in her replies and very thorough. When it came time to buy, we made an appointment with Denise. The whole buying process went smoothly and efficiently. She treated us in a very friendly, helpful and pleasant manner. I would certainly recommend Denise for anyone buying a Toyota. More

Excellent Service We are highly satisfied of Eugene's service and the dealership it self. We will definitely recommend this dealership and Eugene Ilin to our family & We are highly satisfied of Eugene's service and the dealership it self. We will definitely recommend this dealership and Eugene Ilin to our family & friends. More

Good people; Low inventory The people at Szott Toyota are a dedicated good group of folks. They work hard to get rid of their inventory. Maybe a little too hard. I had been to The people at Szott Toyota are a dedicated good group of folks. They work hard to get rid of their inventory. Maybe a little too hard. I had been to Toyota.com and built the vehicle I wanted so I thought this would be a fairly straight forward process. I thought if they didn't have the vehicle they would order the vehicle. This is not the case. The dealership did seem very knowledgeable about the ordering process, which made the initial experience a little frustrating for me. However, we were able to find a car that had the interior and exterior colors I wanted. Once they installed the options we were smooth sailing. Overall it was a good experience. More

New Highlander I love my new hybrid Highlander. So fun to drive and looks fantastic. The people at M59 Szott Toyota were great and very knowledgeable even though I love my new hybrid Highlander. So fun to drive and looks fantastic. The people at M59 Szott Toyota were great and very knowledgeable even though this is a brand new vehicle for this year. More

Five (5) Very Long Hours Later . I leased a new Rav4 in Dec. 2011. I had traded in a fully loaded, excellent condition F150 Extended-Cab, and put down $4,000.00 toward the Rav4. The I leased a new Rav4 in Dec. 2011. I had traded in a fully loaded, excellent condition F150 Extended-Cab, and put down $4,000.00 toward the Rav4. The first contract had "flaws" I was told, and was asked to come back in to re-sign a new lease. My husband's health had just taken a turn for the worse (he died 12 days after this deal). I was in a very vulnerable and unstable state-of-mind, and the price had increased on the "2nd" lease by $60 per month. They told me they had made a mistake in their calculations. The next day, I got another call saying the same thing. I went back in, and in order to keep the new vehicle they said I had to re-sign. This time it increased by $40 per month. Not blaming Szott's entirely for what I will always consider their 1st "screw job"...I stopped in today to get my driver's window fixed (it was shaking during up and down motion). I had already been sent a notice via snail mail from the dealership that they would appreciate me turning in the Rav4 given its low miles and excellent condition. While waiting, I saw a salesman and asked about turning in my Rav4 early (it has almost 25k less miles than what I had paid for already). I was shown the new Corolla, and 2 used vehicles. My terms were laid out very clearly and firmly. If I was going to make a deal today, it would be for the used Avalon with almost 100k miles on it, $x per month, 60 month term, 2 year B2B warranty (one was included), the brakes fixed, and it cleaned up. I was told they could work it out. After three (3) hours, they came back $9 over what I said was a final monthly pmt., but would I pay one more month on the Rav4? I said "yes." Two (2) hours later, after a great deal of psychological trickery, the monthly came back $50 more (no longer was it just $9 over), the standard 1 yr B2B warranty, and an additional 2 years on the term. I was also told at this time that they found another lender who had reduced the interest rate over the term of the loan! This is the last time I will give my business to this dealership. It wasn't the sales person who was rigging the deal over and again, it was the finance people and the used car manager - the same as it was when I leased the Rav4. They cannot be trusted and I would advise anyone to avoid this dealership. Watch your back if you do. In fact, bring a tape recorder with you and a lawyer before signing anything. More

Excellent Salesmanship My wife and I were very pleased with the service we received. Suzanne and Andy provided us with options that fit into our budget without the pressure My wife and I were very pleased with the service we received. Suzanne and Andy provided us with options that fit into our budget without the pressure to buy the most expensive. My wife and I work on different days with kids and they were very accommodating to our schedule. We have been in other used car dealers and were not expecting a quality experience, we were very surprised and relieved to the experience that we had with them. Marko was very informative in the signing of the paperwork and was able to answer many of the questions that I had, explaining in detail the extended warranties that we purchased with our used vehicle. I definitely would recommend this dealership to anyone looking to buy a used vehicle. More

I am extremely pleased with my purchasing experience. I purchased a new 2014.5 Camry through the Costco car purchasing program. Costco sent me to Szott to find the car that I wanted. I was able to negot I purchased a new 2014.5 Camry through the Costco car purchasing program. Costco sent me to Szott to find the car that I wanted. I was able to negotiate a price and purchase the vehicle that I wanted. I feel I was treated very fairly and was extremely happy with the overall experience. More

Great Experience!! Suzanne and Andy were both so kind and helpful!!!! My husband and I were looking to trade in our car for a vehicle to fit our growing family. They bot Suzanne and Andy were both so kind and helpful!!!! My husband and I were looking to trade in our car for a vehicle to fit our growing family. They both did everything possible to make sure we could afford the vehicle we wanted. They worked with us, and we never felt pressured or rushed. They were so great with our kids, as we had to bring them to sign papers after work. We felt that they both treated us like family. We love our new car and will definitely be going back in the future. Thanks again Suzanne and Andy!!! More

Salesman and financial rep. were great, took care of my needs without pressure, accommodated their time to mine, I feel that if I have any questions I can call and I will get the help I need. needs without pressure, accommodated their time to mine, I feel that if I have any questions I can call and I will get the help I need. More