Back

Szott M-59 Toyota

Waterford, MI

not yet
rated
370 Reviews

4178 Highland Road

Waterford, MI

48328

Directions

Filter Reviews by Keyword

By Type

Showing 370 reviews

May 12, 2025

Don’t trust what Szott Toyota service in Waterford MI tells you. They lie. I took our 2010 Toyota Tacoma truck to Szott because the shifter was sticking and difficult to move from park into drive. T More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
May 16, 2025 -

Szott M-59 Toyota responded

We are sorry that your 15 year old truck needs a new transmission at 240,162 miles. Our Toyota certified technicians respectfully disagree that the transmission flush has anything to do with your current issues.

May 08, 2025

I was shopping for a new used car and went to dealerships all over the metro area to look for that special car for me. I worked with Adam at Szott Toyota who was a pleasure to deal with. I always felt we More

by Subaruguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam The Sales Rep and Elaine the Finance Mgr
July 06, 2023

This was my first experience with "any" Toyota dealership, and I cannot express enough, how happy I am. Marcella Milwee is second to none when it comes to customer service and respect! I was so More

by jff_cope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcella Milwee
October 26, 2022

I can Never get a response from this dealership. The most I've ever gotten was a message that they couldn't reach me lol More

by kd88976
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyree Martin
Oct 27, 2022 -

Szott M-59 Toyota responded

We are sorry for the poor communication. Tyree is no longer with the company. I am sorry you missed out on the Cadillac we had for sale. We had hundreds of leads for that vehicle and it has been sold.

Oct 27, 2022 -

kd88976 responded

My email is kd88976@gmail.com if you have something else. I'm looking to buy asap, thanks

March 14, 2022

No RAV4 hybrids in stock or open to purchase from incoming cars to Scott, which is not surprising. However no one followed up on my interest on a possible future purchase other than what car I have t More

by Hartley Raymond
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I don't remember their names.
Mar 14, 2022 -

Szott M-59 Toyota responded

We currently have 3 incoming RAV4 Hybrids available. Please call 248-333-3300 and ask for our General Sales Manager, Mark.

January 12, 2022

I received a prompt response for my inquiry about a vehicle and was able to purchase it within 48 hours and was offered $4500 more than another dealer for my trade-in, the staff was friendly and knowle More

by Peterfedor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe beddow, Erik S, Lisa ,
December 06, 2021

We are happy to report the fantastic service Szott Toyota have been doing, and continue to do for us. The service department does a great job taking care of the customers. The service manager, Brian and his More

by gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Michelin
October 26, 2021

I went to Szott Toyota initially to look at a used Toyota Highlander based on the car's reputation, but soon realized it was not the car for me. As luck would have it, they just happened to have a 2018 Niss More

by chrismllr820
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordie Hamilton
August 05, 2021

Dennis is misogynistic and hostile. He shook my husband’s hand, but refused to acknowledge me. Anytime I spoke, he scowled and had a retort prepared. More

by JustBeKind
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis
Aug 09, 2021 -

Szott M-59 Toyota responded

Thank you for your feedback. We have discussed this with Dennis.

June 25, 2021

We have been servicing our 3 Toyotas here for 10 years. Brian is honest and fair. The service department does things right the first time. More

by Barb L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Michelin
1
...